- 10 Monongahela Ave, Morgantown, WV 26501
- Commercial Roofing
- Industrial Roofing
- 24/7 Emergency Repairs
- Financing Available
- Locally Owned & Operated
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Unfortunately we did NOT have the best experience with ReBuilders. We received flooding in our entire downstairs. Contacted them Sunday afternoon and received contact from Judd on Monday who was very nice and professional. He was able to come out look at everything and take pictures and told me someone would be in contact with me. A few hours later I received an Email from Luke with an estimate a few adjustments needed made and then we were able to get started. 2 days later a crew showed up around 1230 to get started. We had already ripped out all the flooring and moved 90% of what needed to be moved so they were happy the job would be easier than expected. Next day they were suppose to be back at 8AM no one showed up and no communication, So I called Luke who stated they had to go to other jobs so it was going to be later.. So finally at 12Noon Will showed up do more cleaning/ect and was out by 3PM. Next day he said he would be back at 11AM he was very nice, professional, and did the best he could with the communication he was provided. At this point I had some questions about what was on our estimate and what we were actually working on. So we discovered a few more things that was on the quote that I didn’t think was suppose to be done and Will was never told to do. So another email sent to Luke for questions and concerns. Next day they were to come out and take out all the equipment and clean up. I was told it would be in the afternoon. By 345PM we had no one show up and no communication so I messaged Luke who stated he would message them. 530 I messaged Luke again he stated he would message them again. Finally at 6PM they came to clean up and finish. They were in and out with in the hour. I was told someone would contact me Monday to come in and get the process started on replacing my walls and trim as my garage was exposed to the inside of our house. Great! Mitchell showed up Monday as promised walked thru everything and said this should be an easy afternoon job maybe Thursday or Friday. I wasn’t overly excited as I took Monday-Wednesday off work so the job could be done but I was just happy to be getting it done so I rearranged my schedule to be off Thursday and Friday. So 7hours pass and I still haven’t heard from them on the estimate or date/time. So I messaged Mitchell and he informed me Walker would email it to me. About 30 mins later I received it with information stated the earliest they could get to me would be 3 weeks later…. I messaged Mitchell with no response. So I called Walker and he said they had other jobs so that was the earliest if even then. Trying to keep our house cool with the heat wave and garage being open has been rough and with 2 young babies it made it worse. I did reach out to Judd who was the owner during all of this telling him my frustration with the lack of communication and was told he would let his manager Luke handle his job as he didn’t feel he needed to get involved… This was a terrible experience for my family and the lack of communication is absolutely terrible! So we were left with open/ tore down walls with nails LEFT IN THEM! Thankfully we were able to get the job done in 2 days later from another company at a cheaper rate! Seems like the company has good intentions with terrible communication!
I called Rebuilders Restoration after Hurricane Helene. Judd showed up when he said he would. He was courteous, professional and respectful throughout. It was during one of the worst times in life and he and Luke took over my house remediation better than I could have expected. I handed them my home that I once loved, and left. My husband would go to help and would leave telling me the house was full of people working and he would only have gotten in the way. I have recommended Rebuilders on local forums and to others I knew in my same predicament. I would hire them again. They definitely exceeded my expectations. The documentation and pictures are hard to look at, but hopefully they will help with insurance matters. I can not say enough about the kindness and professionalism we were shown in our time of need.
Rebuilders is a class act! Andrew was very attentive . He answered every text , call or question I had concerning my roof replacement . It was a very stressful event dealing with insurance and another roofing company. When ReBuiders (Andrew) took over it was easy. They arrived on time and exactly when they said they would . They cleaned up better than it was when they arrived . It took 12 hours to complete the roof!! I would definitely use this company again.
A special thankyou to Andrew for everything he did for this project.
- 10 Monongahela Ave, Morgantown, WV 26501
- Commercial Roofing
- Industrial Roofing
- 24/7 Emergency Repairs
- Financing Available
- Locally Owned & Operated