Timberland Ford

My family has bought multiple vehicles from Timberland Ford. Great place to buy!! Go see Dekota, he gos above and beyond.

Worst parts department ever. Gave the guy parts number I found, CV boot kits for an F150 Tremor. I asked he confirm they are right. He took the last 8 digits of my VIN and completed the order. I got them a few days later and they were not the correct parts. When I called he immediately said it’s my fault and he’s not taking them back. I need my truck fixed ASAP and was more concerned figuring out why they were wrong and getting the right parts. He said I’m not playing your games and hung up on me. I called back and asked for a manager since I obviously wasn’t getting anywhere with this guy. Got the manager’s voicemail and left a message about what happened. No one has called me back. This place is very unprofessional and ripped me off. How can you refuse to return parts?

These are honest people! I despise buying vehicles! I'd rather have my teeth pulled with pliers. I recently bought a truck from Lee Roy Driver and I can say, it was a very smooth experience. Everyone I met was great to work with. They didn't try to sell me a bunch of crap I didn't want or need to gain back-end profit. They were very honest and upfront about everything. They won't budge much, if any, on price. However, the price was right from the start, in comparison to other dealerships. They came out of the gate with the lowest they could accept and I respect that. After the deal was done Leeroy handed me about $400 worth of additional accessories for the truck. He didn't have to do that! Thanks Lee Roy, Mark, and Brett for the great experience. It may be 8 or 9 years, but when I get ready to buy another one, I'll come see you.

Bought a vehicle in cash. 6 months later had issues with transmission. Transmission was supposed to be under warranty got the runaround from Tim the service department manager. Who is an absolute idiot and shouldn't be doing the job. The service department tried to flush and fill my transmission with Lucas instead of putting a torque converter in it like was originally told I needed. Had to turn around and take my truck back to them a second time for them to put a torque converter in it. Was told my truck was fine and good to go the day before hurricane Helene. Picked it up drove it 500 mi only to find out that I'm pretty sure they purposely drained all the oil out of my truck. There were no signs of an oil leak and I had done the oil change a few weeks before the issue had come up. So miraculously six and a half quarts of oil disappeared out of my truck during a transmission service. They said and I quote oh "They didn't do that and that's not our problem. That I should bring it back up for them to look at it again." Even though now it's a paperweight in my front yard because of what they did. Do not do business with or take your vehicles to this place. I'm pretty sure it's not the owners fault as he was fairly helpful with trying to get my transmission issue resolved as it was under warranty. But I don't think he has control of his service department and I 100% from the bottom of my heart believe that what happened was done on purpose to my truck.

Don't schedule online!
I'm giving a 3 right now. It says schedule service online, so I did that and never had a confirmation. I called to make sure before driving 45 minutes just for her to tell me they don't receive service request scheduled online.
She didn't sound happy when I called to inquire about my appointment for service. If you read in the photo attached, it states you'll be contacted by a customer service specialist.
They left my windows down, keys in the ignition, and had my truck parked outside. I used to smoke and now that I've quit, you could smell the cigarette smoke in my truck. Everyone has the right to smoke or vape, I'd prefer it not be near my vehicle because I never smoked in my vehicles. Especially since I have kids and a grandson who ride in my truck.
I waited for 15 minutes for someone to help me in the service department all to be given the run around about the ticket and parts and still it keeps saying my truck has a recall that they said they fixed. I've never had an issue with a Ford dealership until this one.

More than happy dealing with Timberland Ford. Spoke with Dakota on a Friday and had my truck on Monday. He made my experience easy and was accommodating. They have my business hands down.

This was our first time working with a Ford Dealership and we are beyond happy with the purchase of our 22 Mustang GT. Every time I had a question or concern Dakota did not hesitate to answer the phone. Thank You again Dakota and Timberland Ford!

This place has my business forever. I had a project with my truck that they not only were extremely helpful in guiding me in what I needed to the great pricing and then the expert installation. Very friendly staff.

The first red flag was how rude the guy was when I called, once I get there he told me to go wait in an office but didnt call nobody to assist me. I was there for an oil change, in about 10-12 minutes I was good to go. As I was driving back I got sceptical, once I got home I pop the hood then notice they broke the dip stick, they charge me for 7qts but the oil level is at add. I'm not sure if they changed the oil filter, I put zip ties on the front engine splash shiled and they are still there.

Wouldn't go anywhere else in the state. Bought 5 trucks over the years. Brett and Tim and the rest of the team have always gone above and beyond for my family. Good, honest, trustworthy people. Appreciate every team member.

We had the best experience here!! Courtney was amazing as well as the rest of the staff. We could not be happier with our purchase and the service we received.

Bought a vehicle right after Idalia. Most accommodating and professional dealership I could find within an hour drive from home. ETA another reviewer mentioned seeking a unicorn vehicle. Yes they have a magic touch. ETA 2024: Dana rear axle? Thank you! This HD van is a great build. Kudos to the tek.

Way to go!! Thanks for helping people that need it! I will drive to Perry for my next Ford! The doggies appreciate it too.

