Deerfield Roof Repair

If it were possible, I would give Deerfield Roof Repair zero stars. Our experience initially started out positively. My father is visiting and he noticed this past Friday that there was a hole on our roof and called Deerfield Roof Repair for help. The person that he spoke with took the time to describe the history of the company and the type of work that they do. The company promised to get someone over that day around 4:00 pm to inspect the roof and provide an estimate. An employee named Tony then called my dad and said that he could get there earlier in the day, which was great. He met with my father, looked at the roof, and provided an estimate. He told my father that he would be able to come the next day (on a Saturday) around 8-9 am to take care of the work. I had other family coming into town to visit, so we were very grateful for Tony's offer to fix everything promptly.

However, nobody from the company showed up the next day. I tried calling them multiple times throughout the morning (their website said that they were open from 10 am to 7 pm on Saturdays), but kept receiving an automated message saying that there was no voicemail set up. We waited for several hours in the hope that someone would come, and delayed our plans for the day by doing so. Given the attentiveness that my father received the day before, we were dismayed and very surprised that nobody at the company had the courtesy to call with any kind of explanation.

Their office was closed on Sunday, and I called them the next day on Monday. The person who picked up the phone introduced himself as Troy, and I asked him if he was the owner of the business. He responded with a tone of voice that was curt and short: "What do you need?" I asked again if he was the owner, and received the same response. I then told him what had happened, expressed that I was very frustrated with the treatment that we had received, and asked for an explanation. Troy said that he would have to look into it as he didn't do the scheduling. I asked him again if he was the owner, and he then said that he was. He told me that he would call me back in 30 minutes, and I never heard back from him. His tone throughout the conversation was borderline rude and he definitely didn't express any sympathy or concern for what had happened. He didn't attempt to apologize for his company standing us up.

This type of treatment is absolutely unacceptable and should not be tolerated. Fortunately, there are many other roofing companies in the North Shore, and I would strongly encourage everyone to avoid Deerfield Roof Repair as it is a company that is unwilling and incapable of displaying professionalism and showing respect for their customers.