My wife and I own a horse boarding facility in town and had a waterline to one of our yard hydrants break. After digging up the yard hydrant and a short section of the line I realized I needed somebody to do some very minor excavation to figure out where the break was since it was getting to be too much to do by hand. After asking around, a couple of our friends recommended All About You Plumbing and Heating so I called to get an appointment for someone to come out. This turned out to be a horrible decision. The earliest someone could get out to look at it was six days later and since it wasn’t an emergency I opted to wait. The foreman that came to give the bid was very knowledgeable and professional. We went over the different options and he said he’d get back to us with bids for the two different options. The bid we went with was $1,400 dollars to continue digging the hole I had already started by hand then find and replace the line to the hydrant. We were anticipating the line to be about 12 to 15 feet straight out and then they would replace the line and join up with the other main line. The bid was estimated to take two days. The earliest they could do the work was two weeks out and that was fine. They dropped their mini excavator off three days before which was kind of inconvenient but not a big deal. Once they started to dig it only took a couple buckets and they hit the line and broke it. The line also turned out to be going a different direction than just straight out so the foreman asked if we still wanted to chase that line which would be more than the $1,400 due to changing the direction we had planned on digging. Our other option was just to cap it and do it in the future so that we could turn our main line back on. At this point we were getting pretty frustrated with them wanting to raise the price for just that little bit more and opted to cap the line and after three hours of them being there they had the line capped. This was also after they had to leave to get the cap and come back. They were done and gone by 1200 so less than a half a day of working. Most of that time was them going to get the cap and waiting for the glue to dry. Probably three hours of work. The foreman came to us with the bill and said the owner only wants to take $200 off. I questioned him as to why only $200 off the bid was for both hydrants to be operational which neither are and about a day and a half of work which definitely didn’t happen. We paid him and I called All About You Plumbing and Heating to discuss the reasoning for not adjusting the bill more due to very little of the work being done. The owner was very unprofessional saying it’s supposed to be $2,000 just for his equipment to show up and even though they didn’t do what the bid was for it was worth way more than the $1,100. He really didn’t give a true answer for the justification of the bill other than how expensive his insurance was and how expensive his mini-excavator was that he doesn’t even transport himself. Overall it was a very disappointing experience dealing with him when all we were questioning was why our bill was $1100 and none of the original bid for work was done, and yet we were still being charged as such. He has now gone to social media to slander our business, after he requested that we remove our bad review. His words were “ take down the bad review and I will send your check back”. Not once did we ask for “free” work, not once did we ask him to move us up on his schedule and not once did we bash his workers. The owner claims on our fb business page that his mini excavator charge is minimum $2000 to show up, yet we were never told this to begin with. So all in all, don’t question this guy on anything and you’ll have a pleasant experience with him, question anything and he becomes very confrontational and unprofessional.