Ace Home Center Willimantic

I stopped in today, while inside the skies unleashed, it was crazy! Unfortunately, I bought some bags of concrete and I had to drive around to have them loaded. The poor young man was a drowned rat but as pleasant and helpful as could be! He even apologized for the rain! Love hometown local stores! From the manager on down these folks are the best!!

This is a very large and nice hardware store. Not as large as the giant stores like Lowe’s or Home Depot, but bigger and nicer than the average family owned hardware store, which sometimes have dusty, old products on the shelf.

I went in to get some replacement parts for my Stihl chainsaw. Jacob waited on me. He was very professional, knowledgable and helpful. My old Farm Boss is back in business. Thankyou Jacob!

Everyone is so nice and really helpful at this location. They'll even change out inner tube tires for your garden cart, saving you a lot of time and swearing.

Very clean, well stocked, diversified hardware+ inventory, above average help available from employees. Best of all they have an amazing rental shop with everything from drill bits to backhoes available to rent for reasonable rates!

This was my neighborhood hardware store growing up and they were great. Key word in that last sentence is were. Just picked up two chains from Sharpening, they are burnt and have huge hanging burrs to the point I will have to go over them all by hand and should have just sharpened them my self. They requested a phone number at drop off but never called to say they were done. The place has been on the decline for the past decade.

Great customer service and great inventory for a small hardware store,they also have a equipment rental center well equiped they are also a stille chainsaw dealer and a good assortment of power equipment, they have lumber and a full paint departement

Such a great place for all homeownership, I have been here several times and they have many of the items that you'd may not expect from a smaller home/Hardware store chain.

I was in this time to rent a walk behind Brush cutter. I rented it for 4 hour's, and the machine did a really great job. I was able to clear out about 1/4 acre in the 4 hour's that I had rented it for. I went through 2.5 tanks of ⛽ gasoline. Definitely gave this thing a workout, and put it through its paces! So if you're looking for a machine rental, I would recommend this location for all your needs. The staff is always eager to assist you, and they seem to knowledgeable in what they're selling.

I would definitely go back here again, they seem to have many things you might not expect from a Hardware store.

Great Job, Guy's. Keep up the good work

I don't need to shop here often but when I do I always feel like part of a family.. They always have what I'm looking for, always kind and more willing to jump over the moon to get you what you're looking for... They know their store and don't drag you through it to find something... They honestly care about you when you come through the door... Thank you...

They had my weed wacker for 5 weeks and didn’t touch it. The guy said it should be about 5 weeks, when I called they said that they were busy and haven’t looked at it yet. I asked if it needed parts how much longer, and the lady that had no clue how to run her department couldn’t give me an answer. When I picked it up 40 days later, two mechanics and one incompetent “boss” were standing around.

This hardware store always has just what I need from parts for the tractor to electrical switches and gardening supplies. Their friendly staff is quick to help and search for items. They also have an extensive amount of equipment to rent for big projects and events.

Always a pleasant shopping time. Everyone is very helpful and knows the answers to the questions you have. If not they find someone or look it up. Thank you.

My favorite hardware store. Been going there for 30 years. Helpful and knowledgeable staff. Always have what I need. Authorized Stihl dealer.

I'm always needing some sort of unusual vacuum bag. If they don't have it in stock, they order it and it comes in pretty fast.

I had repair done to my snowblower there. I used it one time and it broke again. After just having paid around $350. for the repair, I called them immediately to let them know the repair failed. They refused to take it back without having to pay for a whole new repair. Needless to say I was very unhappy that I just threw away all that money and still have a broken machine. I did business there for years but will no longer give them my business.

The worst must unreliable management ever. On June 23, 2019 dropped off two window screens for repairs and 6 more to be made. The manager Joe, indicated that will be ready in 10 days, because he had to train a new person. After weeks of excuses, on July 18, we recovered our screens and took them to the professionals in Vernon, that got them done within four days.

Horrible I have been renting there for over two yrs on a constant basis and this morning the manager and cashier went out if their way to embarrass me just bc I forgot my wallet to the point the manager even got a customer involved u will never use this place again and I will be sure to tell all my friends and associates that use them regularly to stop and go else where

Always good customer service here. Outstanding selection of parts for lawnmowers and chain saws, too. This is my "go to" for local hardware.

Excellent customer service. Even the young lady at the register Bethany. I had bought paint and she notice that I didn't have paint stirrers. She had them right underneath the register witch was very convenient I didn't have to get out of line. A+.