- 205 Scott Ave, Fort Scott, KS 66701
- Commercial Roofing
- Residential Roofing
- Financing Available
- Licensed & Insured
- Slate Roof
About the Business
What people say about “Mayco Ace Hardware”?
Customer feedback is mixed, highlighting significant issues with customer service and management in several instances. Negative reviews frequently mention poor handling of returns and exchanges, abrupt communication, and a lack of professionalism, leading to a loss of business. Despite these concerns, many customers appreciate the friendly atmosphere and helpful staff, particularly when it comes to finding specific items. Delivery and communication appear to be problematic in some cases, causing frustration among patrons. Overall, while there are commendable aspects, serious complaints significantly impact the perception of the store.
What Users Like The Most
- Good old fashion customer service.
- I absolutely LOVE the family atmosphere.
- They have a good variety of product as well.
- The section for outdoor cooking was well organized and fully stocked.
- Pretty awesome to have a mom and pop hardware store two blocks from where I work.
What Users Like The Least
Customers are fully satisfied
Recommended Reviews
Literally called the store at 5:45pm to ensure they had a part for an immediate plumbing issue. The worker said yes, and explained they like to close early before 6pm and said since we knew what we wanted we'd be ok. We arrived 10 MINS before they closed. The worker we JUST got off the phone with had the door locked standing in the window and wouldn't open it and pointed to his watch several times. My family had a business account there, and will NOT purchase another thing from there again. I'm sure Chris M, the owner wouldn't appreciate losing the revenue. ABSOLUTELY TERRIBLE!
Very poor management. Bought a cord got it home and happened to be too short. Try to return/exchange it for the proper one. Was told directly from the manager they could not do that and they do not do any type of exchanges. Over something so small. It will be the last time I try to do any business there. And it wasn't made clear but the cord was not used in any shape or way. It was strung out and then rolled back up when it was 2 foot too short.
We drove 20 miles as Mayco is the closest Ace Hardware Store to our town. My husband and I enjoy walking around and looking at the wonderful selection of oddities a true hardware store offers. Today we needed our own oddity. The internet said Mayco had what we were looking for. LAUREN understood what we were looking for and searched the store until she found it! Good old fashion customer service. Thanks LAUREN ☺️
- 205 Scott Ave, Fort Scott, KS 66701
- Commercial Roofing
- Residential Roofing
- Financing Available
- Licensed & Insured
- Slate Roof