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Jeeves Handyman Services

  • Fairfax
  • Commercial Roofing
  • Residential Roofing
  • Financing Available
  • Free Estimates
  • Licensed & Insured
Hours
Mon7:30 AM - 9:00 PM
Tue7:30 AM - 9:00 PM
Wed7:30 AM - 9:00 PM
Thu7:30 AM - 9:00 PM
Fri7:30 AM - 9:00 PM
Sat7:30 AM - 9:00 PM
Sun7:30 AM - 9:00 PM
About the Business

At Jeeves Handyman Services, we pride ourselves on our versatility and technical expertise, delivering exceptional results for both residential and commercial projects. Based in Fairfax, Virginia, we specialize in a comprehensive range of services, including roof repair, maintenance, vent installation, coating, and skylight installation. Our well-coordinated team is dedicated to managing complex tasks from start to finish, ensuring that every project is executed with precision and care. Our commitment to organization and attention to detail sets us apart. We understand the importance of reliability in every job we undertake.

From the initial assessment to the final touches, we focus on delivering durable, high-quality outcomes that provide long-term value for our clients. Whether you need a simple repair or a more intricate installation, you can trust us to handle your project thoroughly and efficiently. We proudly serve Fairfax and the surrounding regions, ready to tackle your next home improvement challenge.

What people say about “Jeeves Handyman Services”?

Customer feedback for Jeeves Handyman Services is mixed, reflecting both positive and negative experiences. On one hand, many reviewers praised the professionalism, punctuality, and quality of the work provided by the handymen, highlighting excellent communication and customer service. However, several negative reviews point to issues such as rude customer service, missed appointments, and unsatisfactory repairs. These serious complaints suggest significant room for improvement in the company's communication and reliability, which could overshadow the positive testimonials.

What Users Like The Most
  • The scheduling was very easy (all done online).
  • The team you sent to our house were very professional and respectful.
  • Jeeves Handyman Services was a great help in a couple repairs I needed around the house.
  • Very nice, knowledgeable and very polite handyman.
  • They communicated each part of the project clearly.
What Users Like The Least

Customers are fully satisfied

Recommended Reviews
Overall Company Rating
Good 4.5
Out of 61 reviews
5 stars
4 stars
3 stars
2 stars
1 stars
Show first:
AC
Jul 22, 2025

I am extremely appalled at this company. I called to schedule service and only use this company one time many years ago and was told by a rude woman before even telling her everything I needed done after she pulled up my address That “they were not interested in my job” with no explanation at all, and she was rude. I’m sitting here, wondering what that was about because I don’t recall having a problem with this company and all in fact I hired them when I moved into my new home for several hours to do many odd jobs and it cost me several hundred dollars with no problem that I’m aware of. Now I see many reviews of people warning not to use this company and I see why I would say the same thing evidently their Technicians or whoever leaves derogatory information that’s incorrect and people’s file so they called back to request service again and are treated like crap with no explanation when there was no incident…. avoid this company

Matthew Robinson
Jul 10, 2025

Very nice, knowledgeable and very polite handyman. Got the jobs done quickly and even offered some advice on smaller repairs around the house.

David Huner
Jul 9, 2025

I am very pleased with Douglas from Jeeves. He was on time, carefully assessed the job, took careful measurements, went to Home Depot for the necessary materials, and efficiently completed the work. I could not be happier with his work. Glad I found Jeeves and Douglas.

WARREN KNOWS GIFTS ROBINSON
Jun 28, 2025

Hi; I've used Geeves Handyman Services first in the fall of 2022, and again two weeks ago this early June 2025. Both times I had repair done, was a very good experience. Braulio and a young lady that assisted him came out and did a very good job with repairs, which was an exterior repair. I was impressed by the courteousness and professionalism of the work that was done. Thank you.

Lorraine Joyce
Jun 25, 2025

Osmel & associate fixed wheels of my portable dishwasher. With time remaining they volunteered to repair mail box post (in 100 degree heat.). Very competent and pleasant during visit.

Don Erickson
Jun 20, 2025

Braulio was excellent. He fixed our two repairs efficiently and explained the issues involved very clearly. He was very detailed oriented and did no rush hrough he projects. I am glad we used Jeeve's services.

