- Benge
- Commercial Roofing
- Industrial Roofing
- Financing Available
- Licensed & Insured
- Locally Owned & Operated
About the Business
What people say about “Thomas Contracting Services LLC”?
{
"summary": "Customer feedback for Thomas Contracting Services is mixed, with many praising the quality of work and professionalism, while others express frustration with communication and follow-up. Positive reviews highlight the excellent craftsmanship and responsiveness during the initial job, with several customers expressing satisfaction with the results. However, there are several notable complaints about post-installation communication, particularly when customers sought assistance for issues that arose after the work was completed. Delivery and customer service appear to be inconsistent, leading to disappointment among some clients who felt ignored after the job was done.",
"liked": [
"They quoted me a fair price on new VINYL SIDING and RAIN GUTTERS, answered all my questions and let me know what they were doing every step of the way.",
"The job was done very well, looks great and completed in the time they estimated.",
"They were very quick to both respond and show up to provide a proposal to do the work we needed.",
"They made one small mistake and compensated for it.",
"The guys were awesome, respectful, no damage or mess at our home after the project was completed."
],
"disliked": [
"I contacted Matt and he said he would send someone in a couple weeks. That was 4 months ago and I cannot get anyone to reply to my email and texts.",
"I called several times with no response.",
"Recently, 6 months after the installation, a windstorm blew
Recommended Reviews
We hired Thomas Contracting to install new vinyl siding on our home. We give him a down payment. Then Covid! Supply chain issues during the pandemic led to the job being completed nearly a year later than expected. We where ok with the supply chain issues but he would never communicate, we called serval times with no response. Finally we get the new siding up. Siding looks great. Month or two later I noticed a couple spots of the soffit was not put back in place. I called him, no response. Recently, 6 months after the installation, a windstorm blew 3 long pieces of siding off the house. We have called Thomas Contracting three times to get help with a resolution, they have not responded to three messages left on their business phone. My recommendations, if you decide to have this person work on your home, double check all the work before they leave your property and pray to God you have no problems with it.
TCS gave me a fair price to install vinyl siding and gutters on my home. The work looks very nice and Matt was very professional. About 6 months later 2 strip of siding came loose. I contacted Matt and they came right out and fixed the spots. In June one of the strips came loose again and I contacted Matt again and he said he would send someone in s couple weeks. That was 4 months ago and I cannot get anyone to reply to my email and texts. I even sent a letter. I understand being busy and I was in no big rush but it’s going into winter now and it’s upsetting that they refuse to contact me and let me know what’s happening. I have recommended them several time but I’m not sure I can in the future.
Thomas Contracting Services LLC was 1 of 5 different companies we had bid to put new siding on our 1977 built home on the Spokane's south hill. They were very quick to both respond and show up to provide a proposal to do the work we needed. Joel was knowledgeable on what their company's services could provide for us and gave good recommendations on garage doors that we needed as well. They under promised and over produced. Even with the Covid industry wide challenges they still exceeded your expectations. I highly recommend this company from the office staff to the owner and the installers all top notch!
- Benge
- Commercial Roofing
- Industrial Roofing
- Financing Available
- Licensed & Insured
- Locally Owned & Operated