Sedgewick Homes - Hamptonville

Sedgewick Homes is excellent to work with. As with any construction project there are little things that come up. Overall, we are very satisfied with the build. I would recommend them for your new home project.

Terri Jo really knows her stuff even though she's only been there for 6 months! She was extremely patient, professional, and knew the answers to the multitude of questions we asked of her.
They have 2 model homes on site. You can tell that the houses are of high quality; well built. Their prices are affordable and less than that of other stick built homes. They have an immense amount of options to choose from for the exterior and interior of your home. I highly recommend it, and I highly recommend Terri Jo!

I’ll start with the good. The build quality is great. The finish quality is decent. The house was finished in June 2024 and generally speaking, there’s been no issues. We had a leaky drain under a sink and some siding that wasn’t secured properly But Any issues we’ve had were resolved very quickly through the warranty process.

The bad. The build schedule was supposed to be less than 12 months. The build actually took 18 months. There were weather delays but that was built into the 12 month schedule. The only issue was communication. Sedgwick changed superintendents 2/3 through the project and things fell through the cracks.

Great customer service, responsive and understanding. We are at the beginning phase of our build. Shelia has been our sales rep and is amazing. She wants to make sure you get what you want and also keep pricing down as much as possible.

We had our site visit with Austin and although he seems a bit green he makes It up with good communication and enthusiasm to include excellent character. It also looks like he has good mentors who can keep him going in the right direction.

I will keep this review current and edit as needed. The biggest fear that we will have is poor workmanship, but hopefully Austin will be attentive to the workers quality.

UPDATE!

We started our build journey 9 months ago. Meaning, we started looking at plans, financing, and land acquisition. On Jan 29th 2025 Sedgewick broke ground on our lot. Our superintendent did change before ground broke. our new super is Brock, and he's been great to work with. Very responsive and willing to help out where he can. Its now Mid April and things are moving quickly. They have sheetrock on the walls already which means we are fully dried in. We did have an issue with anchor bolts not being properly secured, but after putting presser on the stone masons they got it fixed, and it didn't affect the building phases.

One thing I also want to mention is that it's very important to always look at work that has been completed. Be sure it looks right. While I trust our super and his desire to do a good job subcontractors are the ones that you need to be concerned about. I did have to fix a couple studs that should have been reinforced in framing. Also, the sheetrock guys didn't seem to space their sheetrock 1/8th of an inch apart and just threw them up. There were a couple places I was skeptical that they would be able to get a flat wall after tape and mud. We shall see.

Aside from that. The build is looking good, and I am happy with the progress. Still recommend Sedgewick Homes! I will keep you all posted!

We just closed on our home with Sedgewick Homes. Like any new home build there has been items to address. Ostin is our Superintendent and he has been an ALL STAR. He has made all the difference in the building process. His communication and passion for his job can be seen in his work. Sedgewick Homes is lucky to have Ostin. WE HIGHLY RECOMMEND OSTIN & SEDGEWICK HOMES!! Thank You!

Where do I begin? The foreman they fired that oversaw my home build? Or the horrible performance of the warranty team? Or the fun house they built and still haven't fixed? Not sure where to start with this story. After being harassed and asked for money on the side from the foreman to invest in his business (!) the house was finally built. The first thing I found was tons of beer cans and hard liquor bottles buried and scattered all over my property. A present foreman could catch this and prevent this. Next, the side jobs that were overcharged and given to his friends like my deck protection and pine needles. Crazy that foreman are allowed to farm out side jobs and take cuts from their friends. I have been treated poorly as a single woman dealing with men in a male dominated "christian" business. They think I'm stupid and can't use a measuring tape. MY ENTIRE FLOOR in my house. ENTIRE was installed wrong. 2 years later after a bunch of back and forth and opposite things being said. Its still installed wrong. I run my business and have animals in my home. Its not easy to leave your home to strangers (who they seem to drink) and all your possessions as they have asked me to do. I won't do it and shouldn't have to. Its their responsiblity to figure out how to correct THEIR mess. Not mine. I shouldn't have to lose business and work time because of their mistakes. And if I do I should be compensated. BUT my favorite thing out of lots of little things like spackling spattered all over the garage floor...is my fun house hall and curved wall by the bathroom. In fact, the entire inner walls of the hall on both sides are slanted and way off acceptable measures in the industry. IN spite of them being out multiple times we still have NOT reached a conclusion on when this will be fixed. I watched a high level supervisor stretch the metal tape out in front of me to "prove" it was even. So deceptive and insulting of my intelligence! Communication with the warranty team is horrible and I get abused and accused every time I talk to them including speaking to the VICE PRESIDENT. It is always MY fault they messed up and MY atittude that is the problem. Not theirs. I haven't forgotten y'all. I will be seeking compensation. Have no fear. I'll add pictures in the next couple days although I can't really show you how messed up the floor is since the whole thing is installed wrong. How do you even do that?

