Pomeroy's Hometown Ace

Couldn't get either of the 2 employees to ring me up. After 5 minutes of watching them talk to each other with me standing right in front of them, I put what WOULD HAVE been my purchase on the counter, said "scree it", and went to Barton's, where I was waited on quickly. Will be back to Barton's.

These guys will take great care of you. Very friendly and wide selection of parts and pieces. They always have the harder to find items that the big stores don't have. Save yourself a trip and start here.

The store is very clean and neat. I ordered an item online and they called me to tell me it had arrived. It sounds like a small thing but I was stunned at that tiny act. I don't know about you but almost every business seems lazy, rude and Incompetent. They were nice , quick, and even put my item on a cart. I didn't need the cart but it was nice to offer. I didn't get a notice that my item was ready for pickup in my app till I literally picked it up but like I said they called me on the phone so it did the job. I'll use the ace online at the monticello store again.

I hate big box hardware stores, and Pomeroy's is an example why. Their store is clean and organized, and their customer service can't be matched at the big box. I ordered a Little Giant M22 Ladder from Pomeroy's because I couldn't get one elsewhere. The central warehouse sent the wrong one twice. After the second try, Mr Pomeroy went to the warehouse personally, picked up my ladder, and brought it to my doorstep at 6 p.m. on Friday so I could have it when I started a job on Monday. And I don't even live in their county! You just can't get customer service like that at the big box! Thank you!

Awesome people
Love going in there, great selection. The owner is one heck of a guy..thanks for the monticello buisness

New store. Very orderly.Employees very helpful.Was able to get everything I needed. Will be going. back. Wide range of goods.

Couldn't believe how much they offered in tools from gardening to electrical, mechanics, plumbing, house remodeling and repair. You would need to go for yourself to appreciate!! 10Stars

The remodel on the store here looks great but it would seem that the powers that be could have spent some money on new shopping carts, more cashiers, and fixing the self checkouts so they aren't in cards only mode most of the time, and a lockable display for the deer urine so kids can't squirt it everywhere. Just my two cents.

Best customer service I've had and seen in a long time. They were all helpful and polite. Store is very clean and organized.