Carter & Sons Roofers LLC - Ferrum, VA

douglas and his team did a wonderful job putting a new roof on my house. the price was fair and the work was really well done. douglas is a super helpful and friendly guy who even gave me a hand with some yard work during a break from roofing. not long ago, i saw some moss growing on my roof and reached out to them online. both times, douglas and his coworker stopped by just a few days later to check it out. they recommended a simple spray that attaches to my hose, which would easily take care of the moss and wouldn’t cost much. douglas also cleaned out my gutters for a very small fee. you won't regret choosing these roofers—they really are the best.

we had a great experience with this roofing company from the very start. douglas called us back right away and came out quickly to check out the roof and give us a quote. we had a big leak in our roof that was causing a hole in the ceiling, so we needed about a third of our roof replaced—taking off the old shingles and putting on metal roofing. the work was done perfectly, especially where the metal had to connect with the shingle part of our roof, which isn't easy. it looks and works fantastic now. they even fixed up some of the nearby shingles that needed repairs, just because they are so thorough. douglas also installed gutters we really needed and replaced the flashing on both chimneys. even though they were busy and usually booked for weeks, they got us in much sooner because of our leaking roof, which we really appreciated. working with douglas was great, and their pricing is very fair and clear. they break down the costs so you can see exactly what you’re paying for, from materials to labor. the roofing crew is also fantastic—really friendly people who make sure everything is done right, even if it takes extra time. our house is older and had some rotten wood from poor maintenance before we bought it, but douglas and his team took care of everything, kept us updated step by step, and were always up front about any extra costs. they were quick to answer any questions, and when i needed them to adjust part of the gutter after the job, they came out the same day to handle it. i highly recommend them and would call them again for any roofing project, big or small.

We hired Carter & Sons Roofers LLC for a roof repair quite a while ago, and the work has lasted really well. At that time, Douglas went out of his way to help us save money and worked within our tight budget. Recently, we were ready to get our whole roof replaced and add skylights. We got quotes from several other roofing companies that used fancy sales pitches and drones, but Douglas still found us savings using the same quality materials, and we already trusted the workmanship. He also put in extra effort to make sure we got the exact colors we wanted for our soffit and fascia. When it was time to install, Douglas came out personally to check our skylights and share his roofing expertise with the team, which we really appreciated. Our project manager was dependable, quick to respond, and very professional, handling the trickier parts of the skylights and attic fan with care. The final price matched the estimate, and we’re very happy with both the quality of the roof and the whole experience.

I want to give a big thanks to Carter & Sons Roofers LLC for the amazing job on my new roof, gutters, downspouts, and gutter guards in Ferrum. Douglas really made everything smooth and simple from beginning to end. He was very friendly, never pushy, and always ready to answer all my questions with lots of knowledge. He kept me updated about what was happening and explained every step of the roofing project clearly. The crew worked quickly and did an excellent job cleaning up after the roof was finished. The gutters and downspouts were installed before I even noticed, and everything looks fantastic! I've already gotten compliments from my neighbors. I’m extremely happy with the work and definitely recommend them for any roofing or gutter needs.

We had our old shingle roof replaced with a new metal roof. Douglas came out to our home to provide an estimate and go over the contract. Douglas was always available to answer our questions and help with scheduling. The roofing crew was great—easy to talk to, very professional, and polite. They removed the old roof, cleaned up everything, and then installed the new metal roof the next day. After finishing, they made sure the area was neat and tidy. The whole process took three days, including removing the old roof. The new roof looks fantastic, and I would definitely recommend their services!

I was pleasantly surprised with our experience using this roofing company in Ferrum. They were recommended by a trusted friend, and after comparing prices with other roofers, we found theirs to be very reasonable. When we decided to get our roof fixed, Douglas came over, explained the flat roofing system they would use, and helped us set up everything quickly. The materials were delivered and placed on the roof the evening before, and the crew arrived right on time the next morning. My husband, who works in construction, was present during the whole process and was impressed by how professional, friendly, and accommodating the team was. They finished the job by the evening, and even after some rain, our roof had no leaks. We also got before and after pictures of the work, and everything looked great.

Our 30-year-old roof needed to be replaced and Carter & Sons Roofers LLC came highly recommended. Douglas and the crew showed up early in the morning and got right to work. After a short while, I realized it was quiet outside, so I checked to see if they had gone to lunch. To my surprise, they were already finished and were cleaning up the yard. The whole roofing job was done in just half a day and it looked fantastic. I took a close look and saw they had also carefully resealed the flashing around the brick chimney. You can trust this company—the workers are friendly, the job was done on time, and the quality of their roofing work is excellent.

