911 Restoration of Central Arkansas

911 Restoration was very responsive, easy to work with, and professional. Our technician, Jay Harris, was very knowledgeable and explained every possible scenario we were looking at in depth and put our minds at ease. I highly recommend their services

I HIGHLY recommend 911 Restoration! Due to a random plumbing issue, majority of my home experienced severe water damage. Tim responded promptly! He walked me through the extent of the damage, a plan for mitigation, restoration, and repair. During the mitigation and restoration process, Jay communicated with the DAILY and answered all of my questions. The entire team was always professional

I had an unexpected water and mold issue and reached out to 911 Restoration on a Sunday afternoon. I was incredibly impressed with how quickly they responded — Zack arrived that same evening and immediately got to work. His professionalism and calm demeanor were reassuring during a very stressful time.

Throughout the entire process, the team was fantastic. Chad, the owner, even took the time to personally call and check on me, which meant a lot. Tim was my main point of contact on the phone, he clearly explained the drying reports and kept me updated on each step. He also came out to take moisture readings, along with Jerry, Jay, Zack, and Adam, who all played a role in ensuring the drying process was thorough and complete.

Every team member I interacted with was courteous, knowledgeable, and professional. They kept me informed, showed up when they said they would, and made sure everything was handled properly from start to finish.

I’m very grateful for their quick response, excellent communication, and high level of service. I highly recommend 911 Restoration if you're facing water damage or mold issues, they truly went above and beyond.

Very Respectfully,

Darryl Dean

We had a wonderful experience with 911 Restoration! They came in to mitigate our water damage from a water leak and were so great to work with. The water mitigation process can be overwhelming and they were incredibly professional, respectful, kind, knowledgeable and trustworthy! Highly recommend!

911 Restoration remediated mold at our 117+ year old home. From a tight crawlspace to the attic door they literally cleaned from the ground up. Their pricing was fair and there were no surprise additional costs along the way. Tim and his team communicated well and were diligent in getting the job done in a thorough, efficient manner!

Our office building sustained significant water damage while we were closed for the weekend. We contacted 911 Restoration and they were on the scene in less than 15 minutes. Within an hour, a whole team of specialists were in the building quickly taking care of the issue. Many things impressed us about this crew but the one thing that stood out the most was their professionalism. We were able to remain open while their team completely gutted a kitchen and went about deconstructing parts of the building. They made such little noise I had no idea they had done any of that until the end of the day when I peeked in to see their progress. This crew worked steadily. There were no breaks. They didn't yell across the room at each other. They kept the space exceptionally clean and organized. They were really impressive. Jay particularly stood out as an exceptional team member. He came to the office everyday to check on the drying process. He was there on weekends and even on a holiday. Zacarias was great. Tim, Josh, Adam, and the whole crew are to be commended for an outstanding job. Their timeline of drying completion was spot on. We were kept informed everyday about the process. Enough great things cannot be said of this team.

We bought our very first home in May and were so excited and happy to finally achieve such a milestone. Our house has good bones and we had it carefully inspected to assure we made a good decision. That being said, when our dishwasher broke, flooding our entire kitchen in a matter of hours we were completely shocked and were panicking!!

911 Restoration is aptly named. They responded immediately to our distress and wasted no time tearing up our sopping wet vinyl and putting drying equipment in. They came out and did moisture readings daily to ensure that everything was drying properly. And moved the equipment around as needed.

Tim has been incredibly kind to us and respectful of our space when at our home. He communicates clearly with us each step of the way. Everyone I’ve talked to from the company have been professional and knowledgeable.

I can’t recommend 911 restoration enough, especially to first time home owners because we wouldn’t have had any idea what to do in this situation, especially after years of renting where something would break or flood, and maintenance would come in with quick “band-aid” solutions. Thank you all for the care you bring into your work, it means a lot to those you help.

They were quick to respond to my demand for a check and send someone in less than 24hrs to perform an inspection. Thimoty was professional, knowledgeable, and friendly. He explained the process clearly and completed the job efficiently. False alert! My home now feels clean and safe. I highly recommend them.

