Billy Costello - State Farm Insurance Agent

It was very difficult to get an appointment scheduled to talk to Billy because he spends few hours in the office. I picked a date 3 weeks out and confirmed it with the receptionist. I had to take off work because he doesn't take appointments after 3pm. After leaving work early and driving 30 minutes to his office I was told he had already left for the day with no apology or empathy. Staff acted like I was the problem for wanting to meet with him.

On top of this my wife and I have been married for 3 years and dispite repeated phone calls asking to change her name on our policies it is still showing up as her maiden name.

This agent doesn't care about his policy holders and is just cashing pay checks. Staff have the same attitude. Pick a different SF agent, this one won't help you.

I am very satisfied with Stare Farm. My previous company didn’t allow me to bundle. With State Farm bundle package, I am saving money and the ease of switching was made very easy by their associates!!

Billy is personable, knowledgable, and funny. He really has personified "I love this town". He is a great insurance agent to have. He will always be on your side!

Was a happy customer but they keep raising my rate for no reason. Then I completely spaced my bill last month and all I got was a email I didn’t see saying I was going to get cancelled. They couldn’t give me a call or something and say your going to get cancelled can you pay your bill? So I’m here the next month trying to pay my bill and see I have no insurance. Great!!! Now I will shop around for a better rate. Other companies actually care about your business to pick up the phone and call you about your bill.

I love State Farm. Especially Billy Costello, what a great guy. Even better dogs!! Meeting Jake was also a real treat. 10/10 would recommend

Fantastic Insurance Agents! Super Friendly, very prompt and courteous staff as well as cost affective! We needed to lower our auto insurance expenses for monthly budget and get homeowners on our log home, these agents did it and then some! We have saved over $140 per month on all of our insurance needs over the other company we had been with for 14 years, that was only suppling us with auto insurance. Billy Costello -State Farm Agents did this for us in just 1 phone call- everything was sent up and we have been so happy we have made the move to do business with them! Two weeks later we bought 2 new vehicles and it was a simple phone call and we were set up with the changes needed- customer service is Excellent here. Don't hesitate to make the change to this State Farm Office they are EXCELLENT at serving their customers!

Billy was great to work with on the phone. He took the time to ask all the right questions to ensure all my insurance needs were met.

We are so happy we changed to State Farm. We are saving on our monthly premium and receiving excellent customer service. My husband really enjoys visiting the office to pay the bill and see the dogs. Best insurance company yet!!!!

They are so helpful ,always know your name when you walk in the door . Plus they have 2 amazing puppies that greet you

We were signed up for Drive Safe & Save without our knowledge or consent. This is an app based tracking system that uses a Bluetooth dongle and gives a 10% discount to the policy. It is an opt-in only discount (according to State Farm).

On finding out about tracking device, we removed it from our insurance, which then increased the price by 10%. I tried to resolve the issue with Billy as we felt this should have been disclosed to us when we went with State Farm and that the increase shouldn't apply.

He blamed miscommunication (two 15 minute phone calls, one specifically regarding policy and discounts) and refused to remove the price increase. Not a nice experience.

Additional - Please note the age of the response to this review (being older than the review). There is a reason for this.

Update - Washington State office of the Insurance commissioner were involved in this situation.

Tri-County Little League can't thank you enough for all of the time and energy you have put in as a volunteer and sponsor to help make our Little League program great,

Not only do we receive excellent service from Billy and his team with regard to our insurance needs, but their efforts in the community have a direct impact on our family as well. We appreciate all of their spirit in making Deer Park such a great place to live, work and play!

This insurance office is unlike any other! The customer service is outstanding and they truly do care about their customers! Shout out to Carmen for helping my husband and I get everything combined and making the process so seamless!!

Friendly Staff, super helpful on my claims and helping me understand not only my car insurance but also my business insurance.

Great, friendly staff! Competitive pricing and awesome customer service!! Billy is very involved with our community and has built a business here to be proud of!!!

Billy and his team are always so helpful and knowledgeable when it comes to our families needs. When we had our house fire Billy was here that morning to see what we needed and to make sure we were taken care of!