I can't say enough good things about the roofing team! Our house has an unusual deck added on to the master bedroom, with a sliding glass door that used to leak into the bedroom below every time it rained hard. I tried a couple of other roofers before, but they couldn’t fix it and weren’t always very professional. Douglas came over with a detailed plan and clear bid to tear out the old roof and install a new one that wouldn’t leak. Once I agreed, his crew got started the next day! The team he sent was very professional, friendly with my whole family (including my young kids), and took the time to explain everything they found as they worked on the roof. They finished most of the job in two days, even though they found a few hidden problems that made things more complicated. It turned out the flashing around the door was installed badly, and the roof itself had been put in cheaply, which probably caused the leak. Douglas and his crew kept great communication and came up with creative ways to handle the new issues. He was always clear about any changes in the price as the job changed, and he was open to talking through ideas with me to find the best solution. The crew came back and finished up quickly, leaving the deck looking clean and professional—no sign of a messy worksite. And best of all, the roof doesn’t leak anymore! I even tested it myself with a hose just to be sure. Now our family finally has peace of mind, and it’s all thanks to the excellent roofing work. If you need any roofing done, I highly recommend this team over other companies. They do amazing work, get it done fast, communicate well, stick to the budget, and give you real peace of mind. These roofers are outstanding. I won’t call anyone else for roofing again.

After my house in Ferrum was damaged by a hail storm, my insurance company suggested Carter & Sons Roofers LLC. From my first phone call to the finished job, they responded quickly and professionally. Douglas worked closely with the insurance adjuster to make sure all the roof and gutter damage was found. They helped me get a full roof and gutter replacement, and once the settlement was ready, they didn’t waste any time getting started. They even put on a temporary patch to stop leaks before the new roof went on. The crew finished the work on schedule and stuck to the estimate. They did their own final inspection and made sure everything was perfect before leaving. Cleanup after the job was excellent. I highly recommend them for any roofing needs.

douglas from carter & sons roofers llc came out to inspect our roof in ferrum and let us know it was time for a replacement. he showed us clear photos and explained each step of the roofing process. douglas also offered to help us handle everything with our insurance. he was very knowledgeable, professional, and took his time to answer all our questions. everything was done just as promised. the crew worked hard and our new roof looked great! after a rainstorm, we noticed a small leak, but when we called, douglas returned quickly to check it out and the crew came back to fix it right away. we are very happy with the service and highly recommend this company for roofing work.

we were getting ready to sell our house in ferrum and needed a roofer to check out our chimney after the inspection. we contacted a few other roofers, but they started giving us repair quotes without even coming out to look. then we called and douglas got back to us quickly. he showed up the next morning and was very helpful right away. he gave us an honest opinion and didn't try to push any repairs we didn't actually need. roofers like this are hard to find! if we ever need any roof repairs or a new roof in the future, we’ll definitely call them. we highly recommend this roofer!

Douglas from Carter & Sons Roofers LLC quickly figured out why our porch ceiling was getting water damage. He explained the problem clearly and showed us several pictures as proof of what was causing it. We had a few other roofing companies in Ferrum look at it before, but none of them managed to fix it. Douglas also spotted some other roofing issues and took care of those right away. We are really happy with his hard work, knowledge, and honesty, so we plan to have him replace our metal roof, redo the porch ceiling, and even paint the house. It’s such a relief to work with someone reliable, trustworthy, and always ready to help. We highly recommend this roofer!

We recently needed some small roof repairs and were surprised that most contractors wanted a $500 minimum just to get started. Luckily, we found a roofer who offered a free estimate and came out right away. Douglas quickly fixed the problem for much less than $500 and made sure everything was working perfectly. He even followed up after a rainstorm to check that the repair held up. Douglas is truly trustworthy and genuine—someone you feel comfortable with right away. We will definitely call him again for any roofing needs and recommend him to anyone. Later on, when we had a long list of things to do to get our house ready to sell, roof replacement was one of our biggest worries. We were feeling stressed, but Douglas stepped in right away. He guided us through each part of the job, met with our claims adjustor, answered all our questions patiently, and quickly set a date to start work. Once again, Douglas and his team went above and beyond our expectations. They are honest, hardworking, and always focused on doing the best work possible. We are happy to recommend their roofing services to everyone.