I highly recommend this company. They were very professional. I'd checked with other companies, only 911 had the safety protocol in place to protect me from mold spores. The reconstruction team restored my home beautifully. Fast, effecient, and competitive proving. That you!!

Excellent work with great attention to detail! Everything was finished quickly and exceeded our expectations! Very respectful and efficient employees too. I highly recommend 911 Restoration!

Used them to do two jobs so far. Very pleased with the results. The workers and Owner were very respectful to my family and our privacy. Also, the end result and build back was top notch. If I need more remodeling or remediation help I would use them again.

Fast response to clean up water and dealt with owner Chad who assisted to ensure the insurance company was fair. Happy with the build back process and work within my budget.

Unfortunately, we had a water loss at our home. We contacted 911 Restoration and immediately received a call back with a time that the emergency crew would arrive at our home. They were timely, efficient, professional and excellent communicators. I was extremely pleased with their knowledge and work product. THANK YOU 911 Restoration!

Excellent company. Hands down the way to go when you have a water problem. Tim Reed was so knowledgeable and patient with me as I was so nervous about the damage we sustained from a hot water heater go bad . These people know the industry and I will always recommend them . Fast and efficient

I had a little mold on the drywall next to the bottom of my front door. They partitioned off the foyer with plastic, removed the trim, drywall and insulation. They found that some hot, humid air was getting into the wall and creating condensation because we keep it very cool in the house. They ran the dehumidifiers for 3 days until everything was completely dry. Very professional the whole time—no complaints up to this point. The bill for this (which is the simplest mitigation project they’ve probably ever encountered) was $2400! That was just for the mitigation. For the repair… to caulk the narrow space, replace the insulation, drywall and trim, they quoted me over $3000! I’m having it done by a handyman for $250. Their work was great, but you will pay a huge price for it.

911 Restoration was a God send! Christmas Eve 22 three pipes burst in my house, one call to them and in a few hours they had someone out to see what would be needed to get my house dry and mold free. THE NEXT DAY they arrived with tons of fans and started on demo! These guys were amazing! They walked me through each part of the process and had no problems answering any questions I had ( sorry for asking what every part of your equipment was, but thanks for explaining ). They even helped me with my insurance company! Best group of guys you could ask for! When I wanted to blow things out of proportion they fully explained why what I was asking for was not necessary (and I'll admit crazy) and would be a waist of my money. They did everything from the water mitigation to reconstruction. 10/10 I would use them or recommend them to anyone in a heart beat!

Good professional service
They also came in under budget!!!
Tim,Zach,Jay and AJ were all here to work. Plus they answered all my Dumb questions.
I would recommend them highly. 5 (stars)

This company is fabulous. Quick response and action. All personnel are wonderful but since I saw Zack daily I must say he was delightful. Always pleasant and ready to explain any questions. He could've been more helpful and reassuring in this crisis. Very upbeat and timely for arrivals. Would use them again if necessary but hopefully won't have to. Great company!

911 Restoration did a great job diagnosing and removing all damaged areas after a pipe burst and caused water damage. Team was professional and they had a very quick response.

911 Restoration provided a great service for the disaster that happened at my son house.
He had an unknown rat problem in his attic. The rats chewed through the water lines causing leaks threw out the attic. Tim came out and explained the whole cleanup process, the next day the work began. The clean up process can seem overwhelmed at times, however Tim and Chad made sure we understood everything going on. I would recommend using 911 Restoration they are a great company to work with.

A friend referred me to 911 Restoration of Central Arkansas following Hurricane Ian in Naples FL. 911 Restoration had some crews in the Naples area helping with clean-up following the storm. I was blown away by their rapid response to come and survey the work needed and arranging for a crew to come in and start work within a day of my contacting them. Their personnel were helpful, kind and a real pleasure to have on site getting the water damaged floors removed. I cannot say enough good things about this company and their work ethics. In today's environment, this company really stands out above all others with their can do approach. I would hire them again in a heart beat. Thank you very much 911 Restoration!

