- 1491 Crossland Ave #6418, Clarksville, TN 37043
- Commercial Roofing
- Residential Roofing
- Financing Available
- Locally Owned & Operated
- Warranties Offered
About the Business
What people say about “Clarksville Gutter”?
Customer feedback is mixed regarding Clarksville Gutter. While many reviews highlight the quality of work, professionalism, and timely service, there are notable complaints about communication and scheduling. Some customers experienced significant delays, unreturned calls, and issues with billing, which detracted from their overall satisfaction. The company's responsiveness seems inconsistent, leading to frustration for some long-time clients. Overall, while many express strong recommendations based on positive experiences, the serious complaints indicate areas needing improvement, particularly in customer service and communication.
What Users Like The Most
- Super easy - called, guys showed up, 5 mins convo on the front porch, they got started, invoice in my email.
- Matthew and his crew are great people to work with. Their work is nothing short of fantastic.
- Very professional and great quality work. Replaced a piece of fascia that had been removed from my house during a strong wind storm.
- They installed new larger 6” gutters all around my house. They look excellent and work perfectly.
- Had a tree hit one of our properties, they came out and took care of us within the same day.
What Users Like The Least
- When our deck gutters developed unexpected holes, we struggled to get them to address the issue.
- I reached out to find out why and when.. Nina stated, we are behind and will be out with in the week or so.
Recommended Reviews
Super easy - called, guys showed up, 5 mins convo on the front porch, they got started, invoice in my email. 10/10 recommend, will use again if needed.
We've been long-time customers, but our recent experience was disappointing. When our deck gutters developed unexpected holes, we struggled to get them to address the issue and provide a replacement quote. They repeatedly failed to show up for scheduled appointments without us calling them to learn they were short staffed (they did not call us).
The billing process was equally problematic. After they finally installed the replacement deck gutters on 3/25/2024, we tried to pay. They assured us a bill would be out quickly. Almost a year has went by without an invoice and we forgot about it. Our guess is they are doing their taxes and realized they had not gotten paid. Their representative called and was confrontational about payment for a bill we never received, accusing us of not paying.
While we've had good experiences in the past, their recent customer service has been unacceptable and is just poor business any way you look at it. We hope they get their stuff together, as we would like to support a local business. If you're considering their services, be prepared for communication challenges and scheduling issues.
Matthew and his crew are great people to work with. Their work is nothing short of fantastic. I would recommend this company to anyone needing gutter replacement.
- 1491 Crossland Ave #6418, Clarksville, TN 37043
- Commercial Roofing
- Residential Roofing
- Financing Available
- Locally Owned & Operated
- Warranties Offered