Logo of Expert Restoration, LLC

Expert Restoration, LLC

  • 20223 Old Hwy 99 SW, Centralia, WA 98531
  • Commercial Roofing
  • Industrial Roofing
  • Financing Available
  • Licensed & Insured
  • Warranties Offered
Hours
Mon7:30 AM - 9:00 PM
Tue7:30 AM - 9:00 PM
Wed7:30 AM - 9:00 PM
Thu7:30 AM - 9:00 PM
Fri7:30 AM - 9:00 PM
Sat7:30 AM - 9:00 PM
Sun7:30 AM - 9:00 PM
About the Business

At Expert Restoration, LLC, we pride ourselves on our versatility and technical expertise, serving both residential and commercial clients in Centralia, Washington, and the surrounding areas. Our comprehensive range of services includes emergency roof repair, roof coating, and skylight repair, allowing us to manage complex projects from start to finish with a focus on durability and long-term value. Our well-coordinated team is dedicated to delivering high-quality results, emphasizing organization and attention to detail in every project we undertake.

We understand the importance of effective communication and are committed to ensuring that our clients feel supported throughout the process. Whether addressing a minor leak or a more significant restoration challenge, we approach each task with professionalism and care, ensuring that your needs are met with precision.

What people say about “Expert Restoration, LLC”?

The majority of customer reviews for Expert Restoration are overwhelmingly positive, highlighting their exceptional communication and customer service. Many customers commend the team's prompt responses and professionalism, especially during stressful situations involving water damage. Multiple reviews mention the helpfulness of Joyce and her team, who provided clear explanations and support throughout the process. However, there is a notable severe complaint regarding a lack of communication and unfulfilled contractual obligations, which raises some concerns about reliability. Overall, while the company's service is praised, the serious issue mentioned warrants caution.

What Users Like The Most
  • The communication was great working with their crew.
  • They handled the problem immediately, with professionalism, and took care of what needed to be done.
  • Joyce was a tremendous help in explaining the entire process.
  • They communicated really clearly and were really careful to get things really dry.
  • Their work and customer service were top notch!
What Users Like The Least

Customers are fully satisfied

Recommended Reviews
Overall Company Rating
Excellent 4.8
Out of 23 reviews
5 stars
4 stars
3 stars
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1 stars
Show first:
Gretchen Sharpe
Jul 22, 2025

Never under estimate a little drip under your kitchen sink .When Expert Restoration came out they exsposed the damaged flooring and back wall as well as under the house. Joyce was wonderful.She kept in contact with us returning my calls and text through out the process. Bobby and his team removed the damaged area in a timely matter so we could safely return home in a few days.Highly recommend Expert Restoration.

Tony Schoeler
Jul 21, 2025

We worked with them on a project that required pack out and cleaning of textiles. The communication was great working with their crew. We all cared about taking care of the customer during a tragic time.

Mina Moghaddami
Jun 9, 2025

These folks were polite, timely, and made a less than great situation feel like it was under control. Thank you guys for helping us get our lives back to normal!

Deanna Morgan
Apr 17, 2025

Expert Restoration did outstanding on our water damage in the kitchen. They handled the problem immediately, with professionalism, and took care of what needed to be done. Everyone on the job was great to work with. Supervisor/owner Chris was informative, answered our questions/concerns and led his crew with utmost respect. We highly recommend Expert Restoration!

Kyle Kendall
Apr 17, 2025

Expert Restoration was awesome! Their team was considerate and communicative: when our insurance company, Travelers, was difficult to work with and unresponsive, they gave us grace and time to navigate those challenges. Great experience.

Cindy Konertz
Apr 16, 2025

Thank you to one amazing team. Called expert out for water damage. The response was quick and all cleaned up like they were not there . Ready for the next phase.