Leslie Bell
Jun 4, 2025

Worker was knowledgeable and handled the job well, but estimate from company failed to make clear there was a 2 hour minimum charge for each job. Factor that into your estimate of cost.

Martin Garfield-Levine
May 14, 2025

Jeeves remodeled our guest/kids bathroom about a year ago, and unfortunately, we had several significant issues during and after the project:
1.    Dust Contamination: The team cut all of the flooring tile in our garage, which left everything—our storage, tools, and belongings—coated in tile dust. Since both my wife and I work during the day, we weren’t present to monitor the process. They accessed our home using a contractor code on our electronic lock. When we returned home, they were finishing up for the day, but the garage was left with a thick layer of dust across the floor and all stored items.
2.    Tile Installation Problems: The tile wasn’t installed properly. Within a short time, the grout began to crack and some tiles became loose. To their credit, Jeeves replaced the affected tiles free of charge and did so relatively quickly.
3.    Plumbing Error with Serious Consequences: The wax ring under the toilet was installed incorrectly, which caused sewage water to leak beneath the subfloor. Over time, this led to water damage that eventually rotted through our garage ceiling. We discovered the issue when sewage began leaking into the garage and a hole opened up in the ceiling.

While they did respond to the tile issue, the overall experience was disappointing due to the lack of attention to cleanliness and the serious plumbing oversight that caused long-term damage.

Meredythe Gray
Apr 23, 2025

This was my first time using the Jeeves Handman service. The scheduling was very easy (all done online). The handyman (Douglas) arrived on time and I walked him through the work that needed to be done (drywall repair and a re-attach something in the master bathroom). He immediately got to work and did a great job. I will be reaching out to Jeeves again for any future handyman work.

Michele Stone
Apr 22, 2025

Alexander worked on multiple items and did an excellent job. Alexander is professional in every aspect. Also, when I called, I was scheduled for service within in a few days.

Eileen Shropshire
Apr 10, 2025

"No job too small" is what made me try Jeeves. I had grout and caulking issues. They sent an excellent young man who did a beautiful job and I could not be happier. I would select Jeeves again if I had a handyman-type job request.

James
Apr 9, 2025

DO NOT TRUST THIS COMPANY!!!!! We were told that our faucet was repaired. When we checked it , it wasn’t. I called three times and each time was hung up on. The gentleman who answered the phone was very rude. They are so unprofessional that I don’t feel comfortable speaking to them again and now it’s in my lawyers hands.

harold lawrence
Mar 12, 2025

Jeeve handyman Jose was
professional and experienced in the work he did. I am very pleased with the work he did and would recommend Jeeve (Jose).

Kristi Tucker
Jan 18, 2025

Jeeves Handyman Services was a great help in a couple repairs I needed around the house. Wally was friendly, EARLY!, and did great work.

Kevin Mistry
Jan 17, 2025

Joe was my plumber from Jeeves Handyman services. He arrived on time, installed my new sink perfectly and helped fix another sink that needed a little work, and got the job done for hundreds of dollars less than two other handyman service companies I called. Awesome job priced right!

john curley
Jan 17, 2025

Manuel, the handyman dispatched for my kitchen job was competent and polite and accomplished the task and cleaned up in a professional manner.

Sonia Kough
Jan 16, 2025

The team you sent to our house were very professional and respectful.   They communicated each part of the project clearly.   The job was impeccable and they cleaned after themselves.   Very pleased.   I have another project for the spring and will definitely reach out to you for a quote!

Joshan Flowers
Dec 18, 2024

I initially reached out to Jeeves Handyman for an estimate, but they failed to show up. Afterward, I was hounded with calls from their office to reschedule, which I reluctantly did because I needed a complete project done; painting and installing garage shelves.

On day one, the technicians arrived late but were very professional and assured me they would return at 8:00 AM the next day to complete the painting and install the shelves. However, on day two, they did not arrive at the promised time. When I called the office, I was told they were actually scheduled to come between 11:30 AM and 1:30 PM—clearly a scheduling issue, not the fault of the technicians.