Irresponsible business. This is my neighborhood when it rains from home being built in my housing area. No netting no one who believes they are responsible for this mess. Notice how one job effects everyone else. Do you think this company will be cleaning up their mess? I doubt it. Sorry and irresponsible.

Amanda has been awesome! She has "held our hands" through the process. Not once has there been any pressure. She has been very kind and helpful, as well as knowledgeable, throughout our experience with her. She is the best!!!

We are having a home built by them and we have already had to change railing, backsplash and now our siding color choices, because they no longer carry it but they advertise it in their showcase. Since we didn't choose a new color similar to our initial color scheme we are being penalized and charged to change our gutter and garage door color as well. They insist the color change was our doing because we didn't choose a color Similar (we chose the original color because we liked the tone/color, we do not like the tones/colors of what they say is similar). Anyways, not even done with the construction and already dissatisfied with the way things have gone and going. We are already awaiting for the next unavailability, that way we can't get more disappointed if we are expecting it right !! They just installed the windows recently we have reached out to make the supervisor aware that 2 are cracked, still no response to even acknowledge it yet and that was almost 2 weeks ago.

I wish I had pushed harder for this to be fixed!!! I still get mad Everytime I see it. When I brought it up to Sedgwick they said we were supposed to mulch up to the rock. They just didn't want to buy more. How do they expect us to keep mulch that high all the way around our house!!!! It is a full block high in places. We spent too much on this house for it to look this bad. The back porch was a problem also they "fixed it " but it still looks bad. Why would they not run the boards in the other direction so they are not pieced. We also had electrical issues that we just had fixed ourself, I just wanted it done. So if you do buy a home from them make sure everything is right before they leave!

Very impressed! And Susan spent ALOT of time thoroughly explaining the building process with us! She answered all of our questions and was very knowledgeable.

They are very helpful when you go down and talk to them. Have a very nice walk threw of everything. The homes do seem to be on the pricy side.

My son has had the worst building experience, they tried everyway possible to make the price of the home go up,keep telling them its their fault when its not,home was poorly built and tried everyway to cut corners, when it comes down to it,all their worried about is how much money they can get out of the home owner not the quality,son found beer receipts in the house, just crazy unusual things like this, they just had any body working on this home no matter qualifications, when u put your faith in someone to build your dream home.back porth on house cant hardly put a grill on it, friends of mine drive by and say whose building your sons house,and why is the back portch so small,im literally ashamed of how they been treated and walked all over,i seriously recommend no one go with this company.

Sedgewick built us a Jefferson Park out of the Hamptonville office. House was completed August 2019. We are so pleased with workmanship and final price of house. Special thanks to Arlo who was so responsive to our warranty needs. Would highly recommend these builders.

We are just a week or so away from receiving the keys to our new Sedgewick Home! I'm looking out of my window at this beautiful new house they've built for us and all I feel is pure joy, gratitude and respect for the hard working men and women who planned and built this home for us. This company is made up of kind, dedicated folks who enjoy what they do. We have been impressed with every phase of the process and have been treated with nothing but kindness. We have trusted them from the start and they have never let us down. Sedgewick has done a wonderful job of keeping us informed every step of the way. It was easy for us to step back, let the professionals do their job, and watch our new house go up--board by board. I highly recommend this company to anyone else looking to build a beautiful, well-built home for a great price!

Terrible experience with Sedgwick. Jonathan is great and believes in what he is selling, but the rest of the company didn't deliver or back-up what is being promised. The planning process went very smoothly and moved quickly, but as soon as that phase was over, it went downhill quickly from there.

