Logo of NAPA Auto Parts - Gorge Auto Parts

NAPA Auto Parts - Gorge Auto Parts

  • 114 Oak St, Cook, WA 98605
  • Commercial Roofing
  • Industrial Roofing
  • 24/7 Emergency Repairs
  • Financing Available
  • Licensed & Insured
Hours
Mon7:30 AM - 9:00 PM
Tue7:30 AM - 9:00 PM
Wed7:30 AM - 9:00 PM
Thu7:30 AM - 9:00 PM
Fri7:30 AM - 9:00 PM
Sat7:30 AM - 9:00 PM
Sun7:30 AM - 9:00 PM

About the Business

At NAPA Auto Parts - Gorge Auto Parts, located on Oak Street in Cook, Washington, we pride ourselves on being a versatile resource for all your automotive needs. Our extensive range of services includes roof repair, roof inspection, roof skylight installation, and gutter repair, ensuring that we can tackle both minor fixes and major projects with ease. Our team is dedicated to delivering durable solutions that stand the test of time, whether for individual vehicles or larger commercial needs. We understand the importance of organization and attention to detail in every job we undertake.

Our commitment to thorough project coordination allows us to manage complex tasks efficiently, ensuring that every aspect of your project is handled with care. Serving Bingen and the surrounding regions, we are here to provide reliable support and high-quality results for all your automotive and roofing requirements.

What people say about “NAPA Auto Parts - Gorge Auto Parts”?

Customer reviews reflect a generally positive sentiment towards the company, particularly highlighting the helpfulness and knowledge of the staff. Many customers appreciate the prompt assistance provided in critical situations, as well as the efficient communication regarding part availability. However, there are notable concerns regarding the accuracy of the store's hours, leading to frustration for some customers who arrived expecting to find help. Overall, the staff's commitment to customer service has left a lasting impression on many patrons.

What Users Like The Most

  • They must be doing something right!
  • The staff are friendly and helpful.
  • They always have the parts.
  • The lady came out tested my car and answered my questions.
  • They definitely stepped up to help out!

What Users Like The Least

Customers are fully satisfied

Recommended Reviews

Overall Company Rating
Good 4.3
Out of 10 reviews
5 stars
4 stars
3 stars
2 stars
1 stars
Show first:
David Scharfenberg
Nov 11, 2024

I was finishing up a critical repair to my vehicle today, Sunday, November 10. Using a Google search, it stated that they were open until 5 PM. The company website says they are open until 5 PM on Sundays as well. I called the store and asked whether they had the part in stock that I needed. They said they had four on the shelf. They did not, however, inform me that they were closing in 15 minutes. Assuming they were open until 5 PM I drove from 25 minutes away, arriving there at 4:08 PM. Imagine my surprise to see the store closed. A sign on the door said they close at 4 PM. I saw the two employees who work there outside the side door chatting and having a smoke. I drove up, lowered the window, and asked them if there was any way they could open the store back up for me. They both flatly refused. This is really bad customer service. And the company website says they’re open till 5 PM, yet they have a paper sign on the door that says they close at 4 PM. Truly bad customer service.

Dustin Hines
Nov 22, 2023

Had one of our log truck drivers stranded in White Salmon (140 miles from our shop) with dead batteries this morning and they were extremely helpful in getting the batteries out to him. Not a typical situation, but they definitely stepped up to help out!

Jauna Beeks
Apr 2, 2022

My dad has been going to and has had an account at this NAPA since he was 16 years old, he's 80 years old now! They must be doing something right!

D C
Jul 30, 2020

I was in need of some professional knowledge, an advice and I came to this store after being at the useless "Mark's Auto Repair Service". The lady came out tested my car and answered my questions and made recommendations on the limited options I had in this town. Great!

William Bregin
Jul 24, 2019

They always have the parts. The ppl are very educated and helpful. You can go in there asking about a part that you need to put a 350 in a Ford, and they will be like, here it is, and don't forget about needing this to make it work. You know what it would be exactly what you need.

Draper Family
Dec 20, 2018

I appreciate the mindfulness of the staff at this store. They are frequently busy with customers and calls, but they have always treated me courteously and have been helpful in answering questions. It is nestled in a small town so don't expect them to have every part for every vehicle on hand. That being said, I have been able to find the parts I've needed for my 2005 and 2008 vehicles there with no difficulty and they are always willing to bring in whatever I need.

Aaron Kempf
Oct 19, 2018

They were great. They ordered a couple of small parts from the city next to me. And we were quite happy.

Seth Stennett
Jul 3, 2018

I always get awesome service at this Napa. The staff are friendly and helpful. I usually know exactly what I'm going in for, but the staff are always knowledgeable when I don't. This is not true for the other Auto Parts stores in the Gorge.

Jeff M190
Mar 4, 2018

A friend of mine is a regular customer of this particular Napa. He says the guys are always knowledgeable and very helpful. He helped me with my car repairs and chooses this Napa over the H. R. Napa, for that reason, soley. If it ain't broke, don't fix it, seems to be his theory.

J N M S
Dec 30, 2017

The Wilson family really goes above and beyond in everything they do I feel like I'm part of the family when I walk through the doors. Great people and the best at what they do.

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137 locals recently requested a quote
  • 114 Oak St, Cook, WA 98605
  • Commercial Roofing
  • Industrial Roofing
  • 24/7 Emergency Repairs
  • Financing Available
  • Licensed & Insured
Hours
Mon7:30 AM - 9:00 PM
Tue7:30 AM - 9:00 PM
Wed7:30 AM - 9:00 PM
Thu7:30 AM - 9:00 PM
Fri7:30 AM - 9:00 PM
Sat7:30 AM - 9:00 PM
Sun7:30 AM - 9:00 PM

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