Quality Home HVAC

Avoid this company. They installed a hot water heater in our home. We discovered a few months later the installation was not up to code. When I requested that they fix it, they ignored my repeated requests. It will cost me a lot of money to bring it to code. Then the company had the audacity to charge my credit card for a new service plan for the coming year. Run - don't walk - away from this company. I wish I had.

What I don’t accept, is a company making the enrollment process easy and then when you need to cancel you need to call and call and call and almost to the point of having to cancel my credit card to get a new plastic because that is quite IMPOSSIBLE. If you are reading this review RAN AWAY. Mediocre service always looking for something extra to charge and making it difficult.

I highly recommend this company.
They were very kind on time, and they were able to diagnose my issue. Aaron was my service technician, he is very kind and professional!!!

Had a problem with billing. I thought they were not going to take care of it, but Curtis made it right. Good job !

TLDR: RUN as fast and as far from this bait and switch practicing company as possible. I would have put zero stars if google allowed.

Bait & Switch warning story: I put in a yelp inquiry for a water heater conversion from gas tank, to electric tankless. Quality Home HVAC responded saying they’d be happy to help. They did an initial inspection and accepted the gig and offered what seemed to be a great deal with an up-sell for an AC unit install. I accepted the upsell. They came and started with the AC which wasn’t what I NEEDED at the moment as my water heater is 12 years old and on its last leg. Installing my AC their tech left my furnace unassembled until 9pm during a blizzard because “he had to run home for an hour” at 2 pm. MY TENANTS (and myself) WERE RIGHTFULLY UPSET. And I had to compensate my tenants because of it. After days of non responsiveness they decided to tell me they were backing out of the water heater job because it was “impossible” AFTER THEY DID AN INSPECTION AND TOOK THE JOB!!! They were constantly giving me other people to try and talk to, none of which were actually helpful.

The owner Curtis is just a slimy salesman, the other owner Candice is just a mismanaged Damage Mitigator, and Chris whatever his role is called me screaming at me because I told him my next step was litigation after they failed to get the permits and inspection for the gig prior to me leaving town on a month long business trip. I wanted them to inspect the work that they had finished and were so shady to deal with after they had my money. They failed the electrical portion of the inspection.

I have receipts and photos of everything including conversations, the mess that was left after they “finished”, and of everything else of this god awful interaction. Once again, RUN don’t walk away to find a better service provider.

Great Price, great people, great service. They got a new furnace installed in less than 24 hours and it's working great as of one month in.

Our A/C broke during the heat wave this summer, and while the part that broke was under warranty, the labor was not, this would have led to a costly repair. Thankfully Quality Home HVAC offered to replace the entire unit at no cost to us! This was very generous and saved us a very large amount of money. We will continue to work with them in the future.

We were very pleased with the work we had done using Quality Home HVAC. We had AC installed and a new electric panel installed. Curtis worked very hard up front to communicate the whole process and ensure to maximize rebates and get us the best deal possible. The work was done on time and the final price was as agreed upon (no surprises). Being an engineer, I had many questions before the work began and the team was great at answering everything. The AC unit that was installed is super quiet when running which is amazing as we spend tons of time outside in our back yard. Thanks!

Didn't actually use the service, so giving a middle of the road rating based on the only interaction so far. Happened to notice a van with your name on it using the public roads but not bothering to license your vehicle to help pay for those roads. You should fix this, as it's not that hard to do. 9 months expired on a business vehicle? Come on. Also, please tell the kid driving to get off his cell phone and pay attention to the road.

