NW Green Panels

I am absolutely enthused with the entire experience working with this amazing company from start to finish. The office was extremely thorough with communication. The installers were polite, well mannered and also were very respectful to my property and kept it clean. 10/10 would Recommend to anybody.

Love my greenhouse!

The company was extremely helpful the entire process, from choosing the greenhouse, making a few specification changes, to delivery and helping me put it together. I ran into a few concerns during the build process (I built it myself) but was able to get help from them. I wish, however, that they had better build instructions for those of us doing it ourselves, rather than relying on You Tube videos, which do not always capture some of the details.

Customer service has been great. They are very responsive with questions.

My only regret... I wish the greenhouse was bigger (but it is expandable!).

I don’t normally post reviews but felt compelled to do so in the case of NW Green Panels (NWGP). They are a local business for me and when I decided to purchase a greenhouse in 2021, I looked at several different options (big box, internet, etc.). I loved the idea of using a local company and NWGP fit the aesthetic I wanted. And just a note to anyone out there considering a greenhouse, go to their website and take a look; you can probably get one! I think that’s so great!
When I placed my order, communication throughout the process was excellent. My greenhouse was installed and I loved it and still do. HOWEVER, what I want anyone who is looking to purchase a greenhouse to know about NWGP is that the customer really does matter to them and building a quality product is what they are all about. I say this because I did have issues after the initial installation of my greenhouse and when brought them to their attention, they absolutely made sure that my issues were addressed and rectified.
In addition, and this is truly the amazing thing (at least for me), when my roof panels were damaged by a recent hail storm (Mother Nature at her best/act of God…whatever), I figured they would tell me the warranty didn’t cover that. Well, I was wrong! I was dreading the thought of what getting new panels would entail and the associated cost to install them as the whole roof structure was impacted. They did not blink an eye. I happened to go to the Home and Garden Show in Redmond and they were there with some of their latest greenhouse models. Ashleigh Sheppard (Sales and Marketing Manager) was their and the first thing out of her mouth when I told her what happened was, “We will take care of you. It’s covered”. She then proceeded to get my contact information. The owner of the company (Jeff Sagner) happened to arrive while I was there and he confirmed that they would take care of the issue. I guess I am so used to companies trying to avoid taking responsibility and trying to find ways NOT to honor their warranties, that I didn’t have any great expectations. She was able to confirm my information on the spot and she and Jeff advised that the repair would be a priority and they have. One of their long-term employees (Luis) came out to the house the following week, assessed the damage and they are working with me to get the work scheduled as soon as possible taking into consideration their workload and my time constraints. He was so pleasant and knowledgeable and answered all of my questions.
What an absolute pleasure it has been to deal with NWGP. Things don’t always go smoothly and there can be problems. It happens. BUT, what truly stands out about NWGP, is their commitment to their customers, building a great product AND making it right when something goes wrong! If you want/need a greenhouse, please consider NW Green Panels. You will be so happy you did!