I had previously submitted a 5-star review, but there have been lots of learning curves on this journey of having my trim replaced. I’ll start off with the good.
Kevin who came out and did the estimate was great. Even still, he’s super nice and professional any time I have to talk to him, he answered all of my questions during the process with no problem. If I had to follow up on something due to not having an answer, he got it to me on the follow up.
The contractor that came out was Edwin. Again, super nice, answered all of my questions. Explained things to me in full detail which I love because this is all new to me so I appreciate him taking the time to walk me through everything and keeping me informed with how things were moving along. If I had to go through two people again, it would for sure be them.
Now for the problems, I hate the “lump sum contract” structure and wish I had known about that prior to going with this company. Unfortunately, I had squirrels living in my trim and the company I was going to go with became non-responsive so I really was in a bind at this point. Quote seemed reasonable and I was good to go. Now, a different contractor had told me I may need my chimney redone because usually with outside chimneys the material used is old and rotted out/wood repairs would be needed. This was never mentioned by Big Boy’s, but since I was aware I didn’t think to ask about it. That was my first mistake. The cost that came with that was something extremely unexpected and when I asked for an itemized list, that’s when I found out about the lump sum contract. Dumb to me, but I don’t do construction nor do I understand the business so it may make sense. Ultimately, I got a stern talking to about not going business with contractors without running it past someone first to make sure everything makes sense, which I’ve been told before, but again I was in a bind so here we were.
There were nails all over the yard. I’ve been out there here times and even bought a magnet roller to pick up the nails, let’s just say I’m still not certain about allowing my daughter or dog play in the yard for a while. They’re literally everywhere.
There are a few things that need to be repaired with the trim but I can honestly say I’m ready to pay and be done with this. When the trim around the door was getting replaced, they removed one of the caps, twisted the wires together and placed one cap on it blowing the doorbell transformer. No I have to have an electrician come out and replace that which is yet another unexpected expense. I know projects will always come with there unexpected expenses, but this one project is setting me back way further than any other project I’ve done has and it’s really frustrating. I informed them about the doorbell issue and no apology for the inconvenience or anything. Would I use this company again or refer them to anyone else, absolutely not.