I had a great experience with them with the install and was told we could get the a/c put in before the electrical panel was updated. Well, when we got the electrical panel updated a few minths after the a/c was put in, they charged us for a $200 10 minute visit to tell us we had to take the breaker off the panel so it would not trip the a/c but the electrical was up to code. Then, we scheduled our (what we thiught was our service call about 6 months after starting to use our a/c) and they charged us for that visit!!!! After their tech came to the house to do their routine once a year visit that is part of their service warranty, our unit started leaking and flooded our basement. It flooded our basement… 11 times. They started blocking my number, my husbands and my dad had to call them in order for them to come out and fix it. To this day it is still not fixed. I was spoken to rudely by the owner, Curtis and had to request to not be contacted by him again. I will never recommend this company. I have lots of screenshots, photos and evidence of their own employees saying that Curtis was fielding our calls. We never wanted compensation for the flooding damage, we just wanted it to be fixed, to get a proper apology and to know what our one year service warranty covered. To this day, no one has answered my questions about what the service warranty entails. Very disappointed in their company and customer service.

Absolutely the worst experience I have ever had working with a company…
They schedule the appointment without telling the customer that there is an hourly fee for the technician for $190 per hour and a minimum of two hours that you have to pay for. ON TOP of a separate service fee. Completely misleading the customer. So you’re down $479 off the bat.

Please see screenshot of the information I was told on thumbtack from Quality Home for reference:
I was informed that they would send a technician to come and do a diagnostic FIRST for a fee of $99 to see what’s going on and then from there I can choose from the options of work to fix the issue. The technician was not under the same understanding and ending up doing the work without my permission, without presenting me with my options, and not providing me a physical quote of the work that needed to be done. Then when he was “finished” he threw a huge quote at me full on expecting me to pay it without me consenting to doing the work.

Huge disparity between the technicians and the “office team”. And when trying to call the company back for help and to talk things through, it’s impossible to actually speak with someone from the actual office of the company. Their number only routes you to the scheduling team for scheduling appointments who can’t help you with anything.

Oh and also, the work that they did didn’t even help. My ac unit is still not getting down to temperature and now they are telling me that I need more work done to improve it as well as paying those fees aforementioned all over again.

Extremely unprofessional company and I HIGHLY suggest working with another HVAC company.

UPDATE (in response to the owners comment):
First off, The office team did not reach out to me. They had the technician call me multiple times back even after we already spoke with one another and he couldn’t do anything other than “I’ll bring it up on our next team meeting”.

Secondly, they did not receive any sign off from me. As stated above, I did not even see a quote for the job until he was already done. I only signed off when I paid since he already did the work.
The technician did not communicate with me when the diagnostic concluded and the work began as stated in my screenshot attached. Again, I was the under the impression that he was still diagnosing. No one informed me that further diagnosis was needed since there was no communication.

These lies are great examples of the type of business you’ll deal with as a customer.
I highly suggest that Quality Home re-evaluates their business practices more in-depth.

I had a technician come to my home for an air conditioner repair. The technician arrived over 2 hours late and reported that the issue was with our thermostat. He quoted us over $900 to replace it. We decided to buy one from Home Depot and replace it ourselves. He then tried to charge me for an after-hours service call. When I disputed the amount, he instead charged me almost $200, when the service call was clearly listed as $99 when booked through Thumbtack, which was waived if we hired them to do the work, which we did not. I was, therefore, fully expecting to pay that.

After replacing the thermostat, the issue was not resolved. I tried to get them to come back and reassess the problem. I was scheduled for a service time of 1-3 pm. By 4 pm, they still had not arrived. I called to get an ETA and was told the call was canceled. The call center (could never reach the actual office of this business) could not give me a reason. They still have not returned my call.

Responsive and good to work with. Local company who installed an central AC unit for me and was able to make it all work in a tight space. Had them back out to the house for maintenance once as well.

Justin came out and was very helpful and educating us on what was wrong with our AC and was able to save us money, yet in the mean time doing a fantastic job. I highly recommend Quality HVAC. Make sure to ask for Justin.

From the first phone call, though the installation and follow-up, Curtis and his whole staff exuded professionalism, enthusiasm and a sense of pride in their products and services. We will continue to use them for ALL our HVAC needs going forward. HIGHLY RECOMMOND!!!!

