Edwards Chevrolet GMC Storm Lake

My experience with Edwards was exceptional. As someone who had never purchased a vehicle online before, I was thoroughly impressed by how seamless the process was. From the outset, my sales associate, Jesse, was prompt, knowledgeable, and ensured that everything moved forward smoothly. The same level of professionalism extended to the back office—Melinda handled the financing and paperwork with ease and clarity. Overall, the entire team at Edwards demonstrated a high level of professionalism and efficiency, making this the most positive dealership experience I’ve had to date.

We are very happy with our purchase of 2025 z71 Traverse!
And Austin was very personable as well as professional! Thank you to all of you at Edward's of Storm Lake for having such awesome personnel.

My wife and I bought a vehicle from them 2 years ago. They screwed up the title and tried to blame us for the mistake, even though we signed as instructed by the dealer. I had to be the one to contact a courthouse and provide a document showing that it is totally legal to amend it and had to give them the correct documents to do so, again...placing the blame for something they did wrong on us. This was also done on the very last day it possibly could be done. Even the courthouse said "they are always late with paperwork" when I told them what dealership it was. They also told us this vehicle came with 2 fobs and then told me they couldn't find it. 2 years and several phone calls later, we still never got the second fob.

Then last night I was in town and wanted to look at a truck that I am considering building. My local dealer doesn't have that model, Edwards did, so I decided to just take a look at something in person before I potentially drop 64 grand on it. I was upfront and honest with the salesman on my intentions and he was helpful. It was the bitter old man at the front counter who yelled at me and my wife and asked "why can't we build the truck for you?" I politely said I just had intended to use my local dealer and he didn't have that truck in stock so I stopped to look at it. The old guy proceeded to tell me that he doesn't let people drive or see vehicle unless they have the potential to buy them. He said he wasn't being rude, just being professional and that if I wanted to look at and test drive a truck then I need to tell my local dealer to "bend over backwards" and get me one. Basically, if Edwards wasn't going to get my money, then I can't see their inventory. Personally, I think if you help a customer in anyway you can now, you invite them to come back later and do business with you. Instead we were shewed out the door by the grump at the front desk. Gladly take my business elsewhere.

I think it would be okay to purchase a vehicle here, BUT NEVER take your car here to get serviced. You can tell that they are VERY unorganized, it took me talking to 5 different people to find someone that knew what was going on with my car. I made an appointment to drop off my car, they wanted it right away at 8am. I dropped it off and it sat in the same spot all day. What’s the point of scheduling out a date, if you’re not gonna organize well enough to get the proper amount of work done. If you have the option, spend your hard earned money to get your car worked on some where else. Also, they don’t update you on anything that’s going on, so you have to call of you want to know. I call about every other day since they have had my car and they are pretty rude and upset when I do this. I just like to know how it is going with the work being done on my car, sorry.

The last 3 time we had oil changes/ tire rotations they didn’t do the rotations at all and if you don’t call and question your bill you are charged. The bill said rotation completed but when I asked they said they couldn’t do a rotation because I needed all 4 new tires. Terrible. Question your bill and mark your tires.

Salesman was really nice. The experience since has been less than acceptable.
New vehicle with non functioning parts.
Parts are said to be back ordered.
They don’t return calls and communication is very poor.
I’m a frustrated customer as is easy to see. I hope things are not this way for others.
There is work to be done at this business and it starts with the management.
Maybe a phone call or something?
Today I was ignored again.
Hence I post this.
Things need to change.

UPDATE!

I want to add to this story.
The manager did call me after this posting.
He apologized and helped to make things right.
Parts came after 2 months and they fixed the issues. The vehicle is now in working condition.
I raised the stars to 4 vs 1.
The parts guy and the salesman were great!
Manager was caring.
GM assigned me a rep and she was ok too.
It was a long ordeal but it is now done.
Thanks to all who helped turn this around.

I want to add to my review today.

Some dealers really push additional services and items to their sticker.
I see $2000 in extra stuff being pushed at a dealership I visited recently.
Edwards doesn’t do this underhanded garbage.
At least I didn’t see it on my purchase.
All to say I am raising my star rating to 5 stars today because of this.

From the very beginning upon reaching out to Edwards Storm Lake, they did a great job. I inquired about a 2024 GMC Acadia AT4 in transit per the GMC build website. I reached out and Caleb contacted me right away in the morning. This was the closets dealership (3 hrs away, one way) i could find with an AT4 optioned the way we wanted it that wasn't spoken for. We worked remotely with a lot of communication on trying to make deal on trading in my 2017 Acadia Denali in on the new AT4, which eventually we did make. Upon arrival, i was greeted at the door. Caleb got right now to it and was ready to go. He also walked me through a lot of new features of this vehicles system. As we walked around, Caleb pointed out before i did all the water spots on the rear hatch. I didn't say anything and he had the detail shop back out there, making sure the car was spotless for my delivery. Fuel tank was full for my 3 hr trip back home. Extremely pleased with the service they provided. One of my top 3 experiences at a dealership as I have purchased many GM vehicles at different dealerships over the years. Great job Caleb and Edwards team.

Got my car in and fixed in a short amount of time everyone I encountered was very friendly . They called me to let me know wat needed to be fixed before I gave them the go ahead to fix it and called me when it was ready for pickup

Bought a used vehicle from them. They let me take the vehicle overnight. When coming back the next day, mentioned a couple issues, one being the drivers window on working properly. Salesman and I agreed that the windows should work when buying a vehicle. Am appointment was made for today. I get there and in told that they are only going to look at it and that that would cost me over $100. Then there would be parts and the labor to install it.
Needless to say, I would not recommend Edwards nor would I ever buy a vehicle from them or go to them for service. I suggest you don't as well.

