Logo of Crystal Bay Pools

Crystal Bay Pools

  • 800 Main St, Altavista, VA 24517
  • Residential Roofing
  • 24/7 Emergency Repairs
  • Financing Available
  • Free Estimates
  • Licensed & Insured
Hours
Mon7:30 AM - 9:00 PM
Tue7:30 AM - 9:00 PM
Wed7:30 AM - 9:00 PM
Thu7:30 AM - 9:00 PM
Fri7:30 AM - 9:00 PM
Sat7:30 AM - 9:00 PM
Sun7:30 AM - 9:00 PM

About the Business

At Crystal Bay Pools, we pride ourselves on our versatility and technical expertise, offering a comprehensive range of services that cater to both residential and commercial needs. Located in Altavista, Virginia, we specialize in roof installation, replacement, and repair, as well as emergency roof services and gutter cleaning. Our team is equipped to handle complex projects from start to finish, ensuring that every detail is meticulously managed. Our commitment to organization and consistency is evident in every project we undertake.

We prioritize attention to detail and reliability, fostering a well-coordinated environment that delivers durable, high-quality results. Whether you need a new roof or maintenance for your existing structure, we are dedicated to providing long-term value for our clients. With our extensive experience and customer-focused approach, we are ready to tackle your next project with confidence.

What people say about “Crystal Bay Pools”?

Customer reviews for Crystal Bay Pools reflect a highly positive sentiment, emphasizing the excellent customer service, professionalism, and prompt communication. Many customers appreciated the detailed recommendations provided by the staff and their willingness to go above and beyond to resolve issues. The delivery service and availability of pool products were also frequently praised, with customers expressing satisfaction with the overall experience. Overall, Crystal Bay Pools is regarded as a trustworthy and reliable choice for pool needs.

What Users Like The Most

  • The service was excellent!
  • They recognize me when I come in, they provide detailed recommendations on chemicals, and they always go the extra mile.
  • I was very fortunate to connect with Ms. Perdieu...she was quick to respond to my questions.
  • Dionne talked us through the options of pools and helped us determine which would be best.
  • They went above and beyond to make sure our pool turned out perfect!

What Users Like The Least

Customers are fully satisfied

Recommended Reviews

Overall Company Rating
Excellent 4.9
Out of 14 reviews
5 stars
4 stars
3 stars
2 stars
1 stars
Show first:
Tammy Hill
Jul 25, 2025

We just had our pool completed by Crystal Bay. So glad we went with Crystal Bay Pools. The service was excellent! Big shout out to everyone at Crystal Bay Pools!

Caitlin Hancock
Jul 14, 2025

Crystal Bay has extremely prompt, professional work and warm customer service. They recognize me when I come in, they provide detailed recommendations on chemicals, and they always go the extra mile to ensure their customers are happy with the final results of any installs. Our pool liner was installed by their guys and they did a fabulous job.

Michael Neville
Jun 11, 2025

I had a problem with my equipment and was very fortunate to connect with Ms. Perdieu at Crystal Bay. She was quick to respond to my questions and was relentless in helping me solve my problem. THANK YOU!!

Jan Deppner
Jun 9, 2025

They are a great family that we're happy to know! We bought from them and continue to have them support our pool needs!

Jennifer Bielicki
May 19, 2025

I love my pool! Crystal Bay did a wonderful job helping me pick the perfect pool for my unique yard. Kind, courteous, and professional--I couldn't have asked for a better experience. I would never buy anywhere else. Highly recommend.

Tiffany Ferguson
Apr 22, 2025

Parking is great people to help pretty fast and help with water sample great. All there to make the pool season a breeze They are now transporting water with their own truck!

Cindy Greer
Aug 31, 2024

I have loved working with everyone at Crystal Bay Pools. Dionne talked us through the options of pools and helped us determine which would be best. Luke advised on where the pool should go, the finishing touches and so much more. They were very detailed and worked with Brad and I throughout the entire process which I so appreciated. I would highly recommend this company and we LOVE our pool!! Thank you Crystal Bay!!!

Robin Lynn Cox
May 25, 2024

Had several issues with my new heater but Luke went above and beyond resolving the issue even coming out after hours. We really appreciate him and the fine work from this company would definitely recommend

Jennifer Teegarden
Apr 3, 2024

The Crystal Bay team has been great to work with! Professional and knowledgeable about every aspect. They went above and beyond to make sure our pool turned out perfect! Highly recommend!

David Gibson
Oct 29, 2023

Our go-to business for our pool. Drive over 25 miles to get pool products. Could use places closer, but customer service and product availability keep us coming back.

Donald Rowland
Jun 16, 2022

VERY, VERY helpful people. They don't try to sell you what you don't need. They are very professional all around. I won't be getting my pool supplies anywhere else.

Stepben Albert
Aug 16, 2021

This place have all your pool supplies and hot tubes and new swimming pools and set up. Very great people to work with.

Donna Cheatham
Jul 9, 2021

Really appreciate time and quality of work efficient and friendly and did a . great job. Great family owned business

None ya Business
Aug 29, 2020

I have dealt with Crystal Bay all season with my pool, they replaced the liner and arranged for the water delivery. They are friendly and the staff is great to work with when having my water tested and buying chemicals. Will continue to use them for as long as I am around.

Call us and get a quote right now Show phone number
137 locals recently requested a quote
  • 800 Main St, Altavista, VA 24517
  • Residential Roofing
  • 24/7 Emergency Repairs
  • Financing Available
  • Free Estimates
  • Licensed & Insured
Hours
Mon7:30 AM - 9:00 PM
Tue7:30 AM - 9:00 PM
Wed7:30 AM - 9:00 PM
Thu7:30 AM - 9:00 PM
Fri7:30 AM - 9:00 PM
Sat7:30 AM - 9:00 PM
Sun7:30 AM - 9:00 PM
We Answer

Frequently Asked Questions

Pricing questions

1. Does the company offer free estimates?

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No information found.

2. Are warranties offered by the company?

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No information found.

3. Does the company offer senior discounts?

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No information found.

4. How is the company overall rated?

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Crystal Bay Pools is rated A+ by the Better Business Bureau.

Service questions

1. What services does the company offer?

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Crystal Bay Pools offers a range of services, including pool design and construction (vinyl liner, fiberglass, semi-inground, and above-ground pools), pool maintenance, vinyl liner replacement, and a fully stocked pool supply store. They also provide hot tubs and swim spas.

2. Are there any services the company does not offer?

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No information found.

3. Does the company offer emergency services?

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No information found.

4. Does the company offer eco-friendly accreditations?

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No information found.

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