AIH Alaska Industrial Hardware Inc.
- 193 Bridge Access Rd, Kenai, AK 99611
- Industrial Roofing
- Residential Roofing
- Financing Available
- Free Estimates
- Warranties Offered
About the Business
What people say about “AIH Alaska Industrial Hardware Inc.”?
Customer feedback is overwhelmingly positive regarding the helpfulness and professionalism of the staff, with many highlighting their friendly demeanor and willingness to assist. The store is praised for its extensive selection of hardware and equipment, often having items that are hard to find elsewhere. However, there are notable criticisms regarding the handling of warranty issues, particularly with Cummins generators, where customers reported significant delays and poor communication. While most experiences are positive, these severe complaints about product reliability and customer support in specific situations create a more critical perception overall.
What Users Like The Most
- Always friendly and super helpful, Robin is the nicest sales person I've ever met!
- Helpful staff, had what I needed. Quick, in and out.
- Staff at this store are super helpful and friendly.
- Everytime I have been there the staff has been helpful and respectful and professional.
- Just an amazing business with amazing people.
What Users Like The Least
- AVOID ANY CUMMINS GENERATORS FROM THEM. It’s not worth the headache, go to Honda.
- It took 3 months, simply because AIH forgot to ship the generator.
- There's zero willingness to actually do anything with their group.
- This company is going to mandate covid-19 vaccinations for their employees. This is unacceptable.
Recommended Reviews
Always friendly and super helpful,Robin is the nicest sales person I've ever met! She's always greeting you with a great smile and willingness to find what you came in for.... They always seem to have what I need!!!
Helpful staff, had what I needed. Quick, in and out. If you’re looking for something hardware related during your trip to the Kenai Peninsula, this place probably has it.
AVOID ANY CUMMINS GENERATORS FROM THEM. It’s not worth the headache, go to Honda. I’ve been through three generators, one 4500, two 3500’s. The 4500 I attempted to go through Cummins and have the warranty work done. It took 3 months, simply because AIH forgot to ship the generator. For three months, and through the process of trying to find the generator the employee told me to google it. There’s zero willingness to actually do anything with their group, and the quickest way to shrug you off will be taken. And after 3 months of waiting the generator( runs exactly the same, and dies randomly. They had to outright replace the 3500 because the first was DOA. Do not get generators through these guys, there’s many other places that can actually offer customer service for the product they provide.
137 locals recently requested a quote
- 193 Bridge Access Rd, Kenai, AK 99611
- Industrial Roofing
- Residential Roofing
- Financing Available
- Free Estimates
- Warranties Offered
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