Kaiser Siding and Roofing LLC - Suwanee, GA

Pat Buckley and the crew at Kaiser did an excellent roofing job on our house. Pat's professional approach made the planning and execution extremely easy. Pat and the crew covered every aspect of the job - from cleaning stains off the copper window awnings to ensuring not a single nail was in the yard or on the driveway. Pat's follow up and follow through is unmatched - he truly has his customer's needs in mind as he carefully explains the process and cost of the job. I highly recommend Pat and Kaiser Siding and Roofing!

Very professional, spelled out clearly what they would do, installation went very well. I would recommend anybody to invite them to compete for their business.

Mike & his entire team were awesome. They helped navigate the insurance claim and did an excellent job on the install. Great folks!

After much research, including multiple bids, we recently chose Kaiser Siding and Roofing to replace the roof on our home. We only took bids from Owens Corning "Platinum" installers.
We could not be happier with our choice. Michael and his team did an OUTSTANDING job. Michael's knowledge and professionalism made the process simple and efficient. No sales pitch...just the facts and our options.
We were kept up-to-date on each step leading up to construction day. The crew did an excellent job in protecting our home and keeping the job site clean. Michael was "on-site" most of the day and his team did a great job keeping us informed on the day's progress.
Clean up was excellent with great attention to detail.
Overall, I highly recommend Kaiser Siding and Roofing for your next roof...truly outstanding service and value.

Would highly recommend…Michael was extremely professional - quoting, financing, scheduling was a breeze and he was knowledgeable on what to purchase and what is unnecessary for our needs. I would highly recommend.

I recently used Kaiser Roofing for my new roof, and I'm happy with the job they did. I initially chose them because they are a certified installer for Owens Corning shingles. Mike Kaiser was easy to work with, and the crew that installed the roofing seemed on top of things. Mike was also helpful when it came to recommending other contractors for some issues I had related to my chimney.

Michael and his team always provide excellent customer service and quality workmanship. Highly recommend Kaiser Roofing for full roof replacement as well as any repairs.

Great company...fair price...I got other quotes...clean up was super...I have not found one nail!!! Yea....I would use them again in a minute...only I hope I never need another roof

Mike worked with our insurance adjuster constructively to make sure we received the best possible outcome. He was highly responsive and made sure the job was done right. Highly recommended!

The folks at Kaiser Roofing are hands down some of the best people you could work with when things go sideways. They attended to patching quickly to prevent further damage. Michael from the time he came out to evaluate our roof, to the formal insurance inspection, prep and delivery, everything he and his team delivered was in the most professional and timely manner. They lived up to their excellent reputation! Save yourself some time and give them a call, you will be glad you did!

Cheers,

Robert

Guys were quick and professional. They are very communicative in which they walk you thru the process. I highly recommend them.

Highly impressed with the care and service provided. Mike and his team were respectful, prompt and showed great care throughout the process. I highly recommend!

No weak links in their chain. From start to finish, everything was top notch. The main strength is that they care. Every person I dealt with did their very best to make sure I was well taken care of. They all work very hard and the quality is awesome. Highly recommend...

I have had several roofs installed in my lifetime. My experience with Cole Nolan and Kaiser Siding and Roofing has been the best ever. Cole is meticulous at identifying issues with your roof and providing an accurate, detailed estimate to make sure all the bases are covered. He relieves you of the burden of dealing with your insurance company, if your damage is from a storm like ours was, and all you have to concern yourself with is watching an expert in action. My neighbors are even commenting on how great the new roof looks! I am so pleased with their service, I have had them added to our subdivision’s recommended contractors list. Well done Cole and Kaiser!

First class company to do business with. They did everything they was supposed to do and on time! Always kept me informed on what was going to happen next !

I was very pleased with the work and especially of all of Cole's help in getting this approved through our insurance and the quality work they provided both on the interior and exterior. Very nice people that work there and very knowledgeable. Would definately recommend them!!

Great experience. The materials and crew were timely, clean up was adequate crew were friendly. Michael was super. He took the time to explain everything before hand, sent photos and video during and after the completion. Thank you tremendously for your excellent service all around.

