White Rock Truss & Components
- 21437 Wilderness Rd, Rose Hill, VA 24281
- 24/7 Emergency Repairs
- Financing Available
- Licensed & Insured
- Locally Owned & Operated
- Asphalt Shingle Roof
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About the Business
What people say about “White Rock Truss & Components”?
Customer feedback is largely critical, highlighting significant issues with product quality and delivery service. Many reviewers expressed frustration over receiving incorrect items and poor-quality lumber, with severe complaints about defects in the trusses. Although some customers noted quick response times for quotes and emails, these positives are overshadowed by the concerns regarding multiple delivery attempts and product reliability. Consequently, the overall impression suggests that improvements are needed in both the quality of materials and the efficiency of the delivery process.
What customers highlight
- Quick response time on the quote and quick responding to emails.
- Fast to unload, though access can be tight.
What customers mention as negative
Not mentioned in available reviews.
Recommended Reviews
The only good part of the whole experience was the response time on the quote and quick responding to emails. Ever since changing ownership and management it’s gone so far downhill. It took three tries to get floor trusses the right length even with blueprints, and even the third try they had five that were a few inches short but I just made them work to keep from dealing with them. They had to make three trips to deliver because they forgot a couple the first time, missed a few on the quote the second and brought an extra the third time. Business won’t last long wasting time and money like they did with mine. Lots of inconsistency in the measurements also. Front desk was great to deal with, but simple math and measurements was a struggle to say the least
Quick and fast to unload, just very tight to get into with 53 flatbed and when wet can be kinda treacherous
Very poor quality and I mean very poor quality lumber used to make our trusses for our cabin.. Not worth what we paid for them. They did fix the one that was riddled with bug holes. Many of the trusses have rotted out knots. Some have busted or cracked places and a lot of them have black stuff on them which I hope isint black mold. If you are after a quality product don't buy here.
137 locals recently requested a quote