Air Comfort Complete, Inc.

I had a furnace go out on a cold night recently. Air comfort got right to it and had it fixed with the heat back on quickly. Easy to work with and easy to schedule. Only repaired what was needed. I would call them again for any furnace issues or maintainence .

I have been a customer for years and this last week was just one of the reasons why I continue to do business with these amazing people! My furnace decided to go out on the coldest day of the year. The entire team rallied between Kelly, Colleen, Robert, Cory and Chris to get me a brand new furnace installed before the end of a very long and cold day. I have the comfort plan through them for two separate properties and they are always on the ball whenever I have a call. To say I’m grateful is an understatement. When life gives you a bunch of lemons call Air Comfort Complete! They go above and beyond for all of their customers.

I would give this place ten stars if possible. They spent a lot of time trying to fix my old furnace. When it couldn't be fixed, they installed a new one, and solved several heating problems that I didn't even know I had! Every single person that I dealt with was helpful, friendly, and knowledgeable. I will always call this company for heating matters.

Once again we are greatful to our favorite a/c company for coming to our rescue! Even though they were crazy busy they came out the next morn after two power outages that RMP said melted two contact's on the utility pole outback, Air Comfort Complete came and fixed our a/c as well. The people who answer the phone are so knowledgeable and put your mind at ease. The techs are so patient to answer all dumb questions and tell you what they are doing step by step. Reasonable prices too. The service calls in spring and fall are helpful but being there for us when we need it is what this company has always been about. Good to know we have them to fall back on. Thank God for a reliable company like this.

We are very happy with the service we received from everyone with this business. We will definitely enjoy a warm home this winter because of them!

Seth, was a very knowledgeable and professional technician. Mariam was a very courteous receptionist and scheduled my a/c repair with no issues. A+ Customer Service from Air Comfort Complete. Best in Casper. I would definitely call them again.

In the middle of a major snowstorm with travel being very difficult, had a instance of a furnace which quit working. Technician was able to come out on very short notice and diagnosed a problem as excessive snow on the roof blocking the vent. He was able to diagnose and rectify the situation. He was timely in his answering the emergency call as well as professional in his conduct. Would highly recommend them as the service they provided in this rather emergency weather situation was very good.

West come out and looked at my little dryer and it's going to be better off just going to do one he's very professional very kind and took care of it and let me know how to deal with it thank you very much if I ever have any needs for you again I will call have a blessed day thank you Patty Thompson

Seth was here in less than 10 minutes and had it fixed in under an hour. Thank you sooo much

Tech was very professional and friendly. (Wish I could remember his name.) We had our seasonal check up and service done and the Tech was very good and explained and answered any questions I had. Look forward to early spring to having a quote done for replacing air conditioner.

Wes at Air Comfort Complete was very knowledgeable and so nice, he didn't leave until he knew what was wrong with our air conditioner. The office gals are always so sweet and get everything taken care of.

I had them put AC into my home at the end of June last year and this year, it's not functioning properly. By the end of the day, my house is 90 degrees. I called and spoke with their answering service and later that morning I received a call back. When I got a call back, the lady solely focused on money and telling me over and over that if they came after hours or put me on the urgent list I would be responsible financially but they're completely booked this week and that's my only option or I can make an appointment next week. I expressed I wasn't worried about the money, this is the only week I'm available because I'm working from home right now and my house is like 90 degrees and I'm worried about my pets. She still focused on my financial responsibilities and kept saying I don't know what to tell you. Absolutely horrible and no help at all! Wish we would of used someone else for AC with this experience and for the fact that our system is only a year old and we already have problems.

I called on a weekend; asked to be scheduled into regular hours asap; first they said it would be 3 more days before I could be scheduled in; however- they got me on schedule for that Monday. Tech (Ben) was very courteous, knowledgeable, and efficient; had part on truck and was finished within an hour!! So very pleased and will definitely call again if needed!

Usual seasonal maintenance which is always good to know system if ready for upcoming season. A/C had not been cooling as well as previously and Wes changed our filter from a high filtration to one of lower filtration and A/C works good again. Good spot Wes !!! We had been using a high filtration d/t Covid and now that that is not the threat that it was, we should not have to rely on the high filtration.
Wes was great. Instead of telling me how dumb I was using the high filtration and then wondering why airflow was down, he was very calm and extremely informative and polite. He's an asset to your company.
Steve Christian
5251 Cheney Loop
Casper, WY 82609

After alittle confusion about someone coming out to look at my air conditioner, someone was suspose to come wed , so at 5 I called , they had me scheduled for another day , Seth took my call and was very nice to come out and look at my air conditioning, I knew it wasn't really bad because it was only 5 years old , Seth went way out to help me , very nice person and very informative to me , its people like Seth that makes everyone very comfortable and does his job well , thanks so very much , bty I was without air for 5 days and I was alttle grouchy, he was very understanding

Seth, manager, came to my home and looked at the swamp cooler (evaporative cooler)on top of the house. It is an old one and was not certain how it would do this season. He looked at everything inside and out on the roof and, despite it being old, felt there’s at least another year or two left. We did not test it as it was too cold yet, he’s scheduling me in for early June so he can see exactly how it runs, etc. and what may be in need of replacing or not. Seth was very prompt, kind, professional and was very good at explaining everything to me.

