Logo of Done Right Home Repair

Done Right Home Repair

  • 610 N Armistead Ave, Hampton, VA 23669
  • Residential Roofing
  • 24/7 Emergency Repairs
  • Financing Available
  • Free Estimates
  • Metal Roof
Hours
Mon7:30 AM - 9:00 PM
Tue7:30 AM - 9:00 PM
Wed7:30 AM - 9:00 PM
Thu7:30 AM - 9:00 PM
Fri7:30 AM - 9:00 PM
Sat7:30 AM - 9:00 PM
Sun7:30 AM - 9:00 PM

About the Business

At Done Right Home Repair, we pride ourselves on our versatility and technical expertise, making us a go-to choice for both residential and commercial projects in Hampton, Virginia, and surrounding areas. Our comprehensive range of services includes roof waterproofing, skylight repair, and gutter installation, allowing us to manage complex projects from inception to completion. Our well-coordinated team is dedicated to delivering durable, high-quality results that provide long-term value for our clients. We emphasize organization and attention to detail in every aspect of our work, ensuring that each project is executed with precision.

With years of experience in engineering and leadership, we approach every job with a commitment to excellence, ensuring that our clients receive the best possible outcome. Whether you need a small repair or a larger installation, we are equipped to handle your needs thoroughly, ensuring that every detail is addressed for a successful project.

What people say about “Done Right Home Repair”?

{
"summary": "Customer feedback for Done Right Home Repair is mixed, with significant contrasts between positive and negative experiences. Many customers praise the quality of work, responsiveness, and professionalism, particularly highlighting Greg's communication and the thoroughness of the crew. However, several reviews express strong dissatisfaction with the quality of repairs and significant delays in receiving estimates, pointing to poor customer service. While some users recommend the company highly, others advise caution due to their frustrating experiences. Overall, the inconsistency in service quality and customer interactions impacts the overall perception of the company.",
"liked": [
"Greg walked me through the process, kept me informed, and I am very satisfied with the outcome.",
"Good solid workmanship and very good prices on a new roof.",
"They installed 26 windows and a new roof on a 3100 sq ft home I just purchased.",
"The guys were friendly, arrived on time, courteous, and left the place in great condition.",
"We were happy with the results and their prices were very reasonable."
],
"dislaked": [
"These people have been in our brand new home on more than 4 occasions, issues have still not been fixed.",
"Their work is on the shoddy side of things.",
"It took 2 1/2 weeks to have an estimate appointment.",
"Spoke with young women who was distracted and who had no customer service skills and actually rude.",
"

Recommended Reviews

Overall Company Rating
Good 3.6
Out of 9 reviews
5 stars
4 stars
3 stars
2 stars
1 stars
Show first:
Haley V
Feb 20, 2024

What a never ending nightmare These people have been in our brand new home on more than 4 ocassions, issues have still not been fixed. I have seen 4 year olds who can finger paint better than these guys. Plastering work is absolutely disgraceful. Whatever you do - steer clear and find a company that actually cares about quality and your house!

Carolyn Bowers
Feb 10, 2024

I am very pleased with Greg and Done Right Home Repair. They were very responsive, respectful, and did a great job . Greg walked me through the process, kept me informed, and I am very satisfied with the outcome.

David G
Aug 4, 2022

Good solid workmanship and very good prices on a new roof. Great recommendations on shingles and various options by Greg. I had some fascia board repairs that they did a great job on. Greg is very knowledgeable, honest and hard working. He honored a couple of verbal commitments that were not included in the contract - that is rare these days! If Greg says he will do it, he will do it! Plywood shortages caused a slight delay, but that's not unusual these days. Excellent punch list performance! Overall, a very good experience from start to finish.

Cara Wu
Nov 23, 2020

Bought a house a couple years ago from the bank. This company did the repair work in the house. I have the invoices from the real estate agent. This company takes shortcuts and makes questionable repairs. Their work is on the shoddy side of things. They painted over tape (so now that's peeling), did not seal the molding or the floor, did not remove things before painting (painted with the adjustable shower rod on so completely did not paint the spot the shower rod was on), just missed places (painted parts of the wall and got paint on the sink but not the wall next to it), and made weird installations (they put the sink faucet in but did not seal it so it leaks).

Connie Morgan
Nov 14, 2020

Took 2 1/2 weeks to have an estimate appointment. Finally arrived and measured. At that time on a Thursday, was told I would have an email with estimate either Saturday or following Monday. No email on Monday so I called on Tuesday. Spoke with young women who was distracted and who had no customer service skills and actually rude. She stated that she had no information and would look into her files and have an estimate sent by email by Thursday as she needed two day to “type up”. On Thursday, no email so I called again and had to leave a message to return call Friday morning. No call Friday morning so I called and the same young women said she had to look in her files and type something up. She said she could have to me by end on day; end of day and no email with estimate. It is now Saturday morning and no communication. Too bad for me as it appears that I will have to find another contractor. Poor service, lack of responsiveness and overall unprofessional.

Sylvia Egan
Sep 14, 2020

Would recommend this company for home repairs anytime! Quite professional and very easy to work with. The work looks wonderful!

Russell Payne
Mar 25, 2019

Done Right Home Repair is a Class A contractor with highly trained and talented technicians. They installed 26 windows and a new roof on a 3100 sq ft home I just purchased. The owner Greg is top shelf! Easy to work with and communicated and worked well with my needs. When I sold my previous home, he fixed a few items in short notice. Replacing small pieces of support wood and flashing. I highly recommend them!!

Janet Ledebuhr
Sep 25, 2018

Great work. Came and removed our stairlift in a timely manner. The guys were friendly, arrived on time, courteous, and left the place in great condition. Highly recommend this local business for home repairs.

Robert Biel
Aug 17, 2018

I've had Greg and his crew at my home on three occasions, re-tiling a bathroom and installing a new toilet as well as replacing a post on our front porch and putting in a new mailbox out at the street. In every occasion, we were happy with the results and their prices were very reasonable. The owner and crew were always courteous and respectful and conducted themselves in a professional and respectable way at all times.

I saw another review that appears to be someone with an axe to grind and it's a complete distortion of this company, it's owner and it's workers. I can't say if any of the crew are felons, but folks that have served time and paid their debt to society certainly deserve the chance to make a living, don't they? I never observed any sort of misconduct from these folks when they were working in my home. And for goodness sake, if someone is taking medications for any reason isn't that their business?

If you are a member of Angie's list, take a look at the 84 reviews for Done Right Home Repair. They have an overall average of A. That should tell you everything you need to know. I highly recommend them. And frankly, it disturbs me to see someone with an apparent grudge against one of their employees publicly smearing this company. In my opinion, that's quite shameful and spiteful behavior and I'm surprised that Google would allow it.

Call us and get a quote right now Show phone number
137 locals recently requested a quote
  • 610 N Armistead Ave, Hampton, VA 23669
  • Residential Roofing
  • 24/7 Emergency Repairs
  • Financing Available
  • Free Estimates
  • Metal Roof
Hours
Mon7:30 AM - 9:00 PM
Tue7:30 AM - 9:00 PM
Wed7:30 AM - 9:00 PM
Thu7:30 AM - 9:00 PM
Fri7:30 AM - 9:00 PM
Sat7:30 AM - 9:00 PM
Sun7:30 AM - 9:00 PM

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