Outstanding customer service and friendly sales staff! Took a little break from doing business there. So glad to be back! These guys put the customer first and stand by their word.

I dropped off my vehicle this morning ( put keys in Dropbox)for an oil change and they didn't get it done until the afternoon. They said it wasn't in the computer, but I was told that I didn't have to make an appointment for one, also they didn't do a 5 point inspection.

Great customer service! They got my car in right away as I was traveling and needed it serviced that same day. Would highly recommend.

I was from out of town. They got me in and took care of the problem right away. Told me it should be ready by 2pm and it was. Maria did everything right, explaining the problem, getting me a shuttle ride, and getting me on my way. Very pleasant to do business with. Thanks

I took my car to Edwards to have a wheel bearing replaced. They also found a loose ball joint. I was also told that it had an oil leak. This needed to have the oil pan and gasket replaced and possibly a rer main seal replaced. I have owned this car for 5 and a half years. It has always been parked on clean concrete. Never has there been one drop of oil on the floor. I had this car sold to someone and they went to Edwards to check on the problem They were also told that it would cost $2000 to fix it. Even if it did have a leak what would you expect from a 10 year old car with140000 miles? If someone wants a perfect car they will need to pay much more than the $500 I was paid for this car! I firmly believe that Edwards planted the oil! I had just changed the oil myself and saw no leaks or problems.. I will never go back!!

I drove down there from Minneapolis as they had a really nice low mile clean used vehicle adverstised on a car shopper app for a great price. The vehicle was true to the pictures and description. (That's not always the case in car shopping) They worked with me on the price as the vehicle had a few very resolvable minor mechanical issues, and the buying experience was excellent. These folks are ethical and low pressure and were great to work with. Even though I live far away I would consider buying a new or used vehicle from them in the future. I highly recommend Edwards.

The service from the time entering and leaving Storm Lake Edwards Auto is always top notch. I tell everyone about your service and what they are missing if they do not use Edwards Auto. Great job everyone and keep up the great work. Tim Porter

Purchased a car with very low miles from edwards in June. It’s august and it all ready has issues. Check engine light, air conditioner issues, etc. they love to make money, but they will not take care of customers. This was during the heat advisory too, and we ended up in a dangerous situation in a brand new car from them. It took 3 days of calling them to even get an appointment to get it looked at, 2 weeks out. You’d think they would want to make it right.. they don’t even call back when they say they will. Save your money, value your safety with your purchase of a vehicle, and go somewhere where people still matter more than the bottom dollar. Edwards is not that place.

The staff is always friendly, and service was quick. I appreciate the transparency during service , updates and what they find and even showing photos. Visit was good.

We learned about this automobile through the internet and conversations on the phone. We put in a hold on the car and made arrangements to meet Eric Garcia at the Dealership. From the minute we arrived we were treated very well and fell for the car right away. The whole process was very streamlined, including the finance department . The finance Department was very informative and explained everything to the fullest. Eric was very helpful in how he explained the cars functions and how to use them.
It was will worth the two plus hour trip to wind up with a wonderful experience.

They went out of their way to try and get me all sorted out and back on the road after an engine overheating. Anyway, they are good people there. Chris, Jim, Tony and Nick thanks for your help!

Everyone was very friendly. Austin was very helpful, answered all my questions and was a pleasure to work with during the buying process. I can’t remember the name of the person in the finance dept but he was also very great, and friendly. They definitely made the buying experience amazing!

I took my car to get an oil change and get a call if I want a transmission flush I say no if it's not necessary then what a coincidence that the hoses start leaking after and of course they are not gonna admit they did anything to it just like they lied of the extra warranty when I purchased the new car had my windshield brake from a rock they denied the coverage some one knick my door denied the coverage. I don't recommend anyone buying cars or bringing they car here for services

I discovered a slow leak in a tire on my pickup. Edward's worked me in for service that day, and quickly found a nail in, and repaired, the tire. The service manager and technician were both very courteous and friendly. The bill was quite reasonable. Great job!

I had a great experience at the dealership. Everyone I talked to was so professional, friendly, and helpful. I was very impressed! I would recommend Edwards to all my friends and family.

I appreciated the vehicle being picked up for service and returned at the time I'd been told. The gentleman who brought it back was very pleasant and the service and tire rotation I'd requested had been done. I also appreciated the coupons!

Just completely enjoyed working with Chris and Jimmy with the purchase. How we were treated was second to none. Thank you so much.

Adding on to my review after a late October oil change plus some stuff…These guys continue to do great work and I appreciate that! A nice and tidy waiting area well stocked with treats and drinks is a nice bonus. These guys are straight forward and do a nice job keeping my truck maintained.

I showed up late by an hour and a half but you guys worked me in and did a great job with my truck service. I was offered a ride to go get lunch too! Super awesome customer service.

We were treated well by every staff member we spoke with. Everything was done in a professional manner and a timely fashion. We were offered refreshments and treated well.

Recently had some scheduled maintenance work done on my vehicle. Took a little less time than they thought and everything went very smoothly. The documentation correctly listed everything that was done, and was even offered a wash as it had rained when I brought it in. I declined as I prefer to wash/detail my vehicles myself but the offer was very nice. I've always received great service from Edwards in Storm Lake and this visit was no exception.

Edwards proved to be a very good dealership to help with the new vehicle journey. Brett listened and seemed to remember exactly my preferences. I would highly recommend him if you need a vehicle.