1st Choice Home Improvements - Greensburg, PA

Initial consultation in Fall 2020 was with Kevin, that was a positive professional experience. Unfortunately it went downhill from there. Job was to demo existing roof, install new roof with open valleys (Kevin agreed at initial consultation and First Choice was reminded several times by text message and email) and repair/seal box gutters. The crew that he scheduled did not speak English and there wasn’t a translator present for the first 2 days. There was a miscommunication between Kevin and his foreman and they did not install open valleys as requested. I looked up a few phrases in Spanish to ask them to send me photos of the open roof, which they did. The crew was really nice, hard working but likely over-scheduled so in a hurry, unfortunately they were in such a hurry that they had our roof open through a rainstorm which left water in a few light fixtures on the second floor. Luckily our house does not yet have insulation in the attic or everything would have been soaked. I called to complain about this and the lack of open valleys and Kevin was very apologetic. We reached an agreement to lower the price, which I thought was fair and that was hopefully the end of it. Fast forward several months to this winter (Jan/Feb2021) and our "repaired and sealed" box gutters are still leaking between the house and the gutter, we had ice pouring out of a few of the repaired areas so they do not appear to be sealed (or if they are sealed, not draining towards the downspout), some interior damage to plaster walls/ceiling, exterior photo attached for reference. I contacted their office with photos and sent a photo to Kevin (no reply) to ask them to actually fix the gutters, and they sent Pedro to take a look, with no notice of the visit, I literally looked out a window and noticed a guy on a ladder. Now that the weather is nicer, we have not heard back from First Choice, but that's likely better because I have very little confidence in them being able to repair as advertised. The guys were nice, I hate to leave a bad review but the whole project was poorly managed, rushed, and communication was lacking.

Had this company do lots of work at my house . Had new siding and gutters installed . Had a new deck put on and just recently had my kitchen and 2 bathrooms redone. Looks like a brand new house couldn't be any happier and Kevin is great to work with. Thanks guys

Great experience all around. Workers showed up on time and worked very fast. We knew getting a new roof there was some bad wood but the wood replaced was already covered and they didn't try to replace all the wood to charge me more. I will recommend them in the future

This company came highly recommended by a member of my community so I called early on a Monday. A very nice lady answered the phone and took my information and told me that one of three gentleman would return my call in 24 to 48 hours. After 48 hours passed and no call, I sent a Facebook message to verify that they had the correct information. No reply that way or return phone call. The member of the community who recommended this company and I started messaging via Facebook. He again highly recommended them and thought it odd that they hadn’t called me back; saying they usually call back the same day. He also said that they guarantee and warranty their work. I called again the following Monday and spoke with the same nice lady who thanked me for letting her know that I had not heard from anyone, and told me that she would hand the manager (?) my information when he came in. I received a call Wednesday. The gentleman was trying to determine when he could get here (if not Thursday it would be Friday) and was supposed to call me back one way or the other however he never did and didn’t even show up Friday. I moved on and have a couple of other estimates for the work I want done.

Very disappointed since they were highly recommended and have five star reviews.

everything was done very neatly and in a timely fashion. I would definitely recommend them to anyone and hire them for my next project.

This review is late, but we wanted to send it. Earlier this year we worked with Kevin on contracting for a complete new siding job. The materials came in when construction was shut down in March for the pandemic. Kevin was great in keeping us informed during the shutdown. As soon as construction was allowed to open, Kevin sent a great crew to our home and in two days they completed the work. There was only one delay beyond that - the gutter for the front porch had inadvertently not been ordered. Once it was ordered and arrived, a crew came out to install

We're very pleased with the quality of the siding and new gutters and the crew that installed was awesome! We highly recommend 1st Choice Home Improvements for siding jobs! Thank you Kevin and thank the crew that installed in early May for us!

Everyone was friendly and professional. They replaced my roof with great work at a great price and at a timely manner. I plan to contact them for further jobs needed for my home!

First Choice should be Last Resort. Poor workmanship, no attention to detail, did not comply with contract, still cleaning up nails, debris etc. Took large deposit went to Florida; months passed before I went on their "schedule". No return call when I discovered problems. Driveway spot light still not working. If I could rate them lower than one star I would. Look elsewhere...

This is the second job I’ve had 1st Choice do for me. I had a roof put on several years ago and was so pleased with the results, I called them for my soffit and fascia. Kevin is so helpful and easy to work with and the crew cleaned the area, walked me through when they finished and again, I’m quite pleased with the work.

What a fantastic job renovating the exterior of my home! Siding, gutters, soffit and fascia, windows and roof were all done. I was informed what work was to be done on specific days and work completed as promised and exactly as quoted. I highly recommend 1st Choice Home Improvements!

Without a doubt the most professional and knowledgeable people in the business. On top of that, they are very courteous. They left my job site very clean. The job was completed perfectly.

When you find a good contractor hold on to them for dear life. I must have worked with 10 contractors before working with first choice. Not only was the service swift but it was very professional. Kevin at this company did what he was going to do. I would definitely work with them again.