K-Ram Roofing & Construction

Jeromy kept me informed of the parts delivery and the crew arrived at the scheduled time. They completed the installation of two exhaust fans and minor roof repairs and left the work area clean. Thank you, K-Ram Roofing for your professionalism and customer care.

Initial communication and timely responses could have been better (only reason I'm not giving 5 stars) but the quality of work was top notch. K-Ram repaired new water leaks in my tile roof and also repaired a previously repair job by a different company that was not done correctly. These guys know what they are doing and do it right even if it means wrapping up the job on Thanksgiving morning (this happened). I'll use them again.

Used these guys for a re-roof installation. As stated in the contract they were supposed to do a core sample to check for any wood damage and replace wood accordingly before installing the new roof materials. Day of installation I climbed up there to check the progress. There was no core sample and no wood being replaced. They were almost done installing the new roof material. Asked the supervisor why there was no core sample and he had no idea what I was talking about. I had to call “Cody” the guy that sold me on the roof. He apologized and had the crew do the core sample like they were supposed to. Turns out there were multiple sheets of wood and insulation that needed to be replaced. They had to start all over again. Good thing I climbed up there to look because they were just going to rush through it and would have missed replacing wood and insulation. Also by the end of the day the crew just left without saying a word. No phone call or text to let me know anything. They just left. There was still conduit piping lifted up off the roof so it didn’t look like they were done. Had to text Cody to ask what the deal was. He said that the roof was done and it needed to cure and that the crew would be back to put the conduit back down. 1 week goes by. Then 2 weeks. I had to “once again” text Cody to ask if they were ever coming back to finish and got no reply. After 3 days with no reply I had to call the upper management and complain. They apologized again and got somebody out there the same day to finish.

I paid over $8,000 and feel like a made a big mistake using Kram Roofing. I’m usually not one to even bother leaving a review let alone a bad one. But even after making a huge mistake “which I caught” and having to start all over they still were very unprofessional. I just don’t want the same to happen to somebody else. Be very careful if you use these guys for any work. Make sure you check that they are doing what they are supposed to be doing all along the way. They will most definitely rush and not do very critical steps of processes if they are not being watched. Overall they are unprofessional. I feel they can not be trusted and have very poor communication. “

“Customer Please Beware”

I have called on K-Ram many times for many different properties. They are great to work with, responsive and VERY knowledgeable. I would definitely recommend them! They take great pride in their work and hold themselves to a very high standard.

Kram installed a new roof on my home and it continued to leak every year throughout the five year warranty period. Some of their patches worked, some didn’t. The last time I had them come out it took them 3 months to get here. They dropped the ball so many times. They were incredibly unprofessional and the quality of their workmanship was dismal. My roof continued to leak while still within the warranty period but I stopped calling them - it was a waste of my time, frustrating to have them not show up when they said they would and they simply couldn’t seem to ever actually fix my roof.

Received quotes from multiple companies, but Cody at K-Ram stood out as someone who seemed to truly care about what I needed instead and work with me on schedule and ensure I was happy with everything. The crew showed up on-time and worked extremely hard. I'm very happy with the job they did and would certainly recommend to anyone looking for a good value and great company to work with.

Here's the short and sweet of my experience with KRAM. Started off well. They were quick to respond to my request for an estimate, the estimate was fair, and ultimately, they charged me the exact amount in the estimate. That is the only reason they didn't get one star. Roof was put on in January, 2016. Within a year, the roof leaked in the same place as the original. I contacted them and Gilbert came out and quick fixed the problem canale, with no regard to the damage inside the house, despite multiple pleas. (I had saved the remaining discontinued ceiling tiles for after the roof was replaced, because....you'd think you wouldn't have a problem with a roof leak again, right!?! Nope...stuck with having to replace all of them because KRAM couldn't seal the canales correctly the first time.)

Now fast forward to today: July 2020. No problems since the leak in 2017, but I've also been on top of sealing the canales, especially if cracked. I called them yesterday to see if they would transfer the remaining 6 months of the 5-year warranty. The nice woman on the phone can't tell me....she says that Gilbert has to come out and look at the roof. She says it needs to have had maintenance. No problem, I think...I've been on that just like Gilbert told me to when he came out in 2017. So Gilbert comes out and says he won't honor the warranty for the new home owners, because.....get this....the canales haven't been maintained by KRAM. They recommend getting maintenance done every 2 years, and that hasn't been done he says. Out of curiosity I asked him how much that would cost to get that maintenance and ultimately get the warranty transferred to the new owners. $850 he tells me!?! (Keep in mind the can of roofing adhesive needed to seal those canales costs about $20)

While it is in the fine print of the warranty that the roof needs maintenance to be warrantied, there was no mention of the requirement of having them do it.

This is definitely NOT a business I would recommend. Really poor experience.

Having your roof replaced can be a frightening experience. Gilbert & Cody made it painless. From the initial estimate, to the quality work performed to the clean-up, I was amazed at how professional and speedy the whole project was. They even facilitated my swamp cooler replacement. These guys are the best. If I could give them 10 stars i would!

I was very nervous and intimidated about having a new roof installed but Cody made everything a breeze. He was very professional, extremely helpful, and also extremely responsive, even after completion of the project. I can't recommend them enough. They'll take care of you.