I would highly recommend Expert

Kathi Burns
Apr 6, 2025

These people are amazing they got the best people for the jobs and when needed they backed me up and made sure I got what zi needed. They are friendly professional and just really nice to work with. Cuz they care they get it done right

Sandi Martin
Apr 4, 2025

They always let me know the status of the job and explained what they were doing and why. I definitely would use them again

Robyn Russell
Mar 31, 2025

We were referred to Expert Restoration through our homeowners insurance upon filing a claim for a roof leak last year. This was the first time we’ve had to file a claim so we had no idea where to begin when we learned we had significant water damage due to a roof failure and needed to vacate our home. Joyce was a tremendous help in explaining the entire process.
The Expert Restoration team got to work immediately to assess the situation and begin demolition. They were extremely helpful, expedient and professional. Highly recommend!

leeann tourtillott
Mar 16, 2025

These guys communicated really clearly. There was a flood that traveled from up stairs to down. They were really careful to get things really dry. Some demolition was required and i was impressed how carefully they handled that process and all my belongings. Really, i rarely leave reviews but such a good job deserves to be lauded! Thanks you guys, i really appreciate all you did!

Kelsey Palmer
Feb 17, 2025

Expert Restoration is the best! If you have work needed on your home, reach out to Joyce! You won't regret it!

Mike Missall
Feb 10, 2025

The team at Expert is outstanding to work with! Excellent communication and great attention to details on all projects we've worked on together.

hector topete
Jan 14, 2025

My experience with E/R was great they showed up went right to work checking everything that needed looking at . When they were done , they showed me pictures and explained every detail of the work that was needed.

David Kean
Dec 14, 2024

I appreciate the quick response, professionalism, and sincere, knowledgeable service. It’s always a pleasure working with your team. Thank you...

Scott Way
Dec 14, 2024

The Team of Bobby and Aiden were absolutely great, they made tough times a little easier with their fast, efficient and prompt work! Also their politeness along with help on every question we had was amazing. Thank you and I'd recommend them 100%

Trisha Miller
Aug 31, 2024

This company is more then a company. They became friends. They walked me through what was happening. Went above and beyond to help mend my small project that turned into a huge project that I was not equipped to handle on my own. Joyce, Chris and Aidan were the best for us.

Heather Howell
Aug 11, 2024

I hired Joyce and her team to do a water loss through my homeowners insurance. I paid them almost 100% of the bid back in May and since the end of May I have not heard from them nor had them return my calls with only doing the demo on my bathroom.. needless to say I would not recommend this company to anyone and I am now having to take legal action as they have not responded to my termination of contract letter I mailed requesting my money back minus what they have completed. I have now had no master bathroom since April due to this contractor.

Tauna Johnson
Aug 7, 2024

We hired Expert Restoration, LLC for mitigation after frozen pipes burst and 300,000 gallons of water damaged our home. There was significant damage done, and the help Joyce and her team provided was beyond exceptional.
Joyce promptly responded to our request for help after frozen pipes caused significant damage to our home. They arrived at the house the next day, completed a complete 3D mapping of the damage and took samples for asbestos. She clearly explained the process that was needed to restore our home and professionally communicated through text, email, and phone calls.
Joyce communicated with our insurance company, found contractors to complete required work and provided updates as needed. Joyce’s professional dedicated communication and helpfulness was immeasurable.
We can't thank Expert Restoration, LLC enough for all the help they provided us. We relied on them, and they exceeded our expectations. Joyce is honest, dependable, professional and beyond helpful.

Nichole Saeger
Aug 1, 2024

I was so thankful to have found this company on the Olympia Master Builders "Hire a Pro" site! Joyce and Chris were amazing to work with, they came very quick, got fans and dehumidifier set up right away to avoid any mold growth. They came and checked on my house every day until it was completely dried. Any time I had a question they answered me within minutes! Their work and their customer service were top notch! I would recommend them to anyone! Thank you both so much!

Carrie M
Jul 23, 2024

Expert Restoration was a top notch company to work with during a stressful time. Chris and Joyce managed my expectations with great communication and Chris was on time and often early to all appointments. They went above and beyond to get us set up for the next phase of repair and reconstruction. Highly recommend!

Lara Z
Jun 8, 2024

⭐️⭐️⭐️⭐️⭐️
Living in rural Lewis County, we know how tough it can be to find reliable service, especially in emergencies. Expert Restoration arrived promptly despite the remote location and got right to work, assessing the damage and securing our home from further harm.

Their team was friendly and professional, understanding the unique challenges we face living out here. They even helped us navigate the insurance claim, making the process a breeze. The quality of their work was top-notch, and they treated our home with the utmost respect, leaving everything clean and tidy.