I called for a roofing estimate and Douglas came out to take a look. He explained that my roof needed more repairs than what I was told by another company, who only suggested new shingles. Douglas took the time to show me why a full roof replacement was needed, and I appreciated his honesty and clear explanation. The price was fair, and the crew finished the job quickly and did it right. Cleanup was thorough and nothing was left behind, which gave me peace of mind. I would recommend them to anyone who needs roofing work done affordably, professionally, and on schedule. It's good to find a roofing team where a handshake still means something.

I had storm damage on my very old roof in Ferrum, so I called a roofing company. They responded quickly, and since it was my first time filing an insurance claim for my house, I wasn't sure what to expect. Douglas came by to look over the claim from my insurance, explained everything to me, and gave helpful suggestions. Their crew arrived about two weeks later and finished the roof repair in just one afternoon and evening. They made sure everything was done right and cleaned up all the nails and old shingles afterward. They even came back a week later to finish up a few things they couldn't get to that night, and now everything looks fantastic. They worked directly with my insurance to make sure everything was covered, and the office staff answered all my questions.

recently had my roof replaced on my house in ferrum, and the whole experience was very professional from start to finish. the initial quote was fair and clearly explained, showing the value in the roofing options they suggested. i was updated at every step of the project, from ordering and delivery of materials to the actual installation. they finished putting on the new roof in just one day, and also fixed some damaged decking and other structural issues they found. douglas even made custom flashing for the roof, which looks much better than what was there before! i'm very pleased with how everything turned out. would recommend to anyone needing roofing work, and will definitely call them again for future roof or gutter repairs!

As a recent customer in Ferrum, I can highly recommend this roofing company. I wanted a full roof replacement, switching from tin to shingles. My first call was returned very quickly, and they set up an appointment for the next day. Douglas, the sales representative, was on time, polite, professional, and really knew his stuff. He listened to what we wanted and made sure our needs were understood. The contract was simple, easy to understand, and flexible with our budget. The crew showed up right on time and finished the entire job in less than a day. While they worked, the team was respectful of our home and privacy. When they finished, Douglas came back to check that we were happy and did a careful inspection for any leftover nails or debris. It felt like our new roof just appeared—no hassle at all. My wife and I are completely satisfied, and the new roof looks great.

carter & sons roofers llc replaced my roof and gutters after a storm. they collaborated with my insurance company on the supplemental claim, making the process much simpler for me, and accepted the amount paid by the insurance. i only needed to pay my deductible, which is fair. everyone who came to the job site was respectful and courteous. the roof has been in place for a few months now with no issues at all. they just completed the installation of the gutters and gutter guards, and the quality of work is excellent. if i ever had a concern, i’m confident i could reach out to them and they would do everything possible to resolve it. i really appreciate a company that communicates well and shows up as promised. it’s refreshing to work with honest people like douglas who take pride in their work! highly recommended!

If you have a damaged roof or need any home repair, reach out to Carter & Sons Roofers LLC. During a rainstorm, I discovered a leak in my roof, which was quite stressful. Fortunately, I was referred to Douglas, and after just a quick chat, my worries melted away. They collaborated with me and my insurance company to ensure I received a fair settlement. Once everything was settled, we signed a contract, and the crew got right to work on my roof. I left for work that morning, and by the time I returned home, they were putting on the last shingle. I expected to find nails and debris, but all I noticed was a small piece of shingle. I can’t say enough positive things about them. In fact, they also took care of a few other repairs inside my home beyond the roof work.

I reached out to a roofing service to replace a few corner tiles that had broken and fallen off my roof. I received a call from Douglas to set up an appointment. He was very professional and provided detailed recommendations for the repairs. I attempted to get estimates from two other roofing contractors, but they seemed to be unavailable. I decided to call Douglas back and accepted their proposal. A couple of weeks later, the crew arrived and fixed my roof. I paid exactly what I was quoted, and my roof has been in great shape ever since. I highly recommend this roofing service for anyone needing roof repairs or replacements.

I reached out to several roofing companies, including Carter & Sons Roofers LLC, to get quotes for my roof project. Here’s why I decided to go with them: **What They Did Well:** - **Clear Communication:** I only had to deal with one person, which made it easy to keep track of everything. Other companies had multiple contacts, making it confusing. - **Detailed Proposal:** I requested thorough details from all bidders, and they provided exactly what I needed to understand my options and the decisions I had to make. - **Attention to Detail and Flexibility:** Many of the specific requests I had during our first conversation were included in the final proposal. - **Onsite Visit Before Assessment:** While the aerial assessment was helpful, my roof has unique challenges that only an onsite visit could address. - **Proposal Discussion:** The winning company took the time to walk me through the proposal and answer all my questions. We discussed the products they would use and upgrade options. In the end, I chose upgraded pipe boots and shingles designed to prevent algae growth thanks to copper integrated into them. - **Transparency:** They were open about everything and answered all my questions without hesitation. **Installation:** Carter & Sons Roofers LLC arrived on time, and the dumpster trailers were already in place when they got there. Since my house had two layers of shingles, it took a bit longer to prepare the roof, but they handled it well. They also noticed that the flashing installed by my pest control company had some issues, and they fixed it without extra charges. The installation team was polite and easily identifiable in their bright shirts. They laid plastic tarps around the house, and even returned the next day to ensure everything was cleaned up perfectly. While I know the other companies I considered are also good, I’m really pleased that I chose Carter & Sons Roofers LLC for my roofing needs.

