Bailey Lumber & Supply Co. - Bay St. Louis

Baileys in Bay St Louis had the best price by far on treated 2x4 x 8ft $8.87 compared to Lowe's $11.23. Now that's what I call saving!

I was working with a guy named Dusty to get a door and when I ordered the door he never owned up to making a mistake with measuring the door. I went back and forth with him for months because I was away on business. He kept lying often and changing his story about how the door will be fixed. I finally got back and went to the manager and he was amazing. The manager was very helpful with correcting the mistake and resolving the issues. Everyone is super nice and I finally got my door ordered. When the door was delivered the MEASUREMENTS WERE FINALLY CORRECT BUT THE WRONG STYLE WAS ORDERED. I just gave up all together on them because for what I paid for the door it was not worth getting into another altercation about ordering the correct door. Nice people, but doesn’t seem to be organized and they lack attention to detail. I would recommend somewhere else.

Ole boy that smokes like a freight train running forklift is awesome. Helped me fold my tarps and I was unloaded inside of 30 minutes. Place is tight with a 53 ft trailer though.

I decided to work with Bailey’s in Bay St. Louis to supply the material for building my house. I chose Bailey’s because my parents and several co-workers recommended Bailey’s for their good customer service and knowledgeable staff. However, I now regret my decision due to several challenges.

1. Severely late deliveries.
While framing the house, I could order material 3-4 days in advance and some of the scheduled deliveries would arrive 1-2 days late. It became so customary that I had to take off work on 3 occasions to haul material with my own trailer so that my framer could stay busy.

2. Complaining staff.
On one of the instances that I had to haul my own material, the yard hand was constantly complaining about how orders as large as mine should be delivered. I was helping him hand load the material, but he was very unhappy about having to hand load the material at 7am. It made the already frustrating situation even worse.

3. Incompetent staff.
While framing the house, my salesperson recommended that I hold all of my returns until the framing was complete. He also said that any poor quality boards could be returned. Following his recommendation, we hand organized and stacked all the leftover/damaged material and requested a pick up after framing was complete. Two men came out to pick up the material during the first week of April, but I did not see a credit to my card for three weeks. Upon reaching out to my sales representative, I was assured to receive the credit back to my credit card. After 3-4 more weeks, I asked for another update, and again, the representative said that he thought it had already been processed and that he would make sure it was resolved. After another 3-4 weeks, we requested that the credit be put toward our drywall purchase because we still had not received it. Then, our sales rep told us that we would not receive a credit because they could not resell the material due to quality. When we asked where our material was, he said “I don’t know, but I think it is in the yard.” Either this salesperson is incompetent or he is purposely misleading his clients in a malicious bait-and-switch operation. After spending over $50k in material, I was shocked that Baileys would not honor a return that was only a small fraction of my total spend. At this point I still have not received my credit (nor has my material been returned), and I will not give Baileys any more of my business until this issue is resolved. Your sales rep lost the $7k I spent on drywall and another $30k I still have to spend on the interiorior finishing.