The folks at Deer Park State Farm are super. They have helped me get the coverage I need. They are all friendly and knowledgeable. If you have a need for insurance, this is the place to go.

Billy Costello and team are ready for you with an individual plan to meet your needs and cover your family throughout hardships.
You will feel from the moment of walking into this agency the warmth as they make you feel like family.

Billy did a great job explaining the umbrella policy to cover all insurance policies under one umbrella. Giving me a great comfort knowing I will be covered.

I can always count on Kristin to be there when I need her. No matter what is happening she makes me feel as though I’m the most important issue for the time. I couldn’t ask for a better agent.

Friendly staff and super clean comfy office. Billy Costello truly is a Good Neighbor! Not only does he provide outstanding customer service, he is active in the community and never misses a chance to support our local schools and non profits. Highly recommend!

I had a great experience with my insurance agent Billy! They were knowledgeable, responsive, and provided excellent customer service. I highly recommend their services!

I have never experienced such professional and personal service with an insurance professional. I would highly recommend reaching out to Billy and his team if you have any insurance needs at all.

Just transferred to them and everything has been painless and when I called them about a couple of things they were very responsive and professional

Kristin was incredibly professional, kind and very patient with my questions and anxiety. She made an otherwise difficult situation for me very “doable” and I can’t say enough good about my new-insurance experience, plus State Farm saved me $$ with higher coverage than my previous company on Home and Auto!! A+ for my experience with getting set up!!

Cindy is awesome, very helpful and super quick and efficient when I need something done! Recommend this office to everyone and anyone!! They are great!

Kristin reviewed all my policies with me today for my vehicles, home, and my wife's business. She is very knowledgeable about State Farm's products, and patiently answered all of my questions. I've been a State Farm customer with the Deer Park office for over 30 years. I've had a few claims over the years, and Cindy and the rest of the crew made the claim process very easy. I recommend State Farm, and especially the Deer Park office.

Cindy has always taken amazing care of me. Nearly 15 years, and I don’t know if I would ever change. They take care of you like you are family, and I couldn’t be more appreciative. Day to day questions or big high stress moments, they really care about their insured. I adore my agents!

Madi goes above and beyond. She brought to my attention that I didn't have the coverage for my business that I thought I had and helped me to understand what coverage I want. She is thorough and pays attention to detail.

Billy Costello State Farm has been great to my family and I for many years and we plan on it for many more, for all of our insurance needs. And especially Cindy for helping in dire situations and quickly resolving the issues.

Thank You So Very Much Cindy!! Today I needed your help in filling a claim and everything that came with hitting a deer last night. You were so helpful and even made a phone call to the claims dept. when I felt I was given wrong info. Now my vans already been towed to a local body shop and I have heard from them about the next step. Cindy you made this flawless and I’m grateful.

This is a great insurance company I started using them a couple years ago I've got the best rates I've ever had on all my insurances!!! I compared with every insurance company and they beat them all and the best coverages! They're super easy to work with and very proactive and responsive to all my insurance needs!!!

Great customer service. Kristin was knowledgeable, efficient, and professional. Only been with State Farm at this branch for a short time, but they definitely exceed the standard.

Received a multiple car insurance quote from Madi. She was very professional, informative and offered a quote that lowered my present policy by several hundred dollars a year. I definitely would encourage folks to contact Madi for a comparison quote on their policies.

They are a great insurance agent, and they are there when you need to talk to them as well, I would give them a 5-star rating. thank you.

Outstanding Service, the best I have ever experienced. Friendly, knowledgeable and Cindy always goes the extra mile to make sure she does the best she can to serve all of our insurance needs.

The best customer service and best rates I've ever had! Thanks Cindy, Billy, and the rest of the crew for always taking such good care of our family!

I have been with State Farm in Deer Park for over 20 years. Cindy Lenz has been my agent the entire time. Cindy has a great work ethic, above and beyond guest services and is extremely knowledgeable! Over the years Cindy has created a safe and welcoming environment the second you walk in the door. Thank you Cindy and State Farm for taking care of my family.

Good customer service over the years... Stopped by recently and the new gal, Madi was just as friendly and helpful. She was a joy to work with!

