Suffolk Truck Center
- 2432 Pruden Blvd, Suffolk, VA 23434
- Commercial Roofing
- Residential Roofing
- Free Estimates
- Licensed & Insured
- Metal Roof
About the Business
At Suffolk Truck Center, located at 2432 Pruden Blvd in Suffolk, Virginia, we pride ourselves on our versatility and technical expertise in providing top-notch services. Specializing in roof deck repair, roof skylight repair, and gutter installation, we are well-equipped to handle both residential and commercial projects with precision and care. Our well-coordinated team ensures that every job is managed from start to finish, delivering durable and high-quality results. We understand the importance of organization and attention to detail in every project we undertake.
Our commitment to consistency and reliability means that clients can trust us to handle complex tasks efficiently. Whether you need a straightforward repair or a more intricate installation, we are dedicated to delivering long-term value and satisfaction. With our extensive experience, we are ready to transform your vision into reality, ensuring that each project is completed thoroughly and effectively.
What people say about “Suffolk Truck Center”?
Overall, customer sentiment towards Suffolk Line-X is predominantly positive, with many reviewers praising the exceptional customer service, quick turnaround, and high-quality workmanship. Many customers appreciated the professionalism and friendliness of the staff, often highlighting the accommodating nature of the team. However, there are several negative experiences regarding communication and customer service, with some customers expressing frustration about scheduling and perceived unprofessionalism. While the majority of reviews commend the services received, the few negative comments about customer interactions suggest that there is room for improvement in communication and reliability.
What Users Like The Most
- The work was done quickly and is TOP NOTCH!
- They are fantastic and will do everything in their power to accommodate you.
- Professional, friendly, courteous, and QUALITY workmanship are what you can expect.
- Excellent service at a great price.
- They treated me like family and delivered quality work.
What Users Like The Least
- I do not care for their customer service.
- The nice lady tells me she still hasn’t emailed them, so nothing happens.
- We were greeted with 'what do you need' and felt uninvited.
- They provided a high quote without a firm estimate.
- Scheduling was frustrating and took several days without resolution.
Recommended Reviews
Thought I was going to a LineX dealer. Only to discover that this company has switched to Mil-Spec Liners. Let me just start with, Smart Move!! I absolutely love the way the liner turned out!! Especially since this was done in a 20yr old truck that had a drop in liner. Couldn't ask for better Customer Service and the techs did an amazing job! I highly recommend Suffolk Truck Center and the product they're using.
Randy B.
This happened a few years ago in 2019 but my friend recently asked me about where to get her truck done and it made me realize that I had never gotten around to leaving a review, even though I think about this experience every time I drive by Line X of Suffolk. I understand this was a while ago and it may not pertain to their current operations, but then again, it also might. So if anything, I'm leaving this here as a form of catharsis.
My husband had made an appointment for 1 pm on May 29th, 2019 to bring our Ford F350 dually in for a spray liner. I pulled into the lot and went to go inside, but the front door was locked. A lady finally appeared and seemed confused (and somewhat rude) as to how I could have a 1 pm appointment, as they were on their lunch break for another hour or so. I just told her what I knew, that my husband had scheduled it, and I don't know where or how the miscommunication occurred. But these things happen, and it wasn't a big deal. I had a book and could wait.
But apparently, since 1pm wasn't an actual option (despite us scheduling it with them), there were no openings for the rest of the day, so they wanted to reschedule it. That's also fine. I get it. We made the new appointment for the next week.
The lady wanted to look at my truck, so we went around to the bed, where I had a plastic liner already in place (the kind you just set inside the bed. The liner covered the whole bed and went up the sides of the bed as well. It had been there for years and was in good shape and well attached.)
This is where things take a turn.
She said that before I come back next time, the plastic liner will need to be removed and the bed thoroughly cleaned. I asked her if that's something they do (I don't know the first thing about removing those liners, or how clean the bed needs to be for them to start work), and she looked at me, shaking her head, laughed and said "No. You have to do it. We're not set up for cleaning it out."
That was where they lost me. That laugh. A rude, condescending, unnecessary laugh that was just the icing on the cake of this whole experience. If she had been nice and professional, I wouldn't have had a problem. Removing the dang thing would have been a pain, but I would have figured it out. But that laugh instantly turned me off. It was a laugh that said "how could this lady have the audacity to ask such a thing or expect such a service?" It was unexpected and disheartening and inappropriate.
I responded with an "Okay" bid goodbye and then canceled my rescheduled appointment with them the next day.
My husband made an appointment with Line-X Chesapeake and we specifically asked if we needed to rip out the current liner and clean the bed and the guy said "Nope, all I need from you are the keys". Now that experience was fantastic and is where our other 4 vehicles have gone for their liners.
It's amazing how far friendliness and professionalism can go, and it's even more amazing how a single moment of rudeness can destroy a person's impression of you. It's not hard to laugh afterward once the customer has gone.
I'm sure they've done good work for others, but that interaction left a sour taste in my mouth.
Edited to response to the Owner: The date was May 29th, 2019 for a 1pm appointment under the name Steven Lynn for a 2005 black Ford F350 Super Duty Dually. I also have a Facebook Message telling my husband that they couldn't do the liner, dated for that day as well. We were confused about the odd lunch and appointment timing as well. And the lady I spoke to was a middle age or slightly older lady with short blonde hair. I am not the woman from the Chesapeake location and it's an unfortunate coincidence that we have the same first name. They were the closest location after yours so that's the next place we tried.
Super nice people very polite and price is as expected… The work was done quickly and is TOP NOTCH ! The bed liner was expertly applied and looks amazing! Can’t say enough good about them… highly recommended!
137 locals recently requested a quote
- 2432 Pruden Blvd, Suffolk, VA 23434
- Commercial Roofing
- Residential Roofing
- Free Estimates
- Licensed & Insured
- Metal Roof
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