I took my 2009 F-150 Lariat to Tallahassee Ford for repair a few weeks ago. Besides attempting to charge me $530 to change the spark plugs, they wanted to charge $85.00 for a cabin air filter (the 2009 Lariat does not have a cabin air filter). The total estimate for all the work needed (ABS, broken door handle, etc.) was over $4600.00. Rather than have a fork stuck in me, I contacted Timberland Ford and drove from Tallahassee to Perry. I met with Brett the owner, and Tim the service manager. In two days, the F-150 was repaired at a cost that was less than $2800.00 (including a drive belt installed at no charge). Timberland Ford is one of these rare businesses that allows you to talk directly with the owner regarding any work you need done. If you have a question, you get a straight answer. The dealership is first rate. Forget having a Ford repaired in Tallahassee. It is more than worth the time to drive to Perry and get repairs done the correct way at a more than fair price.

Courtney is a great sales person that listens to the customer and approach is customer service more than just sale pushing. The entire buying experience is the best ever, managers, finance, service attention- it all wowed me. Used or new, I'd recommend this dealer to family and friends without hesitation.

Made an appointment to bring my F150 in to have my new trailer brake controller programed. They got my truck in right away. Had everything done in slightly over an hour. Great team at this dealership. Very professional but down to earth. Would highly recommend for service, parts and sales. Thanks so much. Dave.

Not only did Brett help find my “unicorn” of a vehicle, but once I got there his team really took care of me. Patient tours of all of the tech, setting up my Ford app, and making the paperwork go as smoothly as possible. I appreciate the whole crew. We will definitely be reaching back out for any upgrades we do!

Best experience I have ever had at a dealership. The gentleman here are honest and upfront. Ask for Dakota if you’re in the market for a vehicle.

It's a dealership never expect too much. I was hoping because it is a small town that things would be better but people seem to have a don't care attitude. I went in there on two different occasions and besides the fact that hardly anyone was around and those who were barely told me anything more than I already knew i was very disappointed.

Being tourist and en route towards Tallahassee, we stopped at this dealer for an oil and filter change - without an appointment. They provided the service on a first come first serve basis; and they provided same in a timely and professional manner! The personnel were also polite and courteous...highly recommend them!

Another great experience at Timberland Ford! This is the second Explorer I’ve purchased at Timberland. Service has been a breeze! Sales staff, especially Lee Roy Driver, were wonderful to work with! I love my new vehicle and will be back again.

Brett, Tony, Leroy, Mark and Lisa… Thank you all for an amazing easy fast process for buying a truck! We couldn’t be happier. It was worth the drive from Tampa! Way to go Timberland Ford in Perry Florida!

We ordered a 2022 Ford Bronco on February 21, 2022 and took delivery of it today. This is the third new vehicle we have purchased from Timberland Ford in the last four years-2018 F150, 2021 F150 and now the Bronco Big Bend. We love the blue oval and dealing with the good folks at Timberland Ford. Each experience has been a positive one and we have been treated right.

Tony. And all the staff were all amazing. Gave me a super deal. We’re super nice and helpful. Got to meet Brett the owner. Super nice guy.

We had been looking for truck for our Son for 4 months. We can not say enough good things about Timberland Ford! From sales to finance everyone did an outstanding job! Tony in Sales was courteous, timely and professional! Mark in Finance was upfront and easy to get the deal done. Even the Owner was a friendly person. Everyone we met was like meeting an old friend. I would highly definitely recommend purchasing a vehicle from Timberland Ford! Thanks to them our son is on happy guy!

Excellent, prompt service.

They did exactly what they said they would for a better price than I expected. You can’t ask for more than that.

Kason and I got in and out getting the oil changed, costed only a fraction of what we usually pay... I had to ask questions because I couldn't believe how cheap they were...

Great experience with Timberland Ford in Perry Fl..our salesman Erick McDonald was very helpful in making this a smooth and easy transaction. Tony the sales manager made it quite painless.Thank you to everyone we will be a repeat customer

A bit confusing here. I get that you drive in here to get service. But then when I park who do I talk to, what window do I go to it’s not clear? Then the pay window is not in the lounge. No one told me to go through the door and around the corner to pay. Then the cashier seemed agitated that I had called her from her back room to pay for my

Great experience!! Great staff will help and do anything you need to be done!! Love the dealership and my knew truck!! I will definitely be back for my future vehicles.

I had a great experience with Timberland for while purchasing my 2021 Escape Hybrid. Tony, Bruce and Mark made everything easy. It was the fastest and easiest purchase I had ever made for a vehicle, and I dealt with almost everything prior to arriving at the dealership.

They saved me a trip to Gainesville or Orlando, and actually treated me like a customer that mattered.

Thanks again y'all, I'll be sending more business your way.

I had a recall on my door latches on my Escape. They were helpful in explaining the process of getting it taken care of which I'm very pleased about b/c my vehicle was my Dad's and I appreciate their help!

Excellent customer service they went above and beyond my expectations. I highly recommend Lee Roy and Josh I told them what I could afford and they made it happen in no time.

In and around Perry Florida and in need of a new or used Ford?
See Brett and the rest of the crew at Timberland Ford

Just want to say a huge huge thank you to Tim for helping us out news year day we were able to make it back to Hunstville AL safely. From the bottom of my heart thank you !!!!!

LeRoy & Bret are the best Car Dealers I have had the pleasure to work with. They have always been fair to me and up front with you . We are on our 4th new vehicle and Timberland Ford will be our 5th.

Great service center real nice trucks but remember supply and demand if your in a area where there is no completion then u can jack the prices. The trucks in North Florida is high anyways so they probably average to the area ..

Amazing service department you dont have to worry about taking anything there they fix what needs to be tells you the cost up front. And gets in done fast. I drive all the way there just so they can work in my car.