Originally engaged Kaiser Siding and Roofing to inspect a recurring leak. Cole Nolan was sent out to inspect and provide estimate. Cole found the reason for the reoccurrence was due hail and wind damage, which the previous contractor failed to mentioned and charged me for repair that was going to fail. Cole walked us through the claim process and provided the carrier with the needed data to approve the claim to replace the roof. Cole returned and went through the products they offer and associated cost. We agreed upon the materials and price and scheduled the same day. The process was easy and without pressure. Roof was put on in one day and the crew was great. The roof looks great and they cleaned up like it was their house. Overall experience was possible.

The best decision we could have made! From start to finish of our full roof replacement, Kaiser Siding and Roofing was an absolute pleasure to work with. Our lead contractor, Andrew, treated our job as if it were a roof going on his very own home. He was right there for us through the entire process with complete expert knowledge and next level professionalism. His team of installers was excellent to say the least.
After interviewing four companies, we are thrilled to have decided to work with Kaiser! You will be too!

Its been a pleasure working with folks from Kaiser. Right from inspection to damage assessment to dealing with insurance and roof installation, it was all methodically done and documented keeping me updated all along the way. The roof installation was efficiently done and cleanup was perfect. I would recommend Kaiser group to anyone looking for roofing services.

I would highly recommend Kaiser Roofing for all of your roofing and gutter needs. Mike Kaiser sat down and explained every step of the process and told us what to expect. The day of the job the crew showed up at day break and the roof was finished that evening. The cleanup was impeccable. Gutters and downspouts went on the next day. Once again, great work and outstanding cleanup. Would highly recommend Mike and his crew for any of your roofing needs. We would give them six stars if possible.
Kurt and Stephanie Schoenrock

This company was amazing, had an awesome sales guy that walked me through the process. Kept me informed always. I highly recommend using this company

Cole Nolan was great to work with. Prompt, professional, looking for best option (instead of what would make them the most money….like my previous roofing company)

In a time when customer service is a lost art it is refreshing to work with professionals like Michael Kaiser and his team. He guided us through the entire process to replace our roof and do some other minor repairs. Quality is great, clean up is great. Michael was responsive and happy to answer all my questions and assisted with the insurance claim process. It was probably the least stressful this experience could have been. I cannot recommend them enough. A++++

I first talked with Dylan on 12/7/21, I wanted to replace soffits, fascia, some siding, and new gutters. After delays, 1/3/22 was the start date. They said they’d bring all materials and start working then.

On 1/3, 9:30 am, the crew did a walk-around and left. They didn’t have ANY materials but would have it the next am. Dylan promised that work would be finished by end of the week.

On 1/4, only 1 person showed. I was told that more people would be there after that and everything would be done on time.

I told Dylan that the “Attention To Details” listed their contract weren’t being done. Roof debris (see pictured nails on roof near the gutters), landscaping wasn’t protected (no tarps were used, paint all over the yard, see the 15-ft paint puddle picture), the crew ran a roller magnet once the entire time & I’m still finding nails/screws, daily cleanup never occurred. Metal, wood, caulk tube tips, etc. all over. “Attention To Details” never happened.

On 1/5, I told Dylan how the metal roof covering the overhang of my garage was damaged by the contractor’s ladder. Dented/bent all over, it needed to be replaced. Their solution was to hide it with new gutters.

On 1/8, I replaced the garage floodlights as they were painted over. I saw that the electrical boxes were gone. The attached picture shows how the lights were wired/attached. Ground wires cut, mounting brackets screwed directly into the fiberboard and the holes were starting to wallow out. The wiring kept the fixture from sitting flush against the soffit; it would swing like a chandelier. Dylan also saw this.

I saw old soffit/electrical boxes hidden beneath the new stuff. The picture shows their fiberboard over the old plywood. Either Kaiser didn’t remove all of the old material, or they slapped new soffit over the old stuff.

I told Dylan, he said that they would send out an electrician to fix this. The person who showed up wasn’t an electrician. His crew chief argued with me that the floodlights were installed correctly, as they were before. After getting the crew chief to accept that it needed to be fixed, the non-electrician took 2 hours to get the electrical boxes. He said he would install and caulk the boxes but only sealed one and left.