If anyone is looking to get new gutters, skylights, or a roof, I highly recommend Carter & Sons Roofers LLC! Douglas was fantastic from beginning to end! The crew worked quickly and efficiently, doing an outstanding job! They seamlessly blended the gutters with the house. The team handling the dumpster and material delivery were also incredible! Douglas was very patient with us, which was really appreciated in our situation. He truly went above and beyond, and that will always be remembered. Honestly, a real standout among roofers, and I've met many during our search. I can't recommend him and his team enough. From start to finish—truly amazing! I look forward to working with them again for our siding needs in Ferrum.

we recently had our roof replaced due to hail damage and missing shingles. the entire process was smooth and enjoyable. douglas assisted us in choosing the perfect shingle color for our new roof and provided plenty of helpful information. the roofing team was friendly and professional; they communicated well upon arrival and made sure to ask about leaving the gate open for my dog. they even engaged with my 3-year-old’s fascination with construction, patiently answering all his curious questions. i highly recommend their services!

I had a fantastic experience with the roofing services provided. The quality of our new roof is outstanding, and I closely observed the installation process. It was clear that the team, including Douglas, was dedicated to doing everything properly. They did an excellent job cleaning up afterwards, covering all my plants and the air conditioning unit, and even used a magnet to pick up any stray nails. I felt confident choosing them due to their Master Elite Certification with GAF, which assured me I was getting the shingles I desired. We decided to upgrade to a water barrier beneath the shingles, and now it’s so much quieter when it rains. Plus, we’re enjoying a nice discount on our homeowners insurance because of this upgrade. I highly recommend their services for your next roofing project.

We have used a roofing service three times and each time they did a fantastic job! They installed our roof many years ago, worked on our flat roof areas a few years back, and just recently replaced our natural wood shingle siding. Each experience was excellent! This roofing company stands out as the most professional and focused on customer service that I have ever encountered. As a real estate broker and property manager, I always recommend them first because they offer great value while maintaining high standards. The owner came out personally to provide an estimate, and Douglas was exceptional in completing the work. They truly care for their customers. I highly recommend this roofing service!

After receiving a call from a roofing company, I decided to check Yelp for estimates from a few other companies before making my final choice. I was a bit hesitant to ask for an estimate from Carter & Sons Roofers LLC because I thought they might be pricier due to their good reputation, and I didn't want to waste anyone's time. I'm so glad I took the chance! They were able to schedule my roof inspection at a later time, which meant I didn’t have to leave work early, and that was a big plus. The communication was excellent from the inspection all the way to completion. Douglas arrived on time and introduced himself before using his drone to capture photos for me. After he finished, he came inside to go over the images, took the time to explain everything with his materials, and gave me an estimate. I was thrilled to discover that his quote was lower than the other three I had received, and I would be getting a higher-quality shingle for less! He made me feel at ease right from the beginning, was never pushy, and maintained a personal touch throughout the whole process—overseeing the roof replacement while I was at work, keeping me updated, and ensuring that all debris was cleaned up when the crew finished. I had a fantastic experience with Carter & Sons Roofers LLC and would highly recommend them!

Carter & Sons Roofers LLC truly surpassed our expectations when it came to fixing the damage from the hurricane on our roof. After dealing with our insurance company for two years, we finally decided to hire them, and we were very pleased. Among the various roofing companies we consulted, Douglas from Carter & Sons Roofers LLC stood out as the only one who actually got on the roof to inspect it and take photos to evaluate the damage. While their quote was a bit higher than others, their thoroughness and attention to detail made it worth the extra cost. The crew was fantastic to work with; they were professional, friendly, and truly committed to delivering excellent service. When they removed the tiles, they found some significant damage that needed to be repaired. We asked them to fix everything they discovered, and they kept their promise. My husband, who is a carpenter, was especially impressed with their work when they replaced the fascia and soffits. The team's craftsmanship and meticulousness were clear in every part of their job. In just three days, they completed the whole roofing project, giving us a high-quality, durable, and attractive roof. We wholeheartedly recommend Carter & Sons Roofers LLC to anyone needing roofing services. Their commitment to quality workmanship and outstanding customer service makes them a top choice in the industry. Our experience with them was exceptional, and we appreciate their professionalism and dedication to excellence. They truly deserve the highest accolades for their work.