We signed paperwork in July of 2013, but our house wasn't completed until December of 2014. When they repeatedly tell you that it typically takes about 3 months to build, don't believe it. 18 months for ours, not even close to 3 months. Also don't believe it when they say sometimes there are delays because they prefer to wait on "quality subcontractors" to do the work. Bull...they will use whoever they can find to do the work at the cheapest price. There is never any supervision for these crews either. Each project has a superintendent, but they are asked to cover so many projects so far apart that it is impossible for them to be there on a regular basis, not to mention the turnover rate. We went thru 4 superintendents during our process. Crews show to do work and there isn't anyone there to oversee whether they are doing a quality job or even installing the correct items. We had so many wrong things that were installed (wet sheetrock, bathroom mirrors, doors with trim where there wasn't supposed to be trim, wrong color mantel and column caps, wood floor where tile should've been, etc, etc) that could have easily been prevented with someone overseeing the details. Yes, they made an effort to correct them, but it's so much wasted time and materials and just delays the process even further. My advice is to stay on the superintendent, at least weekly, for a progress report. If they aren't going to show up on their own, then insist that you meet with them so they can lay eyes on what's been done. If you leave it up to them, there will be zero communication with the super. We initiated 90% of the communication during building, otherwise we'd probably still be waiting.

Sedgewick offers great choices of trims, moldings, etc but it is the cheapest stuff they can find at the lumber yard. It's nicked and dinged, definitely doesn't look like it is installed in a new house. The terrible paint job doesn't help either. Typical builder paint, so thin you can still see the wall on some of the lighter colors. The crew came back after we moved in to do some touch ups and fix some nail holes, but it didn't help. The mess they left wasn't worth the minor improvements that were made. Paint splatters on the garage floor, scratched the widow sills with the nozzle of the shopvac (that they borrowed from us), and managed to lose our dust pan. The hassle and another day out of work to be there wasn't worth having them come back again.

We did ask for one small thing to be fixed (under warranty) on the siding back in December 2015 and was promised it would be fixed when the weather got better. It's been 5 months since then and we haven't heard a word about it. We've just washed our hands of the whole thing.

These are just a few of the things we encountered, we could go on and on.......

Are we happy with our new house? For the most part, yes and lucky to have it. Would we ever have Sedgewick build for us again? Absolutely NOT!

Don Mead was our salesperson. He was highly unorganized and scattered to the point that he failed to listen to what we wanted. My husband then tried to escalate our concerns to those higher in the company than Don; however, we never received a call or email from anyone.

After falling in love with a specific home, making customized changes, and even selecting all our upgrades, we decided to give Don another chance. We met with him, listened to him apologize over and over and over again about how he "failed us". During this particular meeting we kept reassuring Don we were ready to move forward and that all was forgiven.

Fast forward another week, we scheduled a time to come in and hopefully finalize everything (that was the final piece we were missing, as our construction loan was approved...and just waiting for Don to send them a contract and specs). There was bad weather in the area the day we were scheduled for, so Don called and we rescheduled for the next morning.

When we showed up at their Pinebluff office this morning we were shocked when Don said we were not the right customers for them, as they could never please us. Seriously- you would not believe our shock at that. Don again said he "failed" us, etc. It was honestly the oddest conversation I have been a part of in a long, long time. There we sat almost trying to convince him to let us buy a house!!!

I firmly believe that Don was embarrassed by his various issues that we originally complained/spoke out about and he was not willing to let us move forward due to his ego. I find that a shame, but also a blessing, as we immediately found another builder and are moving forward with them. Everything really happens for a reason...and the reason is if Don Mead was to remain the head of building our home, it would have been a nightmare.

I cannot say enough good things about the other staff there...including Chris, Catherine and Kenny. They are top-notch and I think they would be dynamic to work with if you choose Sedgewick. Just be weary of Don.

Finally, I am not sure who owns Sedgewick, as Don mentioned to us several times in our final meeting (where he refused to build our home) that he was the owner. That seemed rather strange to us, as I thought he was the Sales Manager. Regardless, our experience was filled with lots of time wasted.

Home building is never easy or without it's challenges, what made this experience different and great was that, everyone at Sedgewick Homes actually prepared us for the "Real" experience. They aren't just trying to sell a home, they are trying to sell an experience you are prepared for and a process you can count on.
I would suggest that anyone looking to build a home go and speak to the team at Sedgewick; it will only help you. We love our home and appreciate all the hard work it took to bring it to reality!

I had a great experience building with Sedgewick Homes. My wife and I love our home and feel like we got a great value in our custom home. I was very pleased with the quality of materials and all the different people involved in building our home...