Pricing:
We contracted with Pickett to complete some work on our house to prepare it for sale. We were looking for some typical wood rot to be replaced and exterior paint. We also requested an interior paint quote. I think the quote was a bit high for the exterior work, but not so bad that I didn't go with their services. The quote for the interior painting was outrageous, so we opted for another painter. The other painter's quote was nearly $3000 less than the quote from Pickett. We were also having some plywood put in the ceiling of the carport, because the builder used interior drywall in our neighborhood. Pickett gave us a "complimentary upgrade" to beadboard instead of plain plywood. This really added a nice touch to the carport ceiling, and was an appreciated upgrade. They only requested 1/2-down to start the work, which we felt was certainly reasonable. They also honored their coupon they regularly have (often in the Alabaster Newsletter, or ValPack). We printed ours from the ValPack website.
Workmanship:
The quality of the exterior work was pretty good. There were a few spots where the painting got a bit "sloppy," but was overall good work. The beadboard in the carport made a great upgrade to our carport, and added a touch of "class" to an otherwise mundane area of the house. Unfortunately, due to our unusually cold winter, the holidays, and several bouts with rain, our work was regularly delayed. It took a bit longer than expected to complete, but didn't delay our schedule of listing the house. The little interaction I had with the crew was polite and courteous, though at times the project manager came across as mildly arrogant. Communicating with the PM via email was the best medium, although he sometimes took a bit longer than expected to return messages.
Post Work Follow-up:
Again, the delays in returning messages made for a challenge in clearing our post-work "punch list," but this was also around the holidays, so we conceded a bit. Had there been more clear communication about workday expectations (e.g. workers will/will not be onsite today) this would have made for better overall feeling about the length of the job.
During our home buyer's inspection, they found more wood rot that was inadvertently overlooked by the crew. While I don't expect the painters to look over every square inch of the house (heck, neither did I!), it ended up being a significant portion of the chimney that had rotted out the edge of our masonite siding. One would expect that at least part of that might have been discovered and either repaired or at least alerted me to the potential change in an estimate so it could be repaired. When we approached our PM about correcting it, he gave us a price quote. After paying over $6000 for the original work, this was certainly unexpected, especially with their "1 year warranty." I spoke with Josh, the owner's son who is also in management with the company. He immediately started working with me to find a reasonable solution. I ended up having to pay a bit more, but we did come to an acceptable compromise on the final cost of the supplemental work. In the end, Josh personally stopped by the house to deliver the revised agreement and took pictures of the missed work. It turned out that the rot was more severe than even he expected. He opted to continue to honor that revised estimate and didn't charge anymore. Josh really worked hard to make a relatively displeasing situation wok out well in the end. Josh was absolutely committed to service and ensuring my end satisfaction. He even reached out after the supplemental work was completed to check in on my satisfaction, and knowing there was a bit of a sour taste, still wanted this Google Review. Josh knows what it takes to listen to customer concerns and immediately find a reasonable solution that works in the best interest of all parties. Had it not been for Josh's actions, my 4-star rating would have been a high 2-star, or low 3-star.