Red Roof PLUS+ Ann Arbor - University of Michigan North

The room was nice, the tub in the bathroom had rust and stains on it but we only stayed one night so we didn't use it anyways. The bed was amazing and the room was clean and everything worked like it should have. I would stay there again if I need a place to stay while I'm in town.

I have stayed at this place a few times. I had to stay overnight there last night, (Sunday, June 8th).
My room smelled like dirty feet, wet dog, and mildew. There were people living there. Banging on the walls and the floors.
Upon checking in, however, they booked up us for the today. Not yesterday. The correct day.
We had to call our medical insurance thing, where medicaid pays for your room. They had to talk with the clerk at the front desk to confirm the correct date of reservation. The damn people at this motel reserved us for the wrong day.
There were cars driving in and out blaring rap music.
Internet reception was awful.
Beds are too firm.

If I stay at a motel, regardless of how cheap it is, I should at least be able to relax it without hearing banging and stomping on the floors and walls of other rooms.

If I could afford it, I'd stay anywhere else.

Walked into the room and it had a very bad odor. First thing I always check is the mattress to make sure no residue or sign of bugs and found the mattress and linen were clean. That was the only clean thing in the room. The a/c had a bad smell blowing air. The drawers were filthy. The shower walls had hair stuck to it. The base of the toilet needed wiped down. We only stayed one night and just needed a place to sleep. Only interaction I had with staff was at check-in and he was very friendly. The smell of pot was also strong. Would not return

We stayed here for U Michigan graduation weekend, which means we paid over $1000 for 3 nights stay. We did notice on our first day that the key card was only producing a red light, but when we turned the handle the door opened. After that, we just assumed the door lock was working, we would wave the key card at the lock, and turn the handle. It was on our third day in town that we realized we could not make the door lock on our way out. Waving the key card did not produce any light, red or green. We alerted the manager at the front desk. She gave us a physical key to try and lock the door, but even the physical key could not lock the door. Even when somebody inside the room turned the deadbolt by hand, the door could still be opened from the outside! Simply turning the door handle from the outside would make the dead bolt withdraw.

I am horrified that we slept two nights in an unlocked room, and that we left our belongings in an unlocked room during the day. Furthermore, we were traveling with my mom, and I can’t imagine how angry I would be if my mom had gotten the unlockable room.

The manager moved us into another room for the third night. She said she could not get involved in any amount of refund because the reservation came through booking.com, and that we would need to initiate that process with booking.com first. We contacted booking.com, they contacted the hotel, and the hotel refused to refund any of our costs. They say the “upgraded” room they gave us for the third night counts as compensation.

The manager did respond to an email I sent saying it was simply a dead battery in the door lock. This is a lie. When the battery dies in this type of lock, the door will remain locked, not unlocked, in order to avoid the security hazard of an unlocked door. There’s also no explanation for why the deadbolt could be overridden by turning the handle from the outside.

There were several occasions when I saw someone sitting in a car outside our room, not looking like a hotel guest. I suspect this had something to do with the unlockable room. We smelled pot smoke in the parking lot everyday. Our room smelled like wet dog. My mom’s room smelled like cigarettes.

Now I’m here writing a google review, reading all the other awful reviews that were left before me. I’m just hoping to save others from wasting their money at this weird and disgusting hotel.

We visited Ann Arbor for a doctor's appointment. The parking lot was very hard to get in and out of. The first room we were given had the air conditioner going but it was unbearably hot. Front Desk staff graciously gave us a new room. Pulled the blanket back to get comfortable on the bed and there were bed bugs. Ewe, soooooo gross. Now we were hours from home and unable to stay at the hotel we had booked. We would not recommend staying there.

The location and guest services are the only good thing. We stayed here for 1 night due to coming into town for surgery. The room was dirty, there is nastiness in every drawer so good luck unloading clothes into them. We had to plug our stands in ourselves (not exactly a problem but it's the fact of the matter) not that we used it but the safe didn't even work. There are stains everywhere! Omg! One of the bed lights was missing a bulb and cover...the list goes on and on. Do better! Will NEVER stay here again.