Dylan arrived on the 19th to finish up and clean up in the yard/driveway. 2.5 weeks for what I was promised would be a 3-day job.

After rain on 2/3, one of the new floodlights stopped working. I took it down, the contacts were corroded and the housing was full of water. I removed the mounting base, more water. I told Dylan the situation and how some of the fascia caulk looked incomplete, letting water in. He told me they’d get back to me. Dylan and Andrew showed up on the 11th and Andrew proclaimed that it was “completely sealed.” He said it was either a pre-existing condition (which I disproved by showing him the old light fixture with no water damage) or bad caulking for nearby siding that they didn’t touch. He said they did everything correctly. I then saw what’s in the picture with the 2 large yellow arrows and showed Andrew. Behind the fascia that they installed, no caulk was applied. He told me that he saw that but didn’t think it was the problem. So he either saw it and wasn’t going to say anything (dishonest) or he didn’t see it and was lying about it seeing it (inept and dishonest).

I said how mad I was, how much time and money this wasted. I asked if he would be happy with the shoddy work, pointing out the pictured fascia pinnacle or the pictured triangular fascia pieces next to the gutter. He told me that he “was sorry that I felt that way” and he thought everything was satisfactory. He stated how they come out 9 times, that they’ve been more than accommodating.

UPDATE 3/7/22:

After talking with the owner, several of the issues have been corrected while I fixed the rest.

Our experience with Kaiser Siding and Roofing began with replacement of our 20+ year old roof, which between age and weather damage, had seen better days. Sales manager Andrew Schneider came to prepare an estimate, handle communications with the insurance company, show product samples, etc. Once the project was agreed upon, the work was scheduled and completed in a single day (and ours is a fairly large and complicated roof). Site was left clean with no damage to landscaping etc. Never found a single nail on the ground anywhere.

Then as we were settling up for the roofing job, we mentioned that our deck was the next project we needed to get after. Well, it turns out that Kaiser does this as well. So we hired them to put down new decking as well as adding a covered area, repair some wood rot and paint the exterior of our home. We could not be more pleased with the outcome of this project! The crew was here most every day, except when weather prevented outdoor work. Andrew did an excellent job of communicating throughout the project and never failed to respond to messages in a timely fashion.

Kaiser was very professional and thorough on both projects, completed in a timely fashion and left the property clean upon completion. Highly recommended!

Gary was great. He made sure I was well informed of the process and products offered. He was very personable, professional and his crew did a great job.

Kaiser Siding and Roofing handled my roof replacement from start to finish in a prompt, professional, and thorough manner. I do not have any complaints with their work. They walked me through and helped me understand the entire process. I feel their service was top notch!

Hail damage caused us to have to get a new roof, Andrew and his team did an excellent job. Very professional team that completed the job on time and made sure that we were happy. The new roof looks fanstastic.!

Mike Kaiser was so very helpful throughout the entire process of replacing my old roof. He was always on time, responsive and a pleasure to work with. I highly recommend Kaiser Roofing and would definitely use again in the future

We had a great experience with Kaiser roofing! From coming out to assess the damage to our roof to helping us w the insurance company as well as doing the roof. They stayed in touch and communicated well! Also very responsive and did a great job! We love the roof!

Every step of the process was explained thoroughly, work was done on time, and quality of work and clean up was excellent. Andrew was exceptionally helpful. Highly recommend.

We are so pleased with our new roof, it's beautiful!!!
Our Sales Rep, Andrew Schneider gave us excellent service throughout the whole process. He made himself available at all times and always followed through as promised.
We highly recommend Kaiser Siding and Roof to everyone.

It was an enjoyable experience such as it is in getting a new roof. Andrew Schneider was a pleasure to work with.

Their drivers will run you off the road if you are in a lane and they need to get over. ..as they did me, on saturday morning around 950am, on martin road, flowery branch city, they turned i to martins crossing subdivison later down the road...tag rqv1781...bad drivers..means bad service!

Can’t say enough good things about this company. When other roofers wouldn’t call me back, these guys came out the day after I called them. Drake was awesome! They took a lot of the work with the insurance company off my plate. Finished my roof replacement in two days!