Cody is always available for me as Realtor to inspect roofs. He provides timely estimates for roof repairs, maintenance and replacements. As many people know in NM it is hard to get anyone to answer their phone and come out quickly to assess anything. The work he has done has been satisfactory to all parties involved. I would highly recommend without hesitation.

Our roof leaked in places that had never leaked before after 2 years from installation (Feb 15, 2013), and I notified them many times by phone and mostly emails and they simply put me off for years, visiting and using some silicone sealant in a few places, until the (short) 5 year warranty was up. I am in the process of documenting their work by uncovering the top layer of gravel, and I will eventually sue them for breach of contract of warranty. My advice is "do not use K-Ram!" The damages exceeded $4000 inside our home.
The owner, Gilbert, called me the very next day (after his son read my review) and then met me on my roof on May 2nd, he apologised for the miscommunications and his erroneous information that the job was resolved (although it wasn't) but he offered us the reimbursement of our deductible ($1000), he would not reimburse me for the repairs I had to do ($3200*) using a silicone Henry Product on the interior parapets. His roof "tune-up" was shown to address these cracks and holes in writing ("seal any parapet wall cracks or holes with NP-1 sealant"), that was never done by his crew (of two men) that came out on Feb 9th, 2015.

I had leaks until I had "*A+ Sustainable Roofing" apply the Henry Silicone roofing coating on all parapets on the interior to the roof. I cannot recommend a tar/gravel roof to anyone, I believe a Henry Pro 988 Silicone roof is the cure for a leaking tar/gravel roof or a flat roof with no gravel finish. The reflective properties in itself is enough to bring the cooling costs way down, and the silicone roof coating (Gaco or Henry) is what many commercial businesses are doing here and across the nation. I believe Silicone is the replacement for the tar and gravel dinosaur roofs. Stay away from this company. They don't follow their own written contracts from our experience.

Couldn't keep to schedule - inconsiderate at best.

Made an appointment for a Saturday estimate. Called FIVE MINUTES before appointment time, said he was running "40 minutes late at least." Then asked "do you still want to meet?"

When we made the appointment, the time was his request, and he knew I had to rearrange my schedule to accommodate. Then cancels last minute? Asks "do you still want to meet?"

I cancelled - can't imagine this lack of reliability and inconsiderate behavior for an estimate. What happens if hired?

This company is extremely unprofessional, unethical and careless. We had them do some basic roof maintenance at our house, and immediately after they finished rebuilding a box around a skylight, we discovered we had no power to a section of the house. I notified the salesman/foreman immediately and he came by and eyeballed the problem and said there was nothing he could do because "he's not an electrician." After days of exploratory and repair work by an electrician (and hundreds of dollars at our expense), which also was a huge inconvenience as it required me to take off more time from work, it was clear that the crew had cut an electrical line while on the roof. I notified K-Ram and asked for reimbursement. Rocky, who I had worked with from the start, assured me he would talk with Gilbert, the owner, about making us whole. That didn't happen. Instead, Rocky directly contacted our electrician and told him he didn't think the crew was at fault. He then proceeded to schedule a meeting at our home without us present with the electrician, basically so he could go through the motions and refuse to pay. I called Rocky and told him I needed to be present for the meeting at which time he told me he had decided his crew wasn't at fault and that he's just a salesman who shouldn't have to handle this. He complained that we and Gilbert had put him in this position and said it's not his company and he can't make these decisions. When I told him I didn't want to meet if they weren't acting in good faith to right the wrong, he said I had my answer and he was done with the situation. I won't use this company again of course and recommend others avoid them at all costs!

Had an appointment for a new roof estimate this morning at 8:00am. Gilbert no showed. Gilbert did not have the curtesy of calling to tell me he can't make the appointment. If they can't show up to give an estimate how bad will the warranty work be if there is a problem.

A very frustrating experience. Had a few leaks inside my garage. After a lot of research and reading reviews I chose K-ram. A roofing specialist came out quite quickly and recommended patching the gutters and the quote was reasonably priced. I agreed to it and he said they would call in a few days to schedule the repair. (He also mentioned my roof looked old and I should consider replacing it.) Long story short they supposedly showed up about a week later and fixed it without a call and without informing me. I had no idea it had been done (but I was curious why there was a box cutter in the dirt on the side of my garage) until he showed up early one morning to get paid. At first I thought it was nice that it happened so seamlessly but then it rained and my garage leaked again but this time in only 3 of the 4 locations. I called them and after the second or third call the specialist returned for about 2 minutes and said he would fix the rest no charge. A week or so later I had the feeling it had not been repaired yet so I went on the roof to inspect and found a mess. Trash remnants and a minimal patch job in one spot that I could have done myself. I have since called several times and each time I am told they will come out "this week" and fix it but that hasn't happened. After this experience I wont be choosing them to replace my roof when the time comes. I had such high hopes for them and I hate to leave a bad review but my frustration prevails.

We are an independent contractor for K Ram Roofing. They are the only roofing company that we would recommend to our clients. In fact, they are the only roofing company we want to work with. They do excellent, quality work and they do the job right. I tell everyone not to even consider calling anyone else!

Patrick Wheeler, Absolute Mechanical