Was going to check into this hotel while my child was inpatient at U of M. Arrived to find a lot of super sketchy people wandering around the parking lot. Went into the office to find a lady screaming at the desk clerk that there were roaches and bugs all over her room. Immediately left and went to find another place to stay.

This place is a dump. It is consumed with sketchy people and customer service is awful. They never have clean towels, when you ask they say" they are not ready yet". OnceI had to be moved because the rooms on the side didn't have any TV"s working. So they moved my family and that room the heat wasn't working. So they moved us again. No one ever cleaned our room the 6 days we were there. I had children with me but they still only gave us 2 sets of towels. We literally had to go buy towels. I DO NOT recommend this dump at all.

This is THE WORST experience I’ve ever had in a hotel and I am 100% convinced it is because we are a black family. I’ve spoken to the white customers they’ve all said they received service everyday. I’ve been here 5 days and NEVER had my room cleaned. My kids didn’t have wash rags or towels. The “manager” lied and said I refused service when I did not. Why would I refuse service I called and asked for? I asked 3 different times and was told 1 time it was too late to add my room (at 11am) the second time I was told it’d be serviced I left and came back it was not serviced so I went and found the room keeper and got towels for my children I guess because I got towels I refused service. Then the 3rd day IN A ROW I was told the room wasn’t on the list but they’d try if they got done early. Then the manager said “well they had 23 rooms yesterday” as if that was my fault. I am a paying customer, service is included within the pay. Then she said “we only service every 3 days” and I’ve been here 5. She maliciously blew me off and disregarded my issues and I’m sure it’s because I’m black. It is 2025 and we are still discriminating against black family’s at white owned hotels? They gave us a new room yesterday on our last day here after 5 days of disgusting treatment. I will be looking to file a complaint against this establishment. Then the room they gave us the light doesn’t work, there is no iron, there were soda bottles and trash under the bed to the point the trash can is full in this room already. This is disgusting and unacceptable. As a local business ourselves we find this extremely disheartening that there are still companies operating this way in our shared community. Ann Arbor is considered a melting pot but I guess they don’t like the black parts of the community. If we aren’t welcomed tell us that don’t mistreat us on purpose. God sees all though. Even you look through the reviews all the white customers had great experiences and all the black customers did not. This hotel is racist. If you’re black do NOT go here they will NOT clean your room they won’t even look at you. The front counter guy literally REFUSED to hand me my room key he put it on the counter and slid it across. Terrible.

The staff was really friendly and our room was nice. Beds were comfy and we slept great. Room was clean. Will gladly stay here the next time we're in town

The room smelled like dog and it had ticks in the bed and I had my not even one son dere and dere they made me walk all the way on the other side for a new room and had to take all my stuff and my son bye my self they should be ashamed‼️

Red Roof Inn on Plymouth is the best. The staff are always professional and kind, which is my favorite thing, but everything else is great too - including the amenities on the campus

Everyone was very nice and the Manager shannon was very helpful and Accommodating I would recommend this hotel to anyone