Update 6/12/24
I'm somewhat reluctantly increasing my stars from 1 to 3. After the below review, I got a call back from Chris and he agreed to refund my startup service cost and some additional as well.
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I hired this company to do a swamp cooler startup. The inexperienced tech (his first swamp cooler job) couldn't get it going and then spent a lot of time on the phone with Matt asking questions. In the end, he said I needed some hard‐to-get part. No one ever got back to me on details of this part or service, nor did they provide the requested estimate for an HVAC system. I still paid $199 for the incomplete work plus another few hundred just to run a new copper supply line on the side of the house.

I had a bad feeling, so I called another company the next day for a second opinion. They came out and for a $39 service fee, got it working without any problem. I saw pictures and video documenting everything and the cooler hadn't even been cleaned. It's been working great ever since.

I called Quality that day to discuss all of this a never got a call back. I called again a few days later, still no call back. I finally (over a week later) left a negative review on Thumbtack, to which someone miraculously replied - with lies about returning my call and lies about the work done. Remember, I have all of this documented, including call logs. That same day I called them again and no one knew where to direct me. Eventually I got the number for service manager, Chris. Chris said he'd research and get back to me. Guess what? Another week has gone by with still no call back or anywhere close to resolution. Now I have to go through the hassle of disputing the charge with my bank and filing a complaint with the state Attorney General. I would never recommend this company. They've had multiple chances to get things right and squandered every one.

We reached out to them on a Saturday night when our air conditioning broke down, and our house was 86° - with kids we were a bit panicked.

Curtis FaceTimed us immediately to help troubleshoot and we found a temporary solution until they could send someone out first thing Sunday morning! Curtis was incredibly kind and patient.

You just don’t find customer service and transparency like this in home repairs anymore.

Top Notch in Service, Reliability, and Accuracy. Foundation of all the employee I have been in contact with. Most Out standing is Dominic and James

During a challenging power outage incident at our residence, I engaged the services of multiple electricians to assess the situation. Matt distinguished himself immediately by arriving punctually, equipped, and attired in professional uniform. Unlike another company, which merely provided a quote upon inspection, Matt conducted a thorough examination of our electrical system. His meticulous approach involved testing all cables and articulating precise recommendations regarding necessary replacements. His professionalism and clarity in communication were commendable. Without hesitation, I endorse this company and will certainly rely on their expertise for any future electrical concerns.

I already gave this company 5 stars on Thumbtack for an exceptional job at my house (great job, Matt). I called them again for another project and was completely blown away by James. It has become apparent to me that this company is exceptional for quality, but more importantly honesty and integrity. That’s tough to find sometimes, but these folks are truly good people doing good work, and can be counted on to give an honest proposal without driving up your costs on extra (unnecessary) work. It’s good to have another trustworthy specialty for my home.

I called 15 other HVAC places recommended by Google to fix 3 vents on top of the roof before having my roof replaced. All of them either didn't do it or said that they thought there was asbestos before looking. They were all asking for $7500 and above. Quality home gave me an amazing deal a fraction of that and had someone out the very next day! Will definitely be calling for future jobs and passing along information. Thanks again!

Matt was super knowledgeable, friendly, and explained exactly what he was doing and why. Great experience; will be using again.

As these things happen, my 23-year old furnace bellied up and died on a cold Sunday morning. By Tuesday afternoon, I had a brand new furnace installed that was working wonderfully! Matt and Jonathan ensured I received a quality furnace at a reasonable cost. They were personable and efficient and most importantly, I am confident the install was safe and the new furnace will last for years to come. From my first call to Quality HVAC to the time Matt and Jonathan left, the entire team was a pleasure to work with. Thank you!

