Thompson Creek Window Company Manufacturing Center

I am leaving there now I had to say something the workers and place is amazing… Totally recommend checking them out if you need jacuzzi, Windows and much more

Do yourselves a favor and keep looking. I rarely write negative reviews, but this one deserves it. They have made the refund process extremely difficult on me and my wife. Upon talking to multiple representatives within their finance department it seems their communication skills amongst themselves are non existant. We have filed a fraudulant charge through our bank and the better business bureau.

Shop around and never cave in to sales tactics. Lessons well learned.

I am frustrated with the poor customer service we are receiving from Thompson’s Creek. They installed a slider door that has residue between the glass (this is after I took off work twice to support an install they cancelled at last minute). I have called, emailed and texted different POCs only to receive no call backs. Once this matter is resolved, I will be taking my future window needs elsewhere. I have invested way too much money in this company to be treated this poorly.

While their product is decent they are completely unprofessional. Delayed my window installation date 4 times because they measured the windows wrong, production delays, and just completely forgot to build 6 out of the 20 they were supposed to. The manager on my job is unavailable and won't call back. They seem nice but has been the most unprofessional experience I've ever had....
EDIT: someone replied to this comment saying someone will reach out to me, then it was deleted.... I ended up calling again and could not reach my project manager or the factory representative who gave me his card. Edit:2 yeah I still don't have my windows, 7th or 8th attempt at them getting 2 little bathroom windows right....1 year after the original install date...

Do yall receive glass on Sunday and if not can I get there Sunday and park overnight so yall can unload me Monday morning

Be aware when you buy from this company. They make good doors but their service is horrendous. Once they have your money, they don't really care about you, they are on to the next one. We purchased a storm door from them a few months ago.On Monday we had an issue with the screen. I left a message for the service department with a call back number. Today is Friday and I still haven't received a call. Similar experience when the door was installed originally. Very frustrating to deal with after the fact

Once again I have only great things to write about Thompson Creek Window Company. They installed my gutters and downspouts on my house and garage over a decade ago. I asked them to come out and do a check/inspection on them, and their worker, Jose, found only one downspout which had started to come loose, which he repaired.Since they are still under warranty, there was no charge.
Thompson Creek has successfully completed numerous projects on my house and garage. They have always done excellent work with their skilled craftsmen. Highly recommend Thompson Creek Window Company.

My first call to their service department was almost a week ago. Still no call back, and no correspondence. I've made four calls total to try and get a service member out since we cannot open our front door. I've received NO return call at all. After four calls!!!! Terrible customer service. So upset. A lifetime warranty is useless if the company won’t return my calls!

Thompson Creek is one of the bigger companies out there and they're a well-oiled machine. Why I'm giving them 4 stars is because the quality of their products is great (not the cheapest though). They replaced windows in our attic and it looks really good. However, I'm not giving them 5 stars as it took them literally more than half a year to install the windows correctly. They had to come back 4 times because of a crack in the window, then there was a mis-specification in the window order, then it snowed/hailed and they couldn't get on the roof, etc. So pretty frustrating, but would still go with them as per the quality comment.

First class customer service, products, and installation team. Showed up on time for every appointment and were prepared for all questions regarding product options, differentiating from competitor products, and expectations on install. 50 year warranty on the labor and product for a company that has been around indicates to us commitment to their product.
Install team was phenomenal--careful, respectful, efficient, and highly skilled--could barely tell they were there on interior trim work. Worked 9 hour days, mostly without any breaks--really committed to getting the work done on time, properly, and with complete insight as I watched.

Hi Mr. Wuest,

I appreciate the following up.

I gave a rating of 3 stars (only for one reason).

The windows look great and the install crew did a great job..... BUT, we were very disappointed that the Colonial trim that we requested was not completed...... My wife and I sat down with Al for over an hour and 20 minutes picking out our options ..... we showed him a photo (display) of the Colonial trim and told him that we would like to go with that for our windows..... told him that would look great and set things off, he agreed..... I think Al dropped the ball with our order........Al sent us an email with the breakdown of our window(s) order...... We looked it over,..... we saw Colonial listed for all 9 windows ... so we thought we were covered with the trim....... Seventeen thousand dollars for nine windows, we assumed that was due to the extra work that needed to be done around the windows (trim).

PS. A couple other things that Al said would happen which didn't:

1) A person was to stop by our house 2 days prior to installation to verify the area around the windows was clear and ready for your installers.

2) A Thompson Creek sign was to be put in our yard for advertising.

Note:
Thompson Creek sent us a gift box (cookies) along with a $500 gift card to us on another project..... why not just use that card for the trim work(if that's what it takes)..... We're only looking at 5 windows ( 3 Bedrooms, Master bath and the laundry room)

******* We are not trying to be a pain in the butt customer..... but we did ask and thought we were getting Colonial trim on all windows

I've attached 3 pics

Thanks,
Paul Bailey

Thompson Creek installed our new windows. Everyone was so professional from the salesman to the installers. The job was done quickly and efficiently. When they left there was no mess left behind. I would highly recommend Thompson Creek. I absolutely give them 5 STARS.