My experience at Red Roof in hotel was interesting. I stayed a total of 4 different times, and each experience was a little different than the other. I will say that if you are looking for a cheap stay, nice bed, and hot shower, this is your go to. The hotel attendant John, at night, is an absolute delight, he absolutely makes the stay 100% worth going back to. He is very much accommodating, and respectful. So if you have the pleasure of meeting John, you score yourself a good visit. I am, however, reviewing about my other 3 experiences with the check-ins without John. These 3 experiences have been the same with this particular hotel manager, named Joe. Please be absolutely aware if you meet Joe. He has short brown hair, child-bearing hips, and a little feminine energy. Especially if he doesn’t like you. I found it especially difficult to check in with him successfully the first time, without going through a obstacle course with him. Also, depending on who you are, or what you look like, will determine if he lets you know he’s a manager, don’t be swayed, he is, not the general manager, but one of the managers. But he always told me he wasn’t. My last 3 check- ins, were the EXACT same with him: I would make a reservation, go to check in for the reservation, and when it came to pay, my card would decline 2-3 times. So then I would run out of the building, check whatever I needed to check, because I KNEW my finances were in good standing, or else I wouldn’t be there, and come back in, and on the 3rd or 4th time, it would finally go through. It wasn’t until my most recent visit, that I caught on to the game he was playing, because on the 2nd time he had me run out, I came back in with my bank on the phone, asking them if they see a transaction even attempted, my bank teller even said he was playing with us, because with the bank on the phone in front of him, that was the QUICKEST that the transaction has EVER went through, out of the previous times before, when I had issues.
Of course, I went to the general manager, who is absolutely lovely by the way, her name is Shannon. I expressed my issue, and gave dates, explained the pattern with my difficult check-ins with Joe. However, I understand that as a manager, you want to protect the employee and the company, so all that was said was, no button was pushed to make your card decline, it was probably a system flaw, and its something they need to check out. She said she checked the cameras for the once incident, none noted of the other 3 times to show comparison. And of course, nothing was seen. I further filed a claim with the hotel, asked for a thorough investigation with cameras to show comparison about my 3 check -ins with him verses with others individuals. You know, if he had anyone else running out to check their finances, because their card declined 2-3 times? Lol, needless to say, they told me they weren’t able to resolve the situation, and that, “In this case, we have reviewed the situation and are unable to offer any additional resolution.” and that the matter was closed, 1 day after I filed the claim.

To anyone this situation has ever happened to, or similar in anyway, and you know you have the money in the card, and that everything is situated on your end, don’t be swayed. They will try to gaslight you, and make you believe it is an error with you, or flag it, like they did to me, as a system error. Please know, 1 you’re not crazy- patterns exist. 2. While there isn’t a decline /cancel button to push, what difficult hotel attendants can do, is cancel a transaction as you are about to pay, which would force it on your screen to say decline. And if you didn’t know, intentionally falsifying a decline, is illegal.

In conclusion, my stay was wonderful, but my check-ins were always difficult with JOE.

Hope this helps. Happy New Year!

Joe was great checking in and John and Kathy were great. Customer service here is excellent for a red roof inn or any hotel honestly.

I just would like to ask the management here why the rooms are so filthy dirty? You can't see the dirt when you first walk in but take a white cloth like I did and wipe down the floor your white cloth will turn black take a separate white cloth and wipe down all of the wood that way cloth will also turn black. That is horrible room service, I went down and spoke with the woman in the office her name is Kathy she was wonderful very nice helped me as much as she possibly could

I had a great experience staying at the Red Roof Plus! Raymond was a great help during our stay and made us feel welcome. I would definitely stay here again!

I stayed in a Premium King room on November 18, 2024. Upon arrival, Raymond greeted me warmly. Raymond is so polite and professional that I felt like a celebrity. My spacious room provided a table to work and dine. I appreciated the amenities of the hairdryer, ironing board with iron, multiple drawers, place to hang clothing and coats, spacious and cold refrigerator, handy microwave, and the bed/bedding was so comfortable that I slept soundly. The mattress and pillows are very comfortable. The safe provides peace of mind and the large screen TV offered a plethora of entertainment.
I appreciate the comfortable rest, convenient location, and affordable rates. I recommend this motel and I will continue to stay here on all my future overnight stays.

Raymond at the front desk is amazing.. great customer service.. super polite. Could b working at four seasons.. even called for a courtesy check to make sure rooms we ok... great guy

This is the fourth time I've stayed in this Red Roof Inn. While the building could use a little TLC, the rooms are clean and well kept. The staff has always been very friendly and helpful and this visit is equally pleasant.

No! It isn't the Marriott, but no one should expect it to be. For a Red Roof Inn, it is an excellent hotel for a few nights. Close to the University, Mathai Botanical gardens and a 5 minute walk to Carson's Bistro. A great place for a nice dinner and glass of wine.