Curtis and team are amazing to work with!! While I am on the east coast and not on site, they have assured me that both of our companies' locations in Denver, Colorado are in good hands! They have assisted us with preventive maintenance packages as well as servicing our existing equipment. They show up when they say, they are on time, professional and bottom line they know the HVAC business and thoroughly explain what is going on and what options we have available, and they have our back in what's best for our company's needs. We all know that those qualities are a rarity these days in society!! Their rock star staff and their Construction Manager even help monitor our current GC on a site to make sure the GC kept on track and did what they were supposed to do within our best interests!! Hands down the best HVAC company I have had the pleasure of dealing with, my only problem is they don't service the southeast and we can't use their excellent services out here! Thank you Quality Home HVAC for being the best in the business, looking to many years ahead! I can't recommend them enough!
Sincerely - A. Harrell National Coatings Inc

Chris and Curtis were absolutely fantastic and very knowledgeable. They were great with their follow up and helping us get the best deal possible. Would use agai anytime.

Construction workers at our home damaged the natural gas line, resulting in a leak where a pipe connected to an elbow, which I found after the workers left for the day. I was able to make a temporary patch and called Quality Home HVAC. Jay and Alan came the next day, replaced the line and attached it more securely.

Im a big fan of this company and everyone in it. The ownership is incredible and everyone Ive met on the staff is awesome and enthusiastic. We just had a tech out to do our furnace tune-up and he took the time to explain what he was doing and to educate me on my furnace/AC units. Quality is right!

Everything went great. 3 installers arrived on the scheduled day and time, communicated clearly with me, did their work, cleaned up, went over the details with me, asked if I had any questions and told me how to reach them if any questions came up later. That's 5 star service to me.

Add on: after this summer's great response I called them today when I woke to a 64 degree home! As usual, Curtis got some one out to me same day! The phone rep Angela was sweet. The tech Alan was great! Fixed it for a fantastic price! They have been more than fair, on time, responsive and professional. I couldn't recommend any one more! EXCELLENT!
My 35 year old rusted air conditioner stopped in July. I called them, based on seeing them in the neighborhood. I approached one guy when I saw him outside expecting him to say " call the office" but he waited for a break, and the came right up to give me an estimate. It was really reasonable.

So I phone shopped around but went with them for the best price. They came back in a few weeks, as it was top season for A/C calls, and did a great job. Very considerate of my flooring and property. Showed up exactly at the time they said they would! Every single person I have dealt with has been responsive and courteous. And I have had to call a few times about question concerning filters, or payment or rebate...every one from workers to owners.

I referred them to my next door neighbor and she is just as pleased! Highly recommend.

Great job installing two furnaces and two air conditioners. They brought a large crew to be sure everything was done in one day. The entire team was professional, courteous, clean and skilled! Very impressed with the company!

Had an issue swapping my thermostat and Curtis was able to help me troubleshoot over the phone and get it working without a service call. Definitely recommend

Curtis was wonderful, responsive and very helpful with getting our furnace working during the first snow of the season. We appreciate his help greatly!!

Quality Home HVAC did an outstanding job. Curtis was very knowledgeable and answered all my questions to help decide on best product for me. Installation was smooth and without any hiccups. A+ rating!!

My furnace stopped working overnight. Woke up to a cold house. Called Quality Home HVAC at 9 AM and by noon my home was warm and cozy. Same day professional service. Awesome.

It was so easy to made the appointment via phone. I got text updates about my services, and Elias was super friendly and good at his job!

Chris was extremely responsive, knowledgeable and affordable - we will definitely be using him as our go-to Hvac expert for all things at our home.

These guys know how to get the job done right at the best price while providing an awesome experience through the process. Hire them for your next HVAC job and you will not regret it.

Chris came to repair my thermostat. It was a simple fix however nothing I could have been aware of myself. He also took the time to answer questions I had about maintenance on both the furnace and AC. He was very pleasant and helpful. The price was reasonable as well even though work was done on a weekend. I will now use this company as my "go to" when necessary.

These guys are amazing and very trustworthy which is so appreciated. I needed someone to check a furnace that was not working at my rental property on the other side of town. Technician Chris was able to slot us in and notified us easy fix with power missing. So appreciated as have had techs from other companies take us to the cleaners. Thanks Chris and appreciate you work very much and look forward to having you back in summer for the AC. Cheers. - James

Utmost honesty and professionalism! I have worked with many service industry companies over the past 6 weeks and they are hands down the ones that I would recommend. Above and beyond service from Quality Home HVAC!

