Solar Installation on a Metal Roof - I rarely feel the need to write a review on good service, but I have nothing bad to say about this company….in fact I feel the need to RAVE about them. First off, we had the panels installed in October of 2024 and soon after it got cold, so we just hadn’t been in the garage. The first installation I can’t complain about really, the panels went up and the crew was all polite and worked well. The company even made sure our garage was up to code for the installation and went above and beyond installing a light on the front of the garage per code and wrapping the inside wires correctly. That alone impressed us….but wait I have more. Fast forward to Jan 2025 and my husband goes out and realizes there is damage to our roof (new roof on the garage), that only could have come from the solar panel installation. He was upset to say the least, when we had window nation install 4 windows it took 2 years of fighting to get them to just pay for the repairs to my windows that they knew they damaged the day of installation, we were having flash backs.
So my husband text the project manager and let him know the issue, they asked for pictures and we sent them over. To say this company took care of the problem is an understatement. They came right out and promised to make it right. Not only that they made it right in freezing cold temps. Not only did they fix it all, but they did it better the second time around. The panels look gorgeous now, they are even, symmetrical and our roof even looks better than the first time it was installed. The gentlemen on site I guess in charge of it was amazing. He was there the whole time, communicating with both my husband and myself about what he was doing, and making sure to let me know my husband could go up and inspect at the end because he was that confident in his work (Trust me I appreciate that confidence). All the workers were polite, respectful and went above and beyond. Seeing the care, they took was amazing. The way they communicated I am utterly impressed with. I wish I remembered the gentleman’s name because I think he deserves a raise but not only that I think his boss (the owner) deserves to know the kind of individuals working for him. You don’t find that care and work ethic a lot these days. All the employees I spoke with raved about how the company treated them, so I know why the employees work so hard for the company…
Even though we are selling the home and moving out of state, I will absolutely recommend this company to anyone. Just the customer service alone is a reason. From the Sales Guy Jerry, to the all the guys that came out to the project manager Gayland (I think that’s what my husband said his name is), to the one specific gentleman who made sure to let me know how proud he was of the work I couldn’t ask for a better experience (and something went wrong so that should tell you everything.) I absolutely think the guy who fixed our roof and was onsite all 3 days who I spoke with the last day before they left should be in charge of the solar panel installs as his perfectionism was not only appreciated but my husband and I now love how they look. Thank you so much for the best experience we have had with a company so far and for standing behind your work no matter what.