RAKS Building Supply
- 501 Otero Ave E, Socorro, NM 87801
- Commercial Roofing
- Financing Available
- Free Estimates
- Locally Owned & Operated
- Metal Roof
About the Business
What people say about “RAKS Building Supply”?
Customer feedback reveals a mix of experiences at Raks Socorro. While many reviews highlight friendly and professional staff, a massive selection of products, and efficient service, there are notable complaints regarding communication and transparency, particularly related to pricing and inventory issues. Some customers express frustration over being charged for unutilized materials and lack of assistance in resolving order discrepancies. Overall, the sentiment reflects significant satisfaction for most, but serious lapses in service and communication for others.
What Users Like The Most
- Amazing, massive selection, can do just about anything you need them for and can help you with any question you have.
- Friendly and courteous, they took care of all our needs while we were in Socorro working on my Mother in Laws house.
- Great service, everything organized & easy to get around.
- Staff let you shop, but are available if you have questions, which is nice.
- Great hardware store with fast and friendly service!
What Users Like The Least
- I was ripped off here. I was charged for the WHOLE sheet despite only getting 6 squares; they kept the rest!
- After arriving we were told that they did not have any white in their inventory. Keith did not offer any explanation.
- The only drawback is there is not a wide range of each type of household diy project items.
Recommended Reviews
I was ripped off here. I needed a 36x36 inch sheet of plexiglass cut into at LEAST (six) 12x12 inch squares. I was going to keep the remainder of the sheet (after my 6 squares were cut). I asked if they could do that, they said yes. After cutting the 6 squares, I was charged for the WHOLE sheet despite only getting 6 squares; they kept the rest! When asked why I was shorted, they acted like they were doing me a favor by shorting me and not charging for the 5 minutes of labor they did. Not only should you tell your customers UP FRONT that you charge for labor, you shouldn’t short them the material they requested as a substitute for that apparent labor charge. These are incredibly shady business practices.
Amazing, massive selection, can do just about anything you need them for and can help you with any question you have. Can even do custom things as well. Very professional staff and the people at the help desk would make my give 6/5 stars if I could!
I needed white 3 tab shingles for our garage at Elephant Butte so I called the store and spoke with Keith. He said they would be $22 a bundle. I told him we would be in to pick up on Thursday afternoon April 6. We arrived about 2 pm. After arriving we were told that they did not have any white in their inventory. Keith did not offer any explanation just that they did not have. He did not say he was sorry or that he could order and have them in by a certain date. Nothing! Very disappointing since we had scheduled a roofer to make our repairs.
137 locals recently requested a quote
- 501 Otero Ave E, Socorro, NM 87801
- Commercial Roofing
- Financing Available
- Free Estimates
- Locally Owned & Operated
- Metal Roof
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