Please don’t use this company if you need outside work done! I hired them to repair a small water spot in my master bath closet, repair and paint the trim around both the front and back doors and remove and redo the caulking around all of windows (exterior).
First of all, Max, the estimator, told me that they would sand down the existing caulk and it would look great. Which, come to find out, wasn’t true at all because “they don’t sand caulk” as I was informed later by the project manager, Paula, that came out after the fact. Apparently, none of them talk to each other.
While they did a fine job on the master bath closet ceiling, the rest of the work was crap. Please see the photos of the work that they did, particularly the trim work around the doors and the caulking. When I told them I was not happy with it, they sent a project manager Paula, to my house, who immediately told me that there was nothing wrong with either the trim paint work around the doors (they apparently have an aversion to sanding anything at all, and priming, to create a smooth surface) or the caulking around the windows and that there was nothing they could do about the caulking because the brick was an “uneven” surface. (It took me about 10 seconds to find a YouTube video on how to apply caulking around exterior windows with brick and creating a decent clean line using tape.) She was arrogant and rude and condescending, which I (as well as most people, I imagine) don’t appreciate, especially considering the $.
The trim work around the doors looks like a 5-year-old did it. They scraped off the worst of the previous flaking paint and then painted right over the top of that. No sanding at all, no primer, and not even complete coverage, as there is still raw wood showing at the bottom of the trim (which was why I needed it fixed I the first place, to prevent any water damage from happening). The places underneath the new paint where the previous paint had lifted and flaked are clearly visible under the new paint and it looks terrible. No clean edges at all, no tape, and obviously an inability to cut in any sharp lines. The back door is worse in that the paint is all over the surrounding brick, in addition to all of the same issues that the front door trim has.
The day after the project manager came out to tell me there was nothing wrong with the work they did, Donald? or David? (the owner) called me to tell me that my expectations were “unrealistic” and was also condescending and rude and a bully. He claimed that he had before and after photos to look at and proceeded to tell me that the caulking wouldn’t look good as it was put on over the existing caulk, which wasn’t done well, so there would be lumps and unevenness. Which, if that was done, then that was immediately wrong, since they were supposed to have removed the old caulk before applying the new so he obviously had no idea what he was talking about. The previous caulk had actually been removed by the guy they sent to redo it, so he was 100% wrong on that. I suggested that he needed to physically come and see it in person, but he declined because he had the pictures, which as anyone knows, don’t show the true detail. He was very rude in his “offer” to send someone back over to “attempt to meet my unrealistic expectations”, which I declined because I can do a better job myself and didn’t want them coming back and just making it worse. He obviously didn’t want me to accept his “kind” offer, based on his attitude and tone of voice. His whole attitude was to just get rid of me and not have to do anything else or deal with fixing the mess that his employees created.
So, if your expectations are to have professional results, then you are “unrealistic” and need to contact a different company to do your work because this CertaPro office can’t meet those expectations. Don’t waste your time and money on this company.
I fully expect a rebuttal comment saying that none of this is true based on having dealt with the attitude, but I can guarantee it’s all the truth and I have photos to prove it.