It’s reassuring to know that we have such a dependable local business looking out for us. I highly recommend Expert Restoration LLC to anyone in need of fast, reliable service. Their dedication to our community is truly commendable. Thank you for being there when we needed you most!

Diane Stratton
Feb 8, 2024

Very quick professional repairs and mitigation. The company prides themselves in outstanding prompt communication. 100% recommend! Amazing experience! I’d give them 100 stars…….

Dusty Lynne
Jan 26, 2024

We had a water damage at my place of employment due to a faulty water dispenser. I called Expert and they came in and handled the situation quickly and professionally.

Call us and get a quote right now Show phone number
137 locals recently requested a quote
  • 20223 Old Hwy 99 SW, Centralia, WA 98531
  • Commercial Roofing
  • Industrial Roofing
  • Financing Available
  • Licensed & Insured
  • Warranties Offered
Hours
Mon7:30 AM - 9:00 PM
Tue7:30 AM - 9:00 PM
Wed7:30 AM - 9:00 PM
Thu7:30 AM - 9:00 PM
Fri7:30 AM - 9:00 PM
Sat7:30 AM - 9:00 PM
Sun7:30 AM - 9:00 PM
We Answer Frequently Asked Questions
Pricing questions
1. What is the average roof replacement cost for a residential home?
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The average roof replacement cost for a residential home typically ranges from $7,000 to $15,000, depending on factors such as roof size, chosen materials, roof pitch, and labor rates in your area. Premium materials or complex designs may increase the price.

2. How much does it usually cost to replace the roof of a commercial building?
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The cost to replace the roof of a commercial building typically ranges from $5 to $12 per square foot, depending on several factors such as roof size, material, labor rates, building type, and local code requirements.

3. What factors affect the overall roof repair cost?
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Several factors influence roof repair cost, including the extent of the damage, roof accessibility, material type, labor costs, and whether it’s a general repair or an emergency fix. Minor repairs can start around $150–$400, while major repairs may exceed $1,500.

4. What is the typical roof leak repair cost, and how is it calculated?
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Roof leak repair cost generally ranges from $300 to $800, depending on the size and location of the leak, the materials required, and labor intensity. Complex leaks involving structural repairs or interior damage will cost more.

5. What is the average flat roof repair cost for commercial buildings?
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Flat roof repair cost for commercial properties usually ranges from $500 to $3,000, depending on the roofing material (TPO, EPDM, PVC), the extent of the damage, and roof accessibility.

6. How much is the mobile home roof replacement cost compared to traditional homes?
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Mobile home roof replacement cost typically ranges from $3,000 to $8,000, making it generally more affordable than traditional home roof replacements, due to smaller size and simpler structure.

Service questions
1. Should I stay home during roof replacement?
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It's not necessary to stay home during roof replacement. Roofing work is noisy and can cause vibrations inside the house, which might be uncomfortable. Most homeowners choose to leave during major parts of the project, but our team ensures safety and keeps you updated, whether you're home or not.

2. How long does roof replacement take?
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The timeline for a roof replacement typically ranges from one to three days, depending on the size and complexity of the roof, weather conditions, and material type. Larger or more intricate roofs may take a bit longer, but we always aim for efficient, timely completion.

3. How to hire a roofing contractor?
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To hire a roofing contractor, start by researching local companies with good reviews and proper licensing. Request quotes from multiple contractors, verify their insurance and certifications, and ask for references. Always ensure you get a written contract that outlines the scope of work, timeline, and payment terms.

4. How to check if a roofing company is legit?
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Check if a roofing company is legit by verifying their business license, insurance, and local certifications. Look for memberships in professional associations, read customer reviews, and ask for recent project references. A legitimate company will be transparent and provide all documentation upon request.

5. How to choose a roofing company?
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When choosing a roofing company, consider their experience, customer reviews, warranty offerings, and quality of materials. Make sure they provide clear communication, detailed estimates, and a solid portfolio of completed projects. Local expertise is also a major advantage for understanding regional roofing needs.

6. How do you know if your roofing contractor is ripping you off?
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Warning signs that your roofing contractor might be ripping you off include vague contracts, pressure to pay large upfront deposits, lack of proper documentation, and unexplained price increases. Always ask for itemized estimates and written guarantees, and avoid contractors who avoid answering your questions directly.

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