We just had our swamp cooler serviced by Chris and it was an excellent experience!

He was on time, notified us he was on his way ahead of arriving, and then did an excellent job making sure we understood the process.

We really appreciated that he took pictures of everything, pointed out things he noticed while performing the service, and talked to us about best practices for maintenance. Payment was also a snap.

We Will certainly be using them for many services moving forward!

They were actually 2 seconds early! Truthful and Honest! Glad I found this company. Matt is a great ambassador and does a great job! Liked so much I purchased plan. Read the reviews and they take care of employees and employees endorse their company. A win-win for them makes a win for customers too.

Thank you for the quick response on my house needs. Very professional and great communication throughout what was needed. Great value on doing a bundle installation. Thanks to Curtis and Matt for explaining the process and then going over all the questions we had in using our new systems. Highly recommended for service, installation, value and professionalism.

ZERO STARS!!!! I will not do business with this company again. Got charged $300 for the tech to come out and reset a thermostat?! Then the owner Curtis wanted to upcharge me $700 for a $250 thermostat. Wow... They try to prey on people and take them for all than can. I regret doing business with them. And if you give them a review like this Curtis will threaten you to change it. Put them on blast for taking advantage of hard working people. This company is bad. Go elsewhere.

Quality Home and HVAC is a great company, with good customer service.

They did a great job installing central AC in my home. James is very knowledgeable about installation, with his guidance we were able to install central ac in our 1940’s home that no other company would do. I will continue to use them for any additional work. I really can’t say enough about this company and I highly recommend checking them out for any HVAC needs!

Great working with everyone at Quality Home HVAC. Upfront, fair and competitive pricing and personable. Quality job on the install and follow up instructions

Gave me a quote when a neighbor was getting an A/C replaced Stuck to it, was on time and cleaned up after!

Quality Home HVAC installed a new furnace and A/C for us. The company was incredible to be work with - the communication from the owner, the prompt scheduling, the friendly techs, the amazing value/price, and their follow up! I couldn't be happier with their service.

As with any job, there were a few hiccups. There was also a little miscommunication between myself, their lead and their techs. In the end, Curtis made sure that everything was made right. The furnace and A/C install went well, the new humidifier is working great, and I'm happy I chose Quality Home HVAC as the contractor.

5 stars all around. I called to have maintenance work done on my Evaporative cooler. Eli went above and beyond getting my system running efficiently again. I highly recommend them due to their customer service, expertise, integrity and reasonable prices.

The entire family was great to work with, they went above and beyond to install AC in our 1950’s home the best way possible to suit our specific needs. They were kind, professional, trustworthy, and a good value. Highly recommend!

Very good experience with both of the technicians that have visited my home. I recommend this company over any other I have worked with.

Quality Home HVAC came out for a furnace and central a/c replacement and also installed a custom return vent in our basement. We could not be happier with the results and the new units have exceeded our expectations. We will definitely be working with them for any HVAC needs moving forward.

Curtis and team were extremely responsive, friendly, timely (when our furnace broke down in the bitter cold), and competitively priced. We are so happy to have worked with them!

We moved to Littleton just four days ago and had no heat in the home. We were fine until the temps dropped! Curtis came out, fixed the thermostat, and now we are warm!

The technician thoroughly inspected my HVAC system and took the time to explain any issues he found in a clear and understandable way. They also provided me with valuable tips on how to keep my system running efficiently throughout the year.

Overall, I was pleased with Quality Home HVAC's level of service and attention to detail. Their professionalism and expertise gave me peace of mind that my HVAC system was in good hands. I recommend Quality Home HVAC to anyone in need of HVAC services, and I will continue to use them in the future. Thanks!

I highly recommend the service plan! Everyone who has come to our house has been friendly and efficient. Great company!