Clean up damage of furnishings after my house getting around 122 rounds of tear gas and 2 flash bombs through it. They have been wonderful and very helpful

We could not be more impressed with 911 Restoration of Central Arkansas. They made one of the most stressful things a family can go through as smooth as they possibly could.

Mr. Reed and his crew arrived at our house as quickly as they could, assessed our situation, and explained everything that needed to be done in very clear terms before they began any work. This isn't the first time our home has been needed repairs, but this is the first time that we felt like we were being shown full transparency from the start. That transparency didn't stop there.

As plumbers and HVAC companies ran us around and charged fees to tell us the problem wasn't under their area of expertise Mr. Reed was looking at the problem with us each day trying to figure it out. He was able to use his contacts to figure out what was likely going on. This provided us with the knowledge we needed to convince the next contractor that came out what was happening. After being dismissed twice before that knowledge was invaluable to our family.

911 Restoration of Central Arkansas was also an incredible help when it came to communicating with the insurance company. Talking back and forth with an adjuster is never fun. The thoroughness that Mr. Reed applied to this job made it so that every conversation with the insurance adjuster was as painless as possible. They always had all of the information they needed so that we never felt like we were having to fill in the blanks or act as a mediator to get things done.

We will absolutely use 911 Restoration of Central Arkansas again if we ever need their services.

Chad and his crew took advantage of my lack of knowledge and me being a female by myself. They neglected to tell me of a major support system problem under my house which was so evident if you even crawled under there for a second. That didn’t stop them from taking my family’s money and slapping plastic on top an existing problem under the house. It was a waste of at least $8,000. It had to all be ripped up. They left a hole in my subfloor for months and I had to have my brother call them to make them patch it back up. They cut the hole out by the way. No one else. Chad specifically didn’t care and did nothing to make sure things were done right.

I was in a crisis and was given the wrong number BUT the staff personnel was so professional and compassionate & although it was a mix up the gentleman who answered truly treated me with upmost CARE and directed me to the correct company !! Thanks so MUCH!! MORE people like you are NEEDED in our hostile impatient world TGIF I wish you the best SUCCESS!!

We had an addition put onto our house. Chad was great throughout the entire process. He was very patient with our ever changing ideas for the space. Todd does quality work and everyone on Chad’s team is very thorough. They even found some hidden termite damage and made all the necessary repairs. We didn’t know we were living in an unsafe home. Thanks to 911 restoration our family is safe and enjoying the extra square footage from the addition.

I would not recommend calling this business or using this business at all terrible experience.They did dry my house out and tear my cabinets out and put all my stuff in a storage pod. They were not going to replace the rotten floors they were just going to tile and carpet over them and leave the mold and mildew up under the house. So I chose not to go with them for the build back, at which point they were going to return the pod which had their lock on the door I called them to come and remove their lock so that I could get my possessions out of the pod. Which they did and only gave me 1 hour to remove all of my things from the pod and figure out where to put them because all of the floors in my house had to be ripped out.

I had a pipe burst in the ceiling and it quickly collapsed since it happened at night and they quickly came the next morning after I called. It took awhile for the whole process of cleaning up and restoring (a whole summer) but once they were done, the ceiling looks brand new ! However, some stains were left on my carpet and walls from the paints and repairing, and my biggest issue was how I cannot use my ceiling fan anymore because they didn’t fix it to the ceiling after I asked them multiple times if they can do it. It’s just very unstable now. I can live with the conditions, but their service wasn’t perfect.

I experienced Covid-19 in January and was looking for a company that could clean & sanitize my home. 911-Restoration provided this service & I am forever grateful for making this choice. I highly recommend this company and all the services they provide.
Thank You 911 Restoration!!

911 Restoration was quick to respond and able to assess the water damage to my home quickly. They set to work immediately and we're very thorough in monitoring the progress of my house drying out, which I might add, took days. Tim was exceptionally helpful in taking control of all the many details of moisture levels, packing and moving furniture. His crew was top-notch. Because of their professionalism and knowledgeable expertise, I was able to relax in a highly difficult situation. I would confidently recommend their services.