At 2:30 PM, well past the scheduled appointment time, three different workers arrived. While they were very professional, they informed me they could only handle the painting and would not have enough time to complete the shelving installation due to their late arrival. Although the company offered me a fair rate for the second day after my repeated calls to express dissatisfaction, my experience worsened when the workers, who did not speak English, began working on unauthorized projects. When I pointed out that I had not approved the work, one of them responded that he did not speak English. Unfortunately, my project remains unfinished, and I am left uncertain about when or if it will be completed.

The core problem here lies with the office staff and their scheduling process, not the technicians, who were courteous and professional throughout. Unfortunately, the lack of communication, poor scheduling, and failure to deliver on their commitments make this a very disappointing experience overall.

Latanya Harris
Dec 4, 2024

Jose,
Thank you for the French drainage system. The customer service was excellent explaining the process and done in a timely manner.

penny kalogeropoulos
Nov 16, 2024

I have been calling on Jeeves Handyman Services for about 20 years. Most of the technicians have done a good job, fixing whatever it was that needed fixing, and thinking through problems to find a solution. They have been professional and courteous. The latest Jeeves technician, Johnny, did a perfect job dealing with a number of items - cabinetry repairs, refrigerator grill reattachment, repair of oven warming tray (looking up the model and part to ensure he did it correctly), and checking outdoor wiring to see what needed to stay and what could be removed with no damage to anything inside and out. When I use Jeeves services it is often for a range of repairs - electrical, plumbing, woodwork, outdoor and indoor - and the job always gets done well. I will keep using Jeeves and will ask for Johnny next time.

Percy
Nov 12, 2024

Look elsewhere!!! Horrible experience with Jeeves and will never use or recommend them to anyone. Poor communication on their side resulted in me paying extra money. Tech was supposed to do multiple jobs at my property and only completed half of the work, then I was informed that a different tech would finish the other half at no additional charge. After the visit, I was informed that there would be an additional charges resulting in a significant increase in the cost of the service. Huge ripoff.

Sue Sweet
Nov 11, 2024

Jimmy is very skilled and competent. I’ve requested him for many years for various household needs. He always comes through with taking care of things in an efficient manner. He is also very courteous and kind. Would highly recommend!

katherine posadas
Nov 6, 2024

I called Jeeves Handyman & I spoke with the ladies at the front desk. They were so sweet and send someone to help with the repairs at my home. The technician was very knowledgeable and fixed everything in less than 2 hours. Great service, good pricing, and good customer service. I would recommend this company to anyone that needs home repairs!

Kathy McLaughlin
Nov 1, 2024

Although our first requested project is not yet finished, I can honestly say working with Jeeves is a pleasure! Sarah handles the phone calls professionally and friendliness and attention to specific needs. Service is more prompt than our previous handyman experience. Use this company!! You won't be disappointed.

Ella Z
Oct 8, 2024

If i could give zero stars I would. The tech was extremely rude. He walked into my house on a personal call and on SPEAKER phone. I motioned to him ( as I had my headset on) that I was working from home. He continued his call for another 5-10 mins ignoring my request. He then tracked mud /leaves into my home as he returned from retrieving some tools from his car.
The guy is so unprofessional...I'll save him from getting into deeper trouble as he proceeded to undermine his employer by offering some side deals.
I've used this company before and the other tech was not rude- just lacked basic manners when in someone's house.

EW
Sep 18, 2024

Aparicio did a great job caulking my tub! I would definitely recommend him and ask for him when I need it done again or any other work. I also liked the fact that he wore booties when he came in since we don’t wear shoes on our carpet.

RONALD HARRIS
Sep 17, 2024

I used them to paint the railing on my porch. They came the next day and did a great job.

Jeanette Beers
Sep 16, 2024

I had a front door that stuck shut and wouldn’t open due to swelling of the wooden frame after any wet weather. Jeeves took care of it, including taking the time to recheck and adjust the alignment of the lock and deadbolt after finishing. Everything has been working smoothly ever since. They arrived as scheduled and were very helpful.