Thompson Creek provides exceptional service for new windows. From sales, to pricing, to communications, to installation, to quality products. I am very pleased with the entire process and will be using Thompson Creek to replace all of the remaining windows in my home.

Worth every penny! The door is not only gorgeous but the installer was amazing! I'm thinking of doing the windows next!!

My experience with Thompson Creek was fantastic.
We have dealt with this company twice with my front and security doors, and now our windows. From the sales rep, Thomas, to the project manager, Chris, everyone was knowledgeable and pleasant. All of my questions we answered. The actual install team, was the best. Yami and her team, came prepared and was so systematic in their process, it was impressive. They came hours early than they were expected, they called and asked could they come early, which was perfect for us. They left everything clean and no trash or debris whatsoever. They are a little higher than other companies, but well worth it. The products quality speaks for itself. I will definitely come back to Thompson Creek for our home needs. Customer for life!!!

My Thompson Creek experience was seamless. The workers arrived before time and when I said I wasn’t ready to please come back in 45 mins to an hour, they did exactly as I asked - no questions or negative attitudes.

The workers were respectful, knowledgeable and practiced safety due to COVID. A project supervisor (I can’t remember his exact title) stopped by to ensure the work was going smoothly. He was also pleasant, knowledgeable and safe. He walked through and check every window.

The product is amazing. Before the workers left, the job supervisor did a walk through with me. He also showed me how my new windows worked. My windows are beautiful, and I am overjoyed.

We purchased a bow window and a double hung and had it installed. The windows matched our existing. On the day of install they showed up right when they said they would, they put drop clothes all through our house. They where very clean and meticulous. The windows operate very smooth, I want to replace all the windows now! I highly recommend Thompson Creek .

Professional from start to finish. High quality Windows, install and finish work. I would like to add that the pricing was very good. I was very impressed with the finished product. I can't ask for a more easy experience.

From the first meeting through the final window install, every member of our team was courteous and professional. They took the time to understand what we were looking and what we expected. We highly recommend them.

We are totally pleased with our Thompson Creek window installation. Freddy and his crew arrive at our house early and worked all day to install and trim our windows. They were meticulous in their work and answered the several questions that I had. When they left, we had 12 beautiful new windows and not one scrap or sign of the old windows anywhere to be found. Thanks for the great job!

All employees were very good at what they do. More importantly they all were pleasant and seemed genuinely happy at their jobs. Yes, we paid a little more for the job; but I didn't want to have to worry about the final product and I didn't have to.

Thompson Creek staff did an outstanding job installing the windows and we’re happy that we decided to have your company to do the work. Thanks Larry

We were quite please with the installation of a new door leading from out kitchen to the garage. The old one was in pretty bad shape.

The complete service process was a pleasant one. The demeanor of the sales personnel and installers was friendly and everyone involved were very pleasant to conversate with. They answered all our questions with ease, demonstrating their knowledge and experience.

Thompson Creek recently finished the installation of new siding, shutters, and three custom exterior doors. We couldn't be happier with the finished product, and the service that we received throughout the process. We were especially impressed by the siding crew that worked all day in the middle of the snow and ice storm!

Definitely a positive experience and we are pleased with our windows. We are NOT pleased with Thompson Creeks pricing structure. In a word, it sucks! There is not itemized list of prices so that you know what a window costs. I know that windows prices are based upon many factors, including size, features, material (tempered glass, etc), but once everything is measured and calculated, they should be able to tell you how much a window costs. Instead, they just give you some ridiculous number. Once you push back, the sales rep will call someone and make a plea for you-like they're doing you a favor-and give you a price that's more palatable. After a back and forth dance, you find a number that you can live with. They advertise Buy One, get a certain percentage off, or some other deal, but at the end of the deal, you have no idea what you have saved. You have a great product; just be up front and transparent with your customers, Thompson Creek!

Great servers as always. This is my second property I have engaged in business with Thompson Creek and I haven't had a bad experience yet.

I have used Thompson Creek services before at two different houses and I can say that the quality of the product is just what the sales rep say it will be. the installation crew was top notch there's no having to go back and refit anything I'd recommend giving them a try you'd be happy.

I am extremely pleased with my Thompson Creek windows and the installation process. I had asked for a 30 minute notice of their arrival and that request was honored. The team showed up on time and took care to wear a mask while in my home. They were very professional and courteous and cleaned up afterwards, removing all debris. The windows are beautiful and add value and comfort to my home. If you are considering new windows, doors, roofing or gutters absolutely give Thompson Creek a call. They are the best and you won't be disappointed!!

