- 24 N Hillside Ave, Hillside, IL 60162
- Industrial Roofing
- Free Estimates
- Locally Owned & Operated
- Metal Roof
- TPO Roof
About the Business
What people say about “C&N Construction Inc.”?
Customer feedback on C&N Construction is mixed, with a notable divide between positive experiences and strong complaints. Many customers appreciate the prompt service, effective communication during the insurance claim process, and the quality of the completed work. However, a significant number of reviews express frustration over poor communication and unfulfilled promises once the work was initially agreed upon. Customers have reported feeling ignored after securing their business, leading to dissatisfaction with customer service. The delivery of services and communication about ongoing projects have been highlighted as areas needing improvement.
What Users Like The Most
- I was impressed by your swift response to the storm.
- The crew did a great job, especially putting our venting back in place.
- He was very responsive and proactive with updates.
- I am impressed by the quality of the service, speed, responsiveness of all my questions.
- The crew were able to get our roof done in one day.
What Users Like The Least
- Communication completely stopped after the insurance company denied the full roof replacement.
- I received false promises and no follow-up, and 4 months of waiting- still nothing.
- The person over our project was horrible with communication.
- They failed to complete the work that was clearly agreed upon.
- After multiple delays over several months, he stopped responding altogether.
Recommended Reviews
I am writing to share my experience with your company following the hail storm damage to my roof in May 2024. While the journey had its challenges, I am ultimately pleased with the outcome of the roof replacement.
Initially, I was impressed by your swift response to the storm. Your representative, Eric Salgado, visited my home within a day and proved invaluable in navigating the insurance claim process with State Farm. State Farm's initial assessment was to repair only a few shingles; however, Eric expertly highlighted the age and obsolescence of my existing roofing, ultimately securing approval for a complete roof replacement, including the carport and garage. This was a crucial step in ensuring the long-term integrity of my property.
The actual roof replacement proceeded efficiently, and the finished product looks excellent. However, I did notice a significant oversight: the missing gutter aprons. While I appreciate the prompt response and rectification of this issue upon my notification, I believe a more thorough final inspection by the installation crew is essential to prevent such occurrences in the future. A comprehensive checklist at the completion of each job, focusing on all aspects of the installation, including smaller details like the gutter aprons, would significantly enhance quality control.
I also want to express my sincere gratitude to Kosta and Nicole from your upper management team and financial team. Their patience and understanding were exceptional, especially given my challenging circumstances of being unemployed for eight months following the storm. Their professionalism and proactive communication throughout the financial process alleviated a considerable amount of stress during a difficult period. Their responsiveness and willingness to work with me to reach a mutually agreeable solution were greatly appreciated.
In summary, my experience with C & N Construction was a mixed bag. While the quality of the roof replacement is outstanding, and the financial team provided exceptional support, improved quality control measures, specifically regarding comprehensive final inspections, would elevate your already commendable service. I recommend implementing a more rigorous checklist system to ensure all components of the project are completed according to specifications before the job is considered finished.
Sincerely,
Melissa A. Pitts
I dealt with Nick, who goes above and beyond, the crew did a great job, especially putting our venting back in place. The crew leader, Oscar - nice guy. Thank you, Nick!
I had a very disappointing experience with C&N Construction . Initially, they were responsive and helpful while the insurance claim was under review. However, once the insurance company denied the full roof replacement, and I expressed interest in moving forward with just a local repair out-of-pocket, the communication completely stopped. I followed up multiple times—calls, voicemails, emails—but received no response.
It’s frustrating and unprofessional to be dropped the moment a big-ticket job falls through. I understand businesses have priorities, but ignoring a customer who’s still willing to pay for services (even if smaller in scope) says a lot about how they value long-term relationships.
It’s clear they’re only interested in the big-ticket jobs and not in actually helping customers. If there’s no big insurance payout involved, they disappear. This kind of behavior shows they’re in it for the money, not for customer service or long-term relationships. I wouldn’t recommend them.
- 24 N Hillside Ave, Hillside, IL 60162
- Industrial Roofing
- Free Estimates
- Locally Owned & Operated
- Metal Roof
- TPO Roof
Frequently Asked Questions
1. Does the company offer free estimates?
Yes, C&N Construction Inc. offers free property inspections to determine the extent of damages for both residential and commercial properties.
2. Are warranties offered by the company?
C&N Construction Inc. is a GAF Master Elite® contractor, which allows them to offer the Golden Pledge® Limited Warranty on qualifying roof systems.
3. Does the company offer senior discounts?
No information found.
4. How is the company overall rated?
C&N Construction Inc. holds an A+ rating from the Better Business Bureau (BBB) and has received positive reviews from customers, with an average rating of 4.6 out of 5 based on 558 reviews.
1. What services does the company offer?
C&N Construction Inc. offers services including storm restoration, roofing, commercial roofing, siding, gutters, downspouts, windows, soffit, fascia, skylights, insulation, and interior remodeling.
2. Are there any services the company does not offer?
No information found.
3. Does the company offer emergency services?
No information found.
4. Does the company offer eco-friendly accreditations?
No information found.