Michael Sancho
Sep 16, 2024

I have had a great experience with Jeeves Handyman. They have advertised in my magazines for 20 years and they have always been a stable, reliable customer always available when you call.

Remi O
Sep 9, 2024

Great customer service. I used Jeeves for a few plumbing projects around my house. A few months later, when I got something stuck in my garbage disposal, their team was kind enough to talk me through fixing it.

Zach Fischer
Sep 3, 2024

My previous one-star review of Jeeves Handyman Services mysteriously disappeared. So, here it is again.

My property manager hired Jeeves to do some minor repairs at my rental property in NW DC. When the tech showed up, they stated the HVAC unit needed to be moved for them to patch one area of drywall. They refused to do the remainder of the work order that was not near the HVAC unit. Unfortunately the tech's refusal to do the work cost me dearly, because DC failed an inspection the following week based on items that were in Jeeve's work order.

Bottom line is if you're looking for a dependable company, this isn't it.

Edit: Per my note above, you could have done the rest of the work order that was not near the HVAC. Have a blessed day as well.

Anita G
Aug 4, 2024

Wally, the Jeeves Handyman, came to fix bathroom fixtures. In one bathroom, the shower has sliding glass doors. The top rail was so crooked, the doors would not move. Wally fixed it in 5 minutes. In another bathroom, he removed a towel bar, spackled the holes, and painted over it. Then he hung a new towel bar in a different location. He didn't make a mess. He was very personable and pleasant. I wouldn't hesitate to call Jeeves again and ask for Wally.

Walt Gehlmann
Aug 3, 2024

We hired Jeeves to perform several odd jobs around our house, including painting shutters and repairing and staining our fence. Miguel and his team were very professional and completed all the work very efficiently and well. Miguel kept me informed of their activities and asked questions to ensure that his team would complete the requested work properly the first time. Excellent results.

Elmer Sams
Jul 26, 2024

Jimmy, of Jeeves Handyman Services, came to our house and repaired our back door. Jimmy was very professional and did the repair in short order. We would recommend Jimmy and Jeeves Handyman Services to other family members and friends alike.

deb Randall
Jul 7, 2024

Osmel did an amazing job. Was efficient, personable, and knew what he was doing. Going to request him when I need more work done.

Cheryl Rost
Jul 6, 2024

We've used Jeeves Handyman Services several times. Most recently, I called to make an appointment to get someone to look at a clogged sink/malfunctioning garbage disposal. I was pleasantly surprised and incredibly grateful that the person I spoke to took time to troubleshoot the issue over the phone instead of immediately making an appointment. They were able to talk me through how to fix the problem, which saved me time and money. I was so impressed by that level of service and will definitely call them for future issues.

In the past, they've also done excellent quality work repairing a stoop off the back of our house. Everyone I dealt with was professional and efficient.

Odinga Mubutu
Jun 8, 2024

After conversing with two other contractors for my new condo in Columbia, where one didn't even show-up and the other one really over promised and I didn't trust them. So, I called Jeeves Handyman Services on a Friday. Ever, who is the dispatched Technician came on Saturday for an estimate and we agreed. The work started on the following Monday and was completed on Wednesday. I was satisfied with the result. Ever, the contractor also improvised on some of the plumbing tasks needed. In less than a week everything was done.

That was my first time dealing with Ever the Technician from Jeeves Handyman Services, I recommend Ever in particular from that company for any major work you need to have done, especially if you are on a schedule. He is also friendly.

Eric Wit
Jun 6, 2024

Very professional..was able to set up an appointment immediately vs. leaving a message which was the case with two other handman I called. The work was excellent with Braulio and his assistant being respectful of my property. While the price was more then other places I called I know it was done right the first time. Will use them in the future if needed.

April Parker
Jun 1, 2024

Wally was great. Everything works and looks really nice. He installed 5 blinds, doorknobs, and reattached my cabinet door. I would be happy to work with him again.

Joseph H. Sullivan
May 20, 2024

They came on time and Ever is the best - seems he can do anything! We will use them again for sure.

Joshua Weber
Mar 23, 2024

We had a difficult but small repair, Alexander came out and took care of it for us. One of our porch screens came undone in the recent weather, and he was able to reset and respline everything. Happy we found Jeeves Handyman to assist.