We opted for a significant transformation of our all-brick ranch house by applying limewash to the brick. The essential element to finalize the look we aimed for was a new roof. Douglas was fantastic to collaborate with right from the get-go. We were already aware of his excellent craftsmanship as both my parents and my uncle had new roofs installed by Carter & Sons Roofers LLC within the past year. Douglas was excellent at advising on the best materials, colors, designs, and finishes that would complement our newly painted exterior. We decided on a metal roof and couldn't be more satisfied! The team showed up promptly at 6:30am to commence the job, just as promised. They efficiently tackled the project, even during an incredibly hot day. Each team member had a specific role and they collaborated flawlessly. I have nothing but praise for this diligent crew and not a single complaint. Next on our agenda is new gutters, soffit, and fascia which will also be handled by the same team. I would highly recommend their services!

Carter & Sons Roofers LLC did an impressive job installing my new roof and fixing the fascias/soffits. Douglas was quick to return my call and came prepared with roof measurements, enabling him to provide an estimate within a day. His team was punctual and completed the job on the day they began. They were effective and did the job neatly. Once they had left, you wouldn't even realize they had been there, except for my shiny new roof! Douglas demonstrated a high level of consideration for maintaining a balance between cost-effectiveness and quality. He kept in touch with me throughout the job, so i didn't have to worry and answered any questions i had. The estimate was accurate. He also utilized technology effectively to ensure problem areas were fixed properly. He repaired the bad spots on my fascias & soffits and now my roof is not leaking and it looks good as well! if you are in search of a trustworthy roofer to do an excellent job, Douglas from Carter & Sons Roofers LLC is your guy!

I've been a satisfied client of Carter & Sons Roofers LLC for a good number of years. They've been in charge of the upkeep of both my residential and commercial roofs. So, when the time came to replace my home's roof, I didn't hesitate to get in touch with them. My roofing project was no small task, requiring a total of 400 bundles of shingles. Douglas from the company confidently assured me of a job well done, despite the looming rain forecast for the week. The team was phenomenal! They were courteous, punctual, and competent. Not a single plant or shrub surrounding my house was harmed during the installation process! The team diligently cleaned up every evening before leaving and even took care of trimming some overhanging tree branches above my new roof! This team truly deserves an A+ for their outstanding work! I'm an extremely satisfied customer and can't recommend them enough! Whether you need a new roof or just a simple leak fixed, don't hesitate to give them a call. They're sure to exceed your expectations!

I recently had my gutter replaced by Carter & Sons Roofers LLC, after facing some issues with the gutters clogging up. I was concerned about this leading to additional complications. As I was searching for a contractor in Ferrum, I stumbled upon this company. They sent Douglas, who conducted a comprehensive inspection and provided me with a fair estimate. The outcome of the gutter replacement has left me extremely satisfied. The bronze finish of the new gutter adds a nice touch. If you need a trustworthy contractor, I would strongly advise reaching out to them. Without a doubt, they come highly recommended!

Douglas and his team at this superb roofing company are simply fantastic! They started their work promptly at 7AM and wrapped up by 7pm. The reason for this extended timeframe was due to the double layer of shingles on my roof, which understandably takes a bit longer to remove. Apart from the roofing, they will soon start to repair a section of my siding that was damaged in a nasty hail storm, along with replacing my gutters. I am absolutely confident that they will maintain their excellent standard of work on these upcoming projects over the next few weeks. If you're in Ferrum and need any roofing services, I highly recommend this top-notch team!

Review for Roofing Services Following a recent hail storm with winds exceeding 60 mph, our roof shingles were severely damaged and required a complete overhaul. Fortunately, our insurance agent introduced us to Douglas, the proprietor of a renowned roofing company. We were indeed grateful for this recommendation. Douglas and his team exhibited an impressive level of professionalism and strong work ethics. They performed an outstanding job, providing all the necessary repairs, materials, and clean-up as initially agreed upon. Despite a few minor setbacks due to rain, the entire process unfolded as a positive experience. Therefore, I would enthusiastically endorse this roofing company for any future roofing needs you may have. They will ensure your roof in Ferrum gets repaired correctly on the first attempt.