Chad and the people at 911 Restoration are great. Unfortunately we’ve had a couple of water leaks and need help quickly. Both times 911was here as a soon as possible to evaluate the situation and determine what needed to be done. They took care of us as quickly as possible and got the repairs and build back done quickly too. They kept us updated every step of the way and answered all of our questions and concerns. We hope we never have this type of problem again, but if it happens, 911 Restoration is our first call!!

No other restoration company I would consider! Working with Todd and Timothy was a cakewalk. Our open and easy communication was comforting after treading through the nightmare of dealing with a plumber that had me replace a perfectly good hot water tank, walking me through my homeowner’s insurance notes and actually noticing that mold started to grown in my pantry and closet! We had to then replace flooring in my foyer, living and dining room. I didn’t have to worry a bit! They did the hard part of communicating with my insurance company and voilà, it was all taken care of. The workers were respectful and trust worthy.They made sure to clean as they went and I had no reservations of them entering my home unaccompanied. Out side of the noted damage/repairs I wanted some cosmetics done. Todd came out and wrote up a quote and the work was completed in no time. I can’t say enough about how respectful and caring the entire crew was. I pray I never have to call on them again lol, but I would definitely recommend them to anyone in need of an amazing restoration company!

I spoke with Tim who was very professional and informative. His crew came in and sanitized and cleaned my home due to Covid-19 being introduced to my home. They wiped down and sprayed as well as performed an electrostatic spray treatment to the house. The price was decent for a 2 man crew and the whole process took about 2 hours, it was well worth it knowing my family will be safe! Thanks again!!!! Benjamin Willis III

Tim was so professional, he explained every step of the process. Made sure to not track my beautiful wood floor. He checked in every day and when I had to leave early for work, he let me know when he was entering my home. He was on time and answer any questions I may had. I will definitely recommend this company. Even the billing lady was very kind. Thanks 911 for coming to my rescue.

911 Restoration did a wonderful job! They responded very quickly to my water damage issue and did an excellent job with the cleanup. They were always available with any questions and prepared all the paperwork for my insurance company. Five stars!

The inspector did a great job! He was very thorough, nice and offered great insight to mold issues. He also responded quickly to request.

Professional work , communicated with me throughout the entire process and charged me a fair price. I couldn't be happier with my experience and I will definitely be using them again!

Excellent job and professional work. They worked with the insurance people directly while keeping me in the loop. I am really happy with their quality of work, professionalism and responsiveness

We had some water damage from a wash machine that leaked. 911 Restoration came and pulled up carpet, took base boards off and dried up the floor and walls in 3 rooms. When all dry, they replaced drywall, baseboards and carpet and painted walls and baseboards. They did a great job and even found another problem in our dryer duct that could have could have been really bad if not found. They fixed and replaced all of that too. I couldn’t be happier with their service. Everyone that was involved (Chad, Les, Matt and their crews) in the dry out or reconstruction, was great. They always informed me of when they were coming and what they were doing. They answered all of my questions along the way and were as nice as can be. I highly recommend their services.

We recently had some extensive water damage to our office building due to a refrigerator water line bursting. 911 Restoration was at our office within minutes after our call. They worked quickly removing the water, baseboards, flooring and drying the floors and walls. We also had them do the restoration which included installing flooring, painting, and trim work. After this was completed, they put everything back into place and gave the office a very thorough cleaning. Chad, Becca, and their crew did an exceptional job in a timely manner and we highly recommend their services.

911 Restoration was able to show up at my place very quickly to help with some water damage we were experiencing. Great customer service, transparency, and will gladly accommodate to your schedule. Highly recommend!

Very reasonable estimate! Came out quickly and got to work ASAP! Such a friendly company and very professional!! I highly recommend! And will definitely use again if the occasion arises!

