I hope my view proves helpful to all readers.
The short version for those who prefer a quick review:
Ram Jack has been overall incredible to me and my family. The work was done efficiently, they took my requests into consideration, they were beyond polite and accommodating, and they took great care and showed so much respect to me and my home.
The Long version for those that would like the full details:
From the start of my first initial phone call with Shane, he was humbly kind while speaking to me. This made our in-person meeting even greater. Shane took time to explain all findings and even areas that were not at a concern with me. (Which was very comforting) He shared with me products offered by the Ram Jack team and how foundation work is an important investment. The best part above all is that he shared with me that even if I did not do business with them, the impact of foundation repair and what to expect over time with poor foundation that has not been addressed. Not that I was on the fence at all, he just understood that cost can often be a fearful hindrance when making a choice to spend money on something you can't see. This showed a level of care far beyond an average company looking to grab quick business from customers. What I did not share with Shane was that I read many reviews from customers on other foundation repair sites (Not Ram jack) and read how they spent so much money with these other companies due to future repeat calls. That might explain why regularly routine foundation home repair was considered to be the norm way of thinking with some of my neighbors. Since purchasing this home, one of my next door neighbor's has had two different companies work on their homes' foundation. Both times they dug up nearly an entire side of the home to do repairs which was mind-blowing when I saw how different it was when compared to Ram Jack. Since Ram Jack is not using the concrete type of material that so many other companies use it causes them to stand out. On one hand that is good because they are using a product that not everyone else has today. This means there is a chance for less repeated foundation calls for the same area of the home after the work is completed, not to mention they truly stand by their lifetime warranty. Shane went over everything after the walkthrough and we discussed options regarding payment plans, how the work would be done and how involved I could get when the foundation expert tech installers were on site at my home.
When Lupe and his team arrived, I thought something was a little strange. It was because everyone was smiling while doing labor-intensive work, while I struggled to find the motivation to mow the lawn every week. I work in technology so seeing this was rare, but so amazing! That's when I learned that they were smiling because they loved the work they were doing and they really took pride in it. They worked fast and the work noise levels were super low compared to what I witnessed at my neighbors that used a different foundation company. Lupe communicated things, allowed me to capture photos and even agreed to the selfish request I made regarding the extra dirt that accumulated when the work was completed. Lupe also addressed another concern of mine that moved me to tears because he could've kindly replied "that's not on our list" but instead he shared that he would be happy to take a look and an upstairs bedroom door that showed light cracks and he provided great feedback. This was another great example of Ram Jack going above and beyond to take care of our family.
I cannot forget about Donna and Leandra. Both young ladies took great care of me with understanding completing the first initial payment, final payment and my referral receiving his gift card. They made the process smooth and easy to complete.
Last but not at all least to Randee, thank you so much for talking with me when I needed assistance. This is just one more great example of how my interactions have gone with every member of the Ram Jack team.