Just wanted to share that douglas from this roofing company is an absolute gem. Despite a couple of minor misunderstandings, he stepped up and took control of the situation, always ready to provide updates about our roofing project. He did this out of his own will, without any additional financial gain or commission. He put in the extra work without asking for more pay. He really cared about ensuring our satisfaction and the high quality of the job. Douglas also went above and beyond to assist us in meeting our deductible needs. He was always available to ensure that the work was completed properly, without expecting any additional remuneration. When the time came to install the new roof, the team arrived punctually. I was taken aback by their speed and efficiency. They worked diligently and swiftly. They also took the time to clean up the inevitable mess from removing the old shingles. Not only that, but they also took care to prevent any damage to our doors and windows from falling debris. They even used a powerful magnet to ensure all stray nails were collected from our lawn. In fact, I reckon my lawn was tidier than before they arrived. I would highly recommend this team if you're looking for honest, hardworking individuals for your roofing needs. - douglas.

Carter & Sons Roofers LLC executed the entire project, encompassing roof replacement, gutter and siding renewal, and window replacement, in a prompt and efficient manner, without any hold-ups. Multiple teams worked tirelessly under the intense heat of the Ferrum sun. We appreciate your efforts, guys! The outcome was a complete transformation of the house's appearance. A special note of appreciation to Douglas, the project manager, who was particularly instrumental in managing all aspects of the job. He paid meticulous attention to details and was a valuable liaison with the insurance company and the crew members. Douglas showed great acumen in scheduling and rescheduling inspections. He is an exceptional ambassador for the company - courteous, attentive, well-organized, and professional. I would highly recommend Carter & Sons Roofers LLC for their excellent workmanship and organizational skills!

A storm had recently caused a tree to fall on my house, which was quite alarming due to the considerable damage. The impact resulted in numerous large openings in my roof. Carter & Sons Roofers LLC was contacted to evaluate the extent of the damage. They even inspected my attic to confirm that the structure was still intact. I reached out to several roofing services before deciding that Carter & Sons Roofers LLC offered the superior product. They not only fixed my roof but also installed ventilation in my attic. I couldn't believe it when my home's temperature dropped by 20 degrees due to this seemingly minor addition. It's amazing the significant difference proper venting can make. They also took the initiative to seal openings that were allowing pests like squirrels to get into my attic. From start to finish, my experience was exceptional. They promised to arrive for the installation at 8am and to my surprise, they were there by 7:30am. It's refreshing to see such commitment to keeping their word. I can't recommend them enough. Not only do they provide the best products, but the metal roofing they installed looks stunning. These professionals are the genuine article, so don't be swayed by other roofing companies offering discounted rates. Choose the best, they're a cut above the rest! Even my neighbors can't help but express their envy, which is quite satisfying.

Douglas visited my property and his work was prompt, accurate, friendly, and above all professional. After his visit, I primarily interacted with a lovely lady in the Carter & Sons Roofers LLC office. Her kindness and consideration throughout the process were impressive, always going the extra mile to assist me. The fact that she emailed me a range of color options for my shingles spoke volumes about her commitment. The crew arrived in Ferrum to commence work on my roof, and by the end of the day, they had finished. Their diligent work ethic impressed me, and I didn't encounter any issues with them idling - they were all hard workers. This speaks volumes about the operations of the roofing company. I am planning to install new siding on my property soon, and after this positive experience, I'll definitely be using their services again. If you require a quote and are dealing with insurance, Carter & Sons Roofers LLC won't try to take every last penny or squeeze as much as they can out of the insurance company. They look after their customers, which I deeply appreciate. A very satisfied client.

Douglas from Carter & Sons Roofers LLC installed a new roof on our home a while back. When I contacted him about some small damage I thought was from weather wear and tear, he was quick to respond. After inspecting the roof, Douglas revealed that raccoons nibbling on the shingles were the actual culprits! Despite animal damage not falling under their lifetime guarantee, Douglas generously decided to fix the problems at no cost. I can't express how impressive their service was and I am definitely going to use them for my future roofing needs in Ferrum!