I highly recommend using 911 Restoration of Central Arkansas. Their staff is very courteous and professional. Very responsive as well. They know what they are doing for sure!!!!

Very friendly staff, extremely responsive. Resolved issues checking on us daily and keeping us up to date with progress. Would highly recommend to others.

We work with 911 Restoration on countertop projects. They are always friendly and professional. Great Company to do business with!

My dishwasher leaked for some time before I found the leak. My insurance company has a popular named company come into to dry out my kitchen. It was not done thoroughly. 911 Restoration cane in and made sure all was dry and then the restored my kitchen. Not only that, they did a complete remodel for me. It’s beautiful! The cabinetry is so gorgeous! I love it. I highly recommend this company.

911 is amazing! The fact that they have a 24/7 emergency line has given me peace of mind in the fact that i am able get help when needed. They are fast and work hard!

911 Restoration of Central Arkansas is a great company with great people. Becca has educated us so much on how often emergencies happen and people are unprepared. We’ve got their number save on our fridge for when we have a fire or water emergency! Everyone should do the same.

We are having our air ducts cleaned and so far we have had an amazing experience! Becca White is very knowledgeable and professional.

If you have ever had any kind of property damage you already know how stressful it can be trying to get everything taken care of while maintaining some form of normalcy in your daily activities. Chad and his crew were great to work with throughout this process. They quickly responded to the initial call and started the documentation and dry out process for our water damage. They were very familiar with the documentation needed for the insurance companies and had top notch equipment and software to ensure that everything was dried out and handled appropriately. The damage was quite extensive and required the replacement of carpet, hardwood, and tile in several rooms. We also had to paint the baseboards and a few walls in the affected rooms. Chad communicated throughout the process and handled everything seamlessly. He addressed any concerns immediately and ensured that quality work was done. He was also very conscious of our young children and ensured that everything was as safe as possible during the demolition process. They even worked late nights and weekends to ensure that we never went a night without a place to stay and that the build back could be completed timely. I wouldn’t hesitate to use 911 Restoration.

911 Restoration are total pros who have been helpful, responsive, informative, and prompt. They have returned every phone call and message, showed up exactly when they said they would every time, and overall done a fantastic job. Every person I have dealt with is friendly and helpful and they have helped to educate me along the way about the process. They have also been super helpful in dealing with my homeowners' insurance and helping me to make sense of that process. Chad Haynes and team have taken SO much of the stress of the situation we found ourselves in off our shoulders. I HIGHLY RECOMMEND 911 Restoration!!

Chad, Becca, and the whole crew went above and beyond to help me with my house after it flooded. The quality and craftsmanship of their work was above par. Even went through the trouble of making sure that every nook and cranny was checked for damage and replaced what needed to be replaced in a very timely manner. If you’re looking for great people with amazing skills, then 911 Restoration is where you need to go. I always felt like I was their main concern when it came to fixing my home. Thank you guys for all your work!

911Restoration has great customer service and they have great response time especially in an emergency!! They are definitely the ones to call in the case of floods, mold, or water damage.

Whatever the disaster, 911 Restoration handles it. Professional with experienced staff that are personable and committed to getting you back to your life. Consider the best when your world gets turned upside down. 911 will make "right"

I am a return customer and a really happy one. Chad and his crew are amazing. Not only are they highly skilled and professional, they are also extremely personable. When I called due to water damage caused by a faulty dishwasher, their response was immediate. Water damaged my kitchen causing all flooring to need replacement. I am so happy with the quality of work performed by this company!! I would rate them “10 stars”!

No one really ever wants to use a restoration service. However, when you need one, you need a good one. A hot water heater went out in one of my apartments and water filled the apartment and the adjoining apartment. The job was too big for me and my ShopVac. I called 911 Restoration and they took care of the rest. I was so glad I called the professionals. Properly drying out your property from water damage is way more complicated than I knew. If it wasn't taken care of properly, I could have had problems with mold and damage to the walls and cabinets.
If I ever experience something like this again, I'm calling 911 Restoration.