5 *. Very prompt and professional response to an A/C problem on a very hot Saturday evening. Found and diagnosed problem right away - a small snake had tried to slither across both contacts on the condenser coil and fried himself and a controller. Cannot say enough good things about their people or service. Will definitely call them again when needed!!!

My furnace had been acting up and was not efficiently heating two upstairs rooms above my garage. Kasey came to my house to inspect my furnace and was the utmost professional. First and foremost, he was honest about the condition of my furnace (15 years old) and recommended I keep an eye on a couple of parts that were in good condition but are the major components most likely to fail. Secondly, he educated me on other heating components of my household and went through my house to adjust all my vents so more airflow could reach my upstairs rooms. My wife and I noticed an immediate difference in our son's room and do not have to rely on our space heaters any longer! Highly recommend!

Great response. I thought it was one part but it turned out to be the motherboard. The guys drove back and fixed the board that day. They made sure it worked properly and fixed the problem. They took the time to explain everything they were doing. Highly recommended.

I’ve used these guys 3 times. 2 after hours. All great experiences. They are always so professional. They fit you in quick. They are very personable. Prices are fair. All the qualities of a company you want! I couldn’t remember who it was I used previously so I even went as far as calling around to make sure I had the right company.

Extremely professional and personable. They were quick to respond for my needs and had many options and pricing. Would recommend these guys for all furnace, ac and duct work. They also clean ducts out if you have a blockage in the system.

Integrity at its finest. We have shared access to our home for a.c. and furnace install for the last week. These installers were professional and did a great job keeping things clean and stuck to the scheduled time period we were given for completion. This was the best company we have worked with in town and I Will refer all of my friends and family to them first!

Thanks Air comfort and crew from start to Finnish.

Sincerely,

The Bransons

Very timely, professional and up front about costs. My heat went out very early Thanksgiving morning and a tech was here by 4 am to help get us going again. There 24 hour service is well worth it.

Recently installed a mini split in my garage - very happy with the professionalism from the front office to the techs who installed it. They have been out HVAC pros for several years now and will continue to use their services in the future - 10STARS

My air conditioning wasn’t working and they were able to get me in the next day ! Seth came and fixed it quickly and did an incredible job and knew exactly what he was doing ! Awesome prices as well ! Highly recommend !

They were awesome! Came all the way Casper Mountain past Crimson Dawn to fix my furnace! Very, very reasonably priced. Very friendly. Will definitely be calling again when the furnace breaks again lol

The technicians are very polite and professional and very knowledgeable and know what they're doing. I have used them in the past and they do great work I highly recommend them

Cold night, no heat. They got there and did the job in a friendly, courteous and professional fashion. Their service is the best!

Our furnace went out unexpectedly and they fixed the problem quickly. They checked to see if the part that needed replaced was under warranty, even though they did not install our furnace, and helped us save quite a bit of money. Highly recommend

My furnace quit working during the night when it reached 13 degrees and I called Air Comfort Complete around 7:30 that morning. It was very important to me to get the problem fixed quickly and they had the problem fixed by 10:30. I appreciated the quick service on such a vital issue. I would have given them 5 stars except for the high price I had to pay for the service.

They were easy to work with, very professional on the estimate and very knowledgeable about the product they sell. Looking forward to our new HE furnace and working with them in the future!

Scheduled an appointment to have my furnace serviced. The woman on the phone to schedule my time was very pleasant and the employee who came to my house called prior to coming. I felt like he was courteous and didn't treat me like a stupid woman, which I always appreciate. He also told me what he found wrong with my furnace and what should be fixed and what could wait if I wanted. He gave me a price and made sure I wanted him to go ahead and complete the recommended fixes. Overall, I am very pleased with the service and trust what was done. Highly recommended! and I will certainly continue to use them for any future needs.

I live in Douglas, and I understand it's a little out if the way and expect to pay some sort of fee for the drive time. After everything was set up I was hit with a mileage fee of $1.50 per mile both ways. That seems a little excessive to me. So needless to say no work was done here.

I called Air Comfort after waiting two day on an other company and they came out the same day. Their customer service was out standing and their cost is reasonable and worth it I would recommend them to anyone that want good honest service. Thank you Air Comfort Complete.

The company did the air conditioner on my house last summer. They installed a small transformer on the side of the furnace to power the UV light that we bought. I didn't notice that the installers had cut the extra leads off of the transformer rather than safe the wiring up like you're supposed to. This caused the transformer to short out after a few months and catch on fire.

It took over a month of me constantly calling and texting to get the light wired correctly, and working again.

1/5 would not recommend their services to anyone at all.

I was given John's (a tech with Air Comfort) name from a friend this summer when my central air unit went down in the start of the hottest days (of course). I called and left him a message and within 24 hours, he got back in touch with me and came right over to my home. He spotted the problem very quickly (a capacitor I believe) and went a got a new one for me. He installed it, and my cool air was back on just before my home turned into a big sauna! He was very knowledgeable with my type of unit and I was glad he was quick to respond, even when I knew he must have been extremely busy. I would recommend Air Comfort and will be using them again soon for my fireplace!