If you're in need of a new roof or roof repair, this is the team to call! They offer competitive pricing, similar to other businesses, but the real gem is their amazing staff. Douglas was exceptional! From the get-go, he was there, assisting with our insurance provider and coordinating with the gutter company for removal and reinstallation. Douglas kept us in the loop throughout the entire process. I cannot praise Douglas enough. Even after our roof was completed, he still was there, helping finalize things with the insurance and gutter companies. Douglas truly went above and beyond. Gratitude to Douglas for his patience and assistance. His crew, led by Melton, worked efficiently and did a splendid job... the roof looks fantastic! They were courteous, extremely polite, and did an excellent job in cleaning up afterwards. They took care of even the smallest details, like a tiny spot of tar from one of the old shingles on our front step, which was removed a few days after the roof was completed. They had to take down our satellite dish to install the shingles. They promised to have it back up and working in time for our Sunday game... and lo and behold, they had a guy here at 9:30 Saturday morning. When this team says they will do something, they follow through! A big thanks to Douglas and the entire team at this Ferrum based roofing company for making this experience smooth and hassle-free.

We've utilized the roofing services of Carter & Sons Roofers LLC twice for our home in Ferrum. Our initial encounter with them was when we experienced a leak in our home addition. Many other firms had provided estimates, suggesting a complete roof replacement. However, Carter & Sons Roofers LLC diagnosed the issue correctly (missing flashings from the construction phase) and provided a variety of quotes, depending on the accuracy of their evaluation and potential complications during the repair. Their diagnosis was spot on, and they swiftly resolved the issue. They only spent less than 2 hours at our home in total. They made sure to clean up all the staples and debris, noting we had kids and wanting to ensure their safety in the patio area. Our second interaction with them involved replacing a few shingles that we had previously patched with tar, thinking they were the source of the earlier leak. We were preparing to sell our home and wanted the shingles replaced for aesthetic purposes. Douglas was able to come out on the same day to provide a roofing sample, and the job was finished within the week. Even though we've relocated from Ferrum, we would gladly recommend their services to friends and family.

when a storm hit ferrum, it resulted in significant damage to our roof, stripping it of a large number of shingles. we reached out for professional help and on the very same day, douglas from the roofer team arrived to assess the damage alongside the third-party insurance inspector. he handled the situation with utmost professionalism and was always available to guide us through the claim process. douglas ensured that we received full replacement for the damages our roof had suffered. he was honest and transparent throughout the process, which we greatly appreciated. should we ever experience similar damage in the future, we wouldn't think twice about calling them again to handle our claim.

We sought estimates from several roofers for a metal roof replacement on a small home. Carter & Sons Roofers LLC offered a number of alternatives, including a few that were more competitively priced than the competition. A prior 'roof fix' worker (now known as Douglas) would not honor his 5-year guarantee for the roof, thus I needed to address the leakage issue. The roof needed replacing, so we upgraded to a superior roof. The job was completed in just a couple of days and it has withstood all the storms that have passed since. My only minor gripe is that there were quite a few screws and metal fragments scattered around the yard, which i had to collect with a magnet prior to mowing. But, i believe that's a common occurrence with any metal roof replacement. In conclusion, everyone is extremely satisfied with the new roof and it looks fantastic.

When it comes to roof replacement, Carter & Sons Roofers LLC delivers superior service when compared to my previous experiences with other companies. The sales rep, Douglas, provides a comprehensive breakdown of the replacement and installation process. He ensures all details, including those covered under the warranty and any potential additional costs you might be responsible for, are thoroughly explained. For instance, when the old roof is removed and damaged wood replacements are required - a cost that can't be determined until the old roof is off. Their pricing is competitive with other roofers in the industry. Carter & Sons Roofers LLC uses GAF shingles, which I found to offer the best quality and warranty for the price to suit my budget. Their crews are professional and detail-oriented during the replacement process. If you're seeking quality and professionalism, then douglas and his team should be your first choice.

our roof replacement was handled by a company two years back. even through harsh weather conditions like heavy rains and 50 mph winds from a tropical storm, our roof held up with just one minor leak. i contacted the company that night and was pleasantly surprised when douglas turned up the next day. he quickly identified the leak, ascended into the attic, and located the source. a few days later, a team arrived and carried out the necessary repairs. before settling on a roofing service, i did extensive research. the reason i opted for this company wasn't because they were the least expensive, but due to their outstanding reputation and high customer ratings. now, it's clear to me why their reputation is so positive!