A big investment, but 10,000% worth every single penny. The entire process was extremely smooth, from the initial quote to the official measurements, and finally the big installation day. My only regret is that we didn't go through with it sooner and suffered through so many years of genuinely terrible windows. The front picture window frequently leaked in any good driving rain, and our sons' bedroom might as well not have had a window at all for how much cold air blew in around the 25 year old builder grade disasters in there. The whole house felt 15 degrees warmer the evening of install day, even with so much time with gaping holes in the side all day! Can't recommend this excellent, locally-owned and operate company highly enough! Pictured is the before and after of what was formerly the biggest eyesore of our whole house! So happy with how it turned out!

Excellent installation by Felipe, Jose and Ricardo. Great team. Very courteous. Answered any questions thoroughly. Cleaned up after each window installation. Left everything immaculate. Will be referring this team to anyone who is looking for windows. Love love love my windows!

Replaced a front door, a side garage door and resurfaced a patio doorway bumpout. Excellent craftsmanship and even came back to touchup the calking work on the siding. Only complaint was not painting two inside door moldings because they didn't have the right molding width. I did sign a paper saying I would take care of the painting but I don't recall agreeing to this. Several salespeople said they would come back to paint but I believe they "forgot".

I had a great experience with Thompson Creek on my new roof installation. The sales representative (Tony) came over and heard my concerns and addressed all the questions that I asked and was very knowledgeable of the product. He gave a great presentation, was professional, polite and didn’t push for a sale. After I agreed to go with Thompson Creek I was appointed a project manager (Relon). Her customer service and professionalism was fantastic. She kept me informed from what the process involved, when the materials would be dropped off, when the installation would take place and the time I should expect them. The installation crew showed up on time and got right to work. They were very respectful and polite. They worked all day and finished my roof in the afternoon. They made sure I was happy with everything and they made sure everything was clean. To say that was I impressed with the entire Thompson Creek process would be an understatement. I would definitely recommend this company for you housing needs.

We love our new front door. Thompson Creek did an excellent job helping us with the selection and doing the installation.

The installers were very hard working. They left a bit of a mess and didn’t put things back after they moved them. The financing material appeared to be misleading but was explained and acceptable. The windows are very nice and well made.

Excellent product....exceptional installation team. From my initial phone call with the customer service representative , to my final goodbyes with the installers, Thompson Creek definitely earned their 5 Star Rating!

From sales and measurements to the installation and follow up, each team member provided excellent customer service and attention to detail. All of my many questions were answered and my installation date was moved up, which I appreciated.

I look forward to doing more business with Thompson Creek in the future.

We LOVE our new sliding glass door from Thompson Creek. They did a fantastic job installing and had their project manager come out after installation to make sure everything looked good and we were happy. Highly recommend them!

Great experience with Thompson Creek from the initial meeting to the installation and follow up! Thank you for a job well done!

I had new windows installed in my condo. The workers were on time. They worked very will together as a team. A supervisor visited to insure the work was progressing appropriately. I am very satisfied with my windows.

We replaced a sliding door with French doors. The order time was extended a bit but the installation experience was first rate. We are quite happy with the result.

Thompson Creek’s window crew did an excellent job. Great customer service to reschedule my appointment due to inclement weather. On the rescheduled day, the installation crew arrived on time and were ready to work. Jason, the team lead, communicated what I should accept and even politely expressed how the unexpected freezing rain hindered the crews' progress. He assured me the team would return the next day to complete the job, and they did just that. Although the weather and the wet ground did not do their job easy, the crew protected my floors while working inside and outside of the house. I am a ‘new’ fan of Thompson Crew!

Amazing experience from start to finish. We did a lot of research and received several estimates from other high-end window companies. We ended up feeling that Thompson Creek was the best choice for us. Our project was delayed by a couple of months due to a freak snowstorm in December. But the project was rescheduled for February, and is now completed. We replaced all of the windows in our single family home. I cannot recommend Thompson Creek enough! Excellent product, top notch installers! HIGHLY RECOMMEND!

We recently had Thompson Creek install a sliding patio door. Wonderful! This is our second time with Thompson Creek. 2 years ago we had them install new windows in our previous condo. Both times we had excellent service from sales to installation. This is a company that cares enough to pick up the phone and Kelsie was kind to answer any questions. Would definitely recommend this company and we won't use anyone else. Thank you. The product alone sells itself!

My 1890 farmhouse style home looks like a new home now! Went from Red Cedar Shake siding that needed replacing and painting, old original windows to brand new beautiful siding and gorgeous new (24) windows!
I've received many compliments ☺ I am very happy with the work. The crew worked their butts off in nasty cold windy weather to get my home completed. Thank you Thompson Creek

They did a great job. Window technicians were respectifull and followed CDC guidelines while installing our windows. They look great! Thank you