I recently switched to State Farm Insurance for both my home and auto insurance. I have been working with Cindy and she has provided me excellent customer service. She has helped me save so much! She is super responsive, has walked me through in detail the best options for my family and why, and is extremely knowledgable in all things. The Deer Park office is very friendly and I highly recommend Cindy!

Very friendly and helpful personnel. And I didn't have to listen to any prompts I got a person right away.

I’ve had State Farm insurance for a long time now and have always gone to Cindy for any questions and she always has the answer and solution, I highly recommend Cindy for all your insurance needs!

Kristen was great! Saved a TON of money and got better coverage. I love working with local agents! Thank you, Kristen and State Farm!

This office is amazing! They have worked with us now for over 1 1/2 years, and, during that time, they’ve assisted us with renter’s, auto, and home insurance, as well as handling emergency auto-related issues, all with the utmost professionalism and care. We are so grateful for this team!

If you want a fantastic insurance agent, you can not do better than Billy Costello and his team. They will go all the way to help you with anything you need. Best agent I have ever had.

My family and I have had our insurance through State Farm in Deer Park for a number of years now, and even though my husband is usually the one who deals with our insurance, I often hear the telephone exchanges when he calls in. Each time Kristin helps him, I find myself smiling and so pleased with her friendliness and patience. When we first signed up through State Farm we had LOTS of questions and Kristin gave us all the time we needed and answered evvvvvery single one of our questions so patiently!! We appreciate that she’s approachable and kind. It actually feels like we’re talking with a friend, rather than "just" an Insurance Agent. We like that!
I happened to be in there the other evening and Madi was super helpful too! Even though she’s relatively new there, she cheerfully jumped right in and helped us get both our personal and business accounts paid.
I’m really thankful we switched our insurance to State Farm. Not only are they super helpful, friendly, and kind, but we now have better coverage for about half the cost!!
Keep up the good work, Kristin and Madi; it's been a pleasure doing business with you both!!! :)

I want to acknowledge Madi Way honestly she is the reason why I’m staying with State Farm insurance in the past the customer service was very good and something happened and no body answer the phone or emails, recently I had some issues to contact the agent, some issues with my home insurance and other agent Kristin was helping me but with bad attitude and finally someone like Madi take care of everything efficiently and quick. I can’t be more happy with her costumer service. I do not if she is new at this location but seriously she deserves a raise. Employees like Madi sometimes are unappreciated I never ever write reviews but she deserves a public acknowledgment. I’ve a few years with this insurance good service but I hope they find more people like Madi to provide better customer service. Thank you

State Farm has been amazing to work with. Having gone through a recent claim, it was a seamless and comforting process. Kristin at this location is so Easy to work with, she is hands down the kindest, and most caring insurance representative I have ever had. You won’t regret using this State Farm.

Iv had State Farm insurance for 14 years, Iv had business insurance, auto insurance, rvs, atvs, and much more. Cindy at State Farm has treated me very well over the years, along with the other staff members.
I would highly recommend “Billy Costello”.
State Farm insurance:)

Big shout out to the great staff at State Farm! Cindy always goes above and beyond and always has a smile ! Thank you for taking good care of us !

Deer Park State Farm Billy Costello has been The best company to work with. Cindy Lenz is an amazing person who is very knowledgeable who cares about her clients and goes the extra mile thank you Cindy!

Below you can see my positive review. I am now changing this. I have contacted this office probably 15 times in the past 2 months- called and called- no answer I’m actually so upset. They messed up on my original life policy by not changing my card over. Now I’m have been calling to get a reinstatement over and over- No response absolutely unreliable. I really can’t believe how much effort you have to make to make a payment. We promise we will call you back.. never get a call back. Most the time you call no answer. Just terrible that you have to lose sleep over your life insurance agency. Now it’s going to probably lapse again because of their lack of diligence.

Prior review last year-
I am very Happy with this State Farm. My rep is Kristen she is amazing! She is so helpful, I have my life insurance and home insurance through them and it has been such a joy to work with them and it has been so easy during the process. If ever I have any questions or concerns Kristen is so prompt to answer and so knowledgeable about helping me make the right decisions for my family. I wouldn't use anyone else when it comes to my families well being.