For those interested in my experience, let me begin by confessing that I usually have a skeptical attitude towards contractors. Yet, my dealings with Carter & Sons Roofers LLC have been nothing short of exceptional. First off, they didn’t show up at my house in broken-down vehicles that would stain my concrete driveway; all their vehicles were in prime condition. Furthermore, every single team member, including Douglas, was courteous and always greeted with a 'good morning' or 'good evening', all while wearing a smile. They clearly explained all available options, making it simple for me to understand. The roofing work they completed was flawless, and they even detected a problem with my bathroom ventilation fans that I was oblivious to. Since they left my home in Ferrum, I haven't found a single nail or piece of roofing material lying around. My house remained dust-free, my driveway clean, and devoid of any oil stains. I've never been the kind of person who fusses over cost, as long as the installation is done correctly. If you're in the market for top-notch roofing services, I can't recommend anyone better than these guys.

douglas did a fantastic job with the roof inspection report in ferrum. he was quick in performing the roofing evaluation and provided an extensive report with a comprehensive cost summary. he spotted and highlighted areas on the roof that needed attention to avoid future problems. i would recommend his roofer services anytime!

The skylights suggested by this roofing service are simply outstanding. They add a remarkable aesthetic appeal and illuminate the room, definitely a significant improvement over the previous ones. The customer service was top-notch, with Douglas going the extra mile to guarantee a high-quality outcome. I've found my go-to roofer in Ferrum!

Douglas from a top-notch roofing service came out to inspect my roof in Ferrum. He discovered a single nail that was corroded, which he promptly replaced and managed a few other small tasks on my roof. The team was amiable and communicated in simple, understandable language. They also took pictures as I asked, providing visual documentation of the issues they resolved on my roof. I would strongly endorse them. I will certainly be reaching out to them again in the future for any further roofing requirements.

douglas and his crew were polite and showed great respect for my property. they arrived promptly in ferrum and immediately got down to their work. after completing the outstanding roofing job, they took the time to clean up after the roof installation. i would highly recommend them to anyone in ferrum in need of a new roof. thanks a lot, guys!

excellent service! we experienced hail damage in ferrum, and as a result, we needed a new roof from carter & sons roofers llc. i was utterly satisfied with the entire process, from start to finish. douglas did an exceptional job explaining things to me and made sure the work was carried out smoothly and efficiently. the team worked flawlessly together. as they guaranteed, they tidied up after the job was completed. the old roof removal and its replacement were accomplished in just one day. fantastic work was done by carter & sons roofers llc in ferrum.

Douglas arrived today to conduct a complimentary roof inspection for me in Ferrum. He demonstrated great professionalism and even took the time to show me pictures of the damage on my roof. We promptly scheduled a call with my insurance and arranged an appointment with an inspector for this upcoming Friday! I'm thrilled at the prospect of having a new roof soon!

Carter & Sons Roofers LLC delivered exceptional and top-notch services. The roof job was completed with an excellent clean up afterward. All the required documents for insurance and other needs were provided promptly by Douglas, enabling the task to be completed without delay. Thanks to Carter & Sons Roofers LLC for the stunning roof and outstanding customer service. Highly recommended for anyone in Ferrum needing roofing services!

Douglas was detailed and proficient in his work. He took photos to demonstrate what he proposed needed to be done, in addition to the repair we had requested from Carter & Sons Roofers LLC. His expertise was evident and he was patient with us. He made sure that the task was completed and the cleanup was done throughout the day in Ferrum. He even called in a gutter specialist from Carter & Sons Roofers LLC to inspect ours. He went the extra mile to make sure we were satisfied with their work. I would endorse them. They might not be the cheapest, but they certainly ensure the job is done right.

I reached out for a quotation and Douglas responded, showing up on a Saturday to assess my roof. He took the time to sit with me and thoroughly discuss all possible options. In roughly a week, they were back with a team of 7, completing the job in a timely manner, taking just about 6 hours. The clean-up was impeccable and now my roof looks fantastic here in Ferrum.

During the whole roof installation process, I worked closely with Douglas from Carter & Sons Roofers LLC. I admired his sincerity and commitment to the job. If there was a question he didn't have an answer to, he wouldn't just make something up like others may do. Instead, he would take the effort to do some research and get the right information. It was also fantastic that Douglas was the only person I interacted with from the beginning to the end. He was present on the site in Ferrum, overseeing all the roofing work. This was a pleasant change from other experiences where you get passed from one salesperson to another, often leading to many details getting overlooked.

Douglas showed up and clarified our rooftop leakage issue and was able to fix it. He presented us with all our options and sound advice, even though it was a sweltering Saturday. Douglas was courteous, skilled, and extremely pleasant. I would definitely choose Carter & Sons Roofers LLC, and specifically request Douglas, for any future roofing projects we might have in Ferrum.

I had a fairly substantial job that required some repairs, strengthening, replacement, and painting of the exterior wall of my roof. Douglas kept me in the loop throughout the entire process, ensuring that we were on the same wavelength. I was absolutely delighted with their professionalism and the quality of the roofing work done in Ferrum.