- 4150 Martinsburg Pike, Clear Brook, VA 22624
- Commercial Roofing
- 24/7 Emergency Repairs
- Financing Available
- Locally Owned & Operated
- Slate Roof
About the Business
At Skyfall Enterprises, LLC, we pride ourselves on our versatility and technical expertise, serving both residential and commercial clients in Clear Brook, Virginia, and surrounding areas. Our comprehensive range of services includes roof installation, emergency roof repair, roof inspection, and specialized tasks such as roof vent installation and skylight repair. We are equipped to manage complex projects from inception to completion, ensuring that every detail is meticulously attended to. Our well-coordinated team is dedicated to delivering durable, high-quality results that provide long-term value for our clients.
We understand the importance of organization and consistency in our work, which allows us to tackle projects of any scale with confidence. Whether you need a new roof or a thorough inspection, we are here to ensure your project is executed seamlessly and thoroughly, reflecting our commitment to excellence.
What people say about “Skyfall Enterprises, LLC”?
Customer feedback is predominantly positive, highlighting the company's effective communication, professionalism, and quality of work. Many reviewers praised the responsiveness of the staff, particularly Mary Fairchild, who was noted for her thoroughness and dedication throughout the roofing process. Customers reported a smooth experience from initial inspection to final installation, with the company handling insurance matters efficiently. However, there is a significant negative review regarding a lack of follow-up and communication after a failed repair attempt, which raises concerns about service consistency. Overall, while many customers are satisfied, the issues raised suggest areas for improvement in customer service follow-up.
What Users Like The Most
- Mary Fairchild was amazing to work with and she went above and beyond to make sure we were happy.
- Skyfall devoted a lot of time and effort in coordinating with the insurance company to obtain maximum benefit for a complete roof replacement.
- The installers were quick and efficient, and the crew swept the entire work area with magnets three times after installation.
- The office staff was very responsive and answered all of my questions.
- David Kibbe was amazing to work with and was able to walk us through the whole process.
What Users Like The Least
- When repair did not work, they stopped responding to requests to come back and fix.
- Only communication after that was a request for payment of unsuccessful repair.
- This kind of service is what gives contractors a bad name.
Recommended Reviews
Overpriced and when repair did not work stopped responding to request to come back and fix. Sent texts and mail asking for payment, gave excuses about moving and that was why delay in responding to notice repairs did not work, said would come back, but never did. Only communication after that was request for payment of unsuccessful repair. This kind of service is what gives contractors a bad name.
Was told when reported that problem was not fixed they would return to determine what else needed to be done. At that time indicated I would provide check when they returned. After excuse about not returning due to moving no further communication. Was hoping they would return to fix issue and could pay for initial short unsuccessful visit as well as further fixing at that time. Finally, after significant time passed with no communication about returning, have given up and have sent payment for initial visit. At this point, would have been very reluctant to use for further services anyway given lack of communication and follow-up when made aware that problem persisted. At no time was told would not come back to fix issue until initial visit was paid for. Had the contractor returned as promised would have easily paid for initial unsuccessful completion in person during that visit.
What a great company. My new roof looks amazing and it got done on time.
Mary Fairchild was amazing to work with and she went above and beyond to make sure we were happy. It was quick and easy. Answered all our questions and made this go smooth. I don't usually do this for a contract but I HIGHLY recommend Mary.
We had a great experience with Skyfall Enterprises. In late fall of 2020 we had our roof inspected by Mary. She did a very thorough job inspecting the roof and the rest of the exterior of our home. A significant amount of hail damage was discovered. Mary and the rest of the crew at Skyfall handled everything from start to finish including dealing with the insurance company. We were able to get a new roof not only on our house but also two of our sheds, as well as downspouts, window screens, fascia and skylights. Every person that was involved in both the process and the construction was courteous and professional. We would recommend anyone that needs a roof inspection to contact Skyfall.
- 4150 Martinsburg Pike, Clear Brook, VA 22624
- Commercial Roofing
- 24/7 Emergency Repairs
- Financing Available
- Locally Owned & Operated
- Slate Roof