I was supposed to stay one night on October 14th-15th due to my daughter having back to back appointments and we live 3 hours away. The room we stayed in had roaches. I ended up driving home at 3am because I did not want to stay. The staff was friendly but I definitely won't be staying again.

I spent one night here for a work event nearby. Thankfully I had no issues with the room, and things seemed nice and clean. Some parts of the room weren’t entirely finished, but it was workable. Considering the football game coming up the next day, I was just happy to find any place not outlandishly priced. Red Roof PLUS came through for me.

Surprisingly comfortable! Just needed a place to sleep, get a hot shower, and green space for my dog! I had a great overnight stay. Thanks for the hospitality.

Robert, Raymond, John and associates never fail to take care of us. We've stayed here about 2 doz times, and they are always great! Seriously, never been disappointed by this team.

Room was great. Service was exceptional. People who worked were very kind, even the ones working at 0500. Thanks for making a stressful trip easy amd convenient.

This place never fails us when one of my boys needs surgery in Ann Arbor. Always clean, friendly and very conveniently located!

11/10- Another successful stay ❤️ Thank you!

This is a good motel. I stayed here for business in Ann Arbor and the room is clean and bath and bed was well accommodating. Very close within two miles of major shopping, gas stations, restaurants and highway. The motel is well lit at night. Room price was very economical as well.

No laundromat? Don't stay 4+ nights!

I didn't know that and on the 4th day of my stay I had to go to the closest coin-op laundromat by Uber which cost me $40 and 30 minutes for the round trip.

This is a sad motel because that one ridiculous drawback aside, Red Roof Ann Arbor U is the "go-to hotel" I would recommend my coworkers using it instead of Double Trees by Hilton which is slightly more expensive.

The manager and well-trained staffers did nothing wrong--they did a great job. Very good services, the clean, comfy room, and reasonable price tags. I wish the headquarters of Red Roof Inn recognize this "blocker" and builds a laundry facility.

It's a basic hotel for sure, but never disappoints. I end up in AA solo and don't spend much time in the room, but it's perfect for what I need. After-dinner check-in attendant was very friendly and helpful and the overnight attendant helped me with some forks in a pinch. The room was clean and quiet. It had a TV, mini fridge and AC to make it through a hot evening which is what I was looking for. Price was right, location was convenient, bed and shower both worked.

This was a very pleasant experience. I will look for this in the future. I highly recommend this Red Roof Inn Plus too everyone!

The rooms are ALL dirty, all rooms will leave your socks immediately black. The local government houses homeless people here. I was once homeless and while being homeless isn't the problem most of the homeless go feral at a point and stop cleaning themselves because their lives are miserable. Anyway whatever the case their rooms aren't clean and everything is beat up and falling apart.The head manager Raymond is absolutely great but his underling managers are rude as can be when Raymond isn't around and they act like everything you complain about is your fault immediately before you even get a chance to finish your story. They act as if they don't have time to listen to your whole story. It's a shame because it's the best located hotel on Plymouth road but they shouldn't accept the cities money as they house people with major problems there that normally couldn't afford to live there and they brought the whole place down. That and the staff needs to clean better my rooms were all dirty upon moving in but the staff acted like it was my fault for not letting them service my room. I have valuable stuff and my wireless mouse was stolen immediately. Either way it doesn't explain why the rooms were dirty upon moving in. You can shower at night by the time you wake up your covered in a paste. The paste is from second hand smoking. Although you can't always see it when I wake up and I'm not longer clean after just showering that's not okay. Especially for the price, with a little research you can get a cheaper motel that's way nicer. Oh yeah last thing, their cable TV is satellite and it does not work half the time. Whenever any cloud passes you completely lose 90% of the channels. Where I moved to is 300 cheaper monthly still in A2 and CLEAN! I don't care how broke you are or how cheap your service is you can always take care of things and be cleanly! No excuses for dirty I'm sorry. Be glad I'm not uploading photos!

Anyways if you stay here talk to Raymond otherwise you may not get the help you're expecting!