Ace Hardware & Garden Center - Columbus, NE

Love this Ace location. Helpful staff and pretty much anything I need for most projects around the house or garden.

I was treated disrespectfully when addressing the missing discharge plug on the lawn mower I purchased. I was laughed at and told I didn't know what I was looking for. The third trip to the store, a very kind employee helped find the part in the store and sent me on my way with the plug in hand. The mower and the salesman were great. So, customer service is hit and miss.

I brought my Stihl trimmer in to be serviced. The trimmer was idling and than shutting off. I brought it in to be worked on, they replaced the carburetor without asking if they should. They charged me $200 to replace it… so I’m mad about that because the machine is not much more than that to buy new.

So I get it home the next week after they fixed the carburetor and the throttle doesn’t work, like they didn’t install it correctly after taking the machine apart. So I took it back to them and after 2 weeks of having it they fixed it without a charge but I had it happen again to me last week. I took it apart myself to fix it because I can’t wait two weeks to have it fixed. It was a simple 5 min job.

All in all I won’t be returning to ace hardware in Columbus for my stihl needs after this. You will have better help elsewhere.

I've only lived in the Columbus area for a year (will be here for a while) and have heard great things about this Ace. However, my feelings about returning are mixed. I brought blades in to get sharpened thinking my angle grinder was in tough shape. The gentleman that helped me fixed my angle grinder in less than 30 seconds and for no charge of which I am grateful. The gentleman that took my mower blades, however, was not very customer-friendly and told me to come back in the morning. Granted I know my blades (6 blades) are not a huge priority and there are other things in the "shop", but a quick 10 minutes at best and it's done. Then, I came to pick up an online order (96 gallon trash can) and called to have curbside pickup. The lady that answered said I'm not doing that and you'll have to come in to grab it--it's in the front. Not a great feeling leaving the store. Hoping if I do return, that my next experience is better.

We recently had Ace repair our mower. I've had a few issues with it and was considering just purchasing a new one, so I wasn't going to put much $$$ into repairs. We were told $30 to $40 would cover it and it would only take a few days. Well, a month later it's fixed and we were hit with $125 repair charge. There were no additional repairs done. They claimed it just took them longer and the additional is labor costs. Extremely disappointed in their deception and will not go there again.

Ace has everything you would expect to find in a hardware store plus outstanding, personal one on one customer service always with a smile. On top of that they have a great unique gift department with things you can't find anywhere else in Columbus. I've lived in many different cities in the US and there is always an Ace Hardware store with the same friendly people and unique as well as traditional merchandise in each and every place I've lived.

They always send rewards cards in the mail for $5 off for your birthday or money off next purchase for earned rewards but they never accept them. Everytime I try to use one it's not valid on that item can't use on anything but a few items in store that you don't want anyway. At least at Menards you get 11% off of everything on sale or not.

Wonderful service! Kind and courteous to those who can't/won't mask. They will be getting all my business from now on.

Friendly and helpful staff. Has alot of older, "can't find items" in hardware. Kinda pricey.... but, that's your typical ACE....and "is the place"...as you know.

Great service and had the parts I needed. Big box store in town is not as convient as our local Ace Hardware.

Ace is my favorite hardware store in town because it's so organized they have very friendly & helpful clerks. Most of all not only do they carry all the usual hardware store stuff but they have unusual items that the other stores don't have oh and they carry great plants in the spring

If you can't find what you are looking for go to ACE HARDWARE 99.9 percent you will find it here! I'm a satisfied customer.

One of the best places to shop in Columbus! Staff in the aisles help, checkers are always nice. Great store!

My local Ace hardware has everything I need. I never encounter a time where the shelves are unorganized or out of stock. They do a great job on customer service ALWAYS!

Found easily what I was shopping for as store clerk sent me straight to it. Checkout was starting to back up so Checker opened up another register to speed process. Good shopping experience.