The short version:
Gutters were cleaned and it was fine at first, but the downspouts started spraying water. There was a second job quote requested that they never looked at. It took 3 weeks of followups for them to tell me they weren't even interested in quoting the second, and 2 additional weeks of following up about the downspouts (5 total from the original service) before they told me I should just get a whole new gutter system, and I gave up. The only real attempt at resolving this came after I said I was done with them.
The longer version:
Initially, the service (June 13) was fast, reasonably priced, and seemed to be good, which is why I am giving two stars instead of one. A little over a week after the gutter cleaning, there was a storm (June 25), and there was water spewing out of the junction between the gutter and downspout (picture attached).
This water wasn't just leaking out from a bad connection, it was being forced out by pressure, presumably from a clog that wasn't checked, which can be seen zooming in on the picture.
Giving them the benefit of the doubt, I sent the pictures and video and asked them about the downspouts. I was told for several weeks that someone would come out to check, but no one ever came. I followed up four times between June 25 and July 15.
The response on the 15th was that they had allegedly gone back out on July 10th, but no one contacted me or provided any update or resolution, despite that I had just followed up that morning on the 10th. That was also a Wednesday, so there were two business days to respond between the 10th and the 15th.
The communication on the 15th was that they didn't find anything wrong (but did not take any pictures to prove they were actually there) and that it was an old system and probably needed to be replaced if I wanted to schedule an estimate. So now rather than resolving the issue that I was patiently trying to deal with, I was told to buy a whole new system.
On top of this, I also needed a roof repair on a detached garage when this started, which they repeatedly said they would quote. After several followups about this, they eventually told me they weren't interested and to just hire a handyman for that job without actually seeing it. I lost another three weeks there waiting for them to respond instead of just telling me from the beginning to go somewhere else, so that was three more weeks of a leaky garage roof.
When I was finally fed up with them and said I wasn't going to use them in the future, and I'd be writing this review, then they started to give more attention, but it's about 5 weeks too late. They still just offered to send someone out to check it again and take pictures, which they could have done on the 10th.
Even if the gutters were the problem and I do need new ones, their lack of follow through on what they said they were going to do, and their complete indifference to a customer complaint, has made absolute certain that they won't be the ones cleaning or replacing them in the future.