I'm not sure of where to start. From the moment that my husband and I met Mike, we immediately knew that we were going with his company. We had a few other roofing companies to give us quotes but none compared to Kaiser Roofing. Granted, they were all around the same ballpark regarding pricing but for us it was about much more than that. Mike was professional at all times but also very personable. Our interaction was more of that of a family friend and not someone we were actually doing business with. This meant alot to us. He was in constant communication with us and was always available if we had any questions. The job was completed in a timely manner and we are completely satisfied with the work that was done. We have received several compliments about our roof. Needless to say if you are looking for a quality roof with a professional who is top notch and adds a personal touch, Kaiser Roofing is the company that you should choose. They are really second to none!!!

Michael Kaiser was great - very proactive and professional. He made the process of getting a new roof amazingly easy.
The end result is a beautiful new roof with very little effort on my part.
Fantastic!
Nancy

The quality of the work is top notch. Mike was able to provide me all the minute details on how they are going to handle the roof replacement project. Mike was punctual and was able to give a competitive price and the work done was of high quality. Thanks Mike.

Kaiser does an amazing job! They are prompt and thorough. Extremely high quality workers and very, very efficient. The only roofing company I would use.

I was very fortunate to make the right decision using Kaiser Roofing to replace my roof. They had the job completed in one day and were extremely good about cleaning up afterwards. Roof looks fantastic. Highly recommend!

Ben was awesome. He made the process easy and followed through on everything. The roof was completed quickly and looks amazing. Everything was cleaned up and if not for the new roof you would never know they had been here! Thanks for a great experience!

I would highly recommend this company!
*very professional
*prompt to return and answer all questions
*crew was on-time, got the job done in one day, cleaned up thoroughly afterwards
*job supervised on-site by owner, Mike Kaiser
and he dealt with our insurance company
*at the end of the day, we now have a beautuful, quality new roof!

I have used Kaiser Siding and Roofing for each over the past few years. There quality of work and follow-up on each endeavor has been excellent. My most recent experience has been the installation of "solid" surface gutter toppers recommended/offered by Kaiser. Again, they displayed exemplary attention to detail in installation, and the gutter toppers have met expectations in recent rains. I am awaiting a "torrential downpour" we often have in this area to see how well the gutter toppers perform. I have high expectations.

An overall great experience! I highly recommend this company! Great customer service and great craftsmanship, as well! Thank you, Kaiser!

Kaiser Roofing did an excellent job on the installation of our roof. It stands out and is one of the best looking roofs in the neighborhood. Michael Kaiser was outstanding to work with and kept us informed every step of the process.

Mike is a very respectful and responsible person who takes his work very serious, it was a great experience for me when he did my house, so when I needed the roof in my business I called him and, again it was great.
I recommend him to anyone.
Thank you Mike

A new roof is expensive and scary. I was totally pleased with Kaiser Roofers. The owner Mike Kaiser gave me all the options and then did everything from meeting with adjusters, and all other dealing with the insurance company. He asked for no money from me until the insurance paid me. I was pleased enough to call only him when I needed a roof on the office building I own as well as my residence. 5 stars from me.
Dwight Johnson

Kaiser Roofing replaced our roof. Michael Kaiser the owner and his team did an outstanding job and the crew completed it on schedule. Michael was able to help us get the roof replaced through our insurance company. Michael knew exactly how to address the issues with the insurance adjuster so we could move forward with roof replacement. As a Realtor I personally refer Kaiser Roofing on a regular basis.

I cannot say enough great things about Mike and his team at Kaiser. They did an outstanding job on my roof replacement. They were helpful walking me through the process with my insurance company and I couldn't be more thrilled with the outcome. I have referred them to anyone I know looking to replace their roof and have used them for my rental properties. Thanks so much Kaiser!

We were very happy with the work Kaiser did repairing our roof leak and the new flashing around the chimney. The worker did a great job and the administrative system of working with the roofers to organize it was great, as well. The cost to do it all was very fair! I highly recommend using Kaiser!

Just used Kaiser for our new roof and we are very pleased. Great to work with and they did a beautiful job. My husband is a contractor (he is quite particular) and we are extremely confident in recommending them.