Anastasia A
Mar 22, 2024

What an easy, quick and seamless process! Marvin was great. He quickly fixes my siding. I am ready to schedule my next Jeeves appointment!

Laurie Gambriel
Mar 14, 2024

Henry came when he said he would. He was friendly and did a beautiful job on both our kitchen backsplash and our two bathroom floors. We couldn't be happier with him and his work.

Adam Korenyi-Both
Mar 14, 2024

Super great job and we are very pleased. Perfect work and appreciate the upfront and direct communication. We will return for more business when we are ready. Thank you

Julie Lenoir
Mar 12, 2024

Great experience with Jeeves Handyman Service. I had a gutter that needed fixing. The team sent - Braulio and William - were excellent. They knew exactly how to repair it and did it expertly and efficiently. Very good price. I didn’t want to call a gutter company because I didn’t want to be told I needed new gutters that would cost thousands. I had received a Jeeves coupon in the mail and that showed they did gutter work. So I called and the same day, Braulio and William came to the house. Will definitely use Jeeves again! Thank you for such a great experience. Gutter completely working now and I’ve had several rains to test it!

P B
Feb 29, 2024

Miguel did an awesome job replacing my kitchen disposal. He was very professional and efficient. I highly recommend this company.

Larry Thomas - NOAA Federal
Feb 29, 2024

I had a window contractor come to do an estimate for a replacement of the Attic window. Long story short he stepped through my ceiling. Jeeves was very quick to respond and send out Aparicio who was absolutely incredible to work with! He was pleasant and very professional. Took his time to fix my ceiling and now you can't even tell there was ever a hole there! A+++ work. I will be calling Jeeves again when I remodel my laundry space and I hope they send Aparicio again because he was that good and thorough.

Kenny Bryant
Feb 24, 2024

Professional, skilled, great communication, meticulous, great eye for detail and respectful of property. Handyman Ever is simply one of yhe best. Also, from initial email to Jeeves, to the timely reply, to job completion, was a good experience.

Esther Hidalgo
Feb 21, 2024

Really pleased with Jeeves Handyman’s customer service and staff. They sent Alexander, who was wonderful to work with: Pleasant and professional demeanor, good communicator, and the final results looked great.

Jennifer Singpurwalla
Feb 14, 2024

We have used Jeeves Handyman Services for several home projects and repairs over the years. Recently we had some water damage to our ceiling and Fredy came out and gave us an estimate both of price and time. He was very thorough in explaining what work would be done. On the day of the repair, he arrived right on time and did an excellent job repairing and repainting the ceiling. I would highly recommend Fredy and also using Jeeves Handyman Services.

theresa rauch
Feb 14, 2024

Wally from Jeeves Handyman did fantastic tile work on my bathroom. I would call again in an instance for any other repairs. Regards, Ms
Rauch

Tricia Patrick
Feb 9, 2024

I recently had a great experience with Jeeves Handyman Services. The communication with the office and our assigned Handyman Marvin was great. He and his crew member arrived within the scheduled time window and reviewed the list of tasks I wanted accomplished. They moved with speed and efficiency from one project to another and completed everything within the two hour time window. They were super pleasant and utterly professional. I would definitely work with them again.

Evelyn DOERK
Feb 7, 2024

We are so happy that we finally called Jeeves for help. Alexander Garcia was efficient and caring, making sure the garbage disposal was installed properly and no longer leaking.

Lorraine Slud
Jan 18, 2024

I was very happy with Braulio's service. He and his partner showed up right on time, performed the work efficiently and in a very professional manner. Thank you!

Max Shafron
Jan 15, 2024

Jeeves did a fantastic and expedient job with my home requirements. 5/5 recommend for any handyman needs in Northern Virginia. Special shoutout to our technician Miquel!

Deirdre Ritchie
Nov 15, 2023

We had a great experience! A hole in the wall was repaired and painted over so well we can’t tell where the hole even was. Handyman was respectful, professional, and efficient.

Ada Biesma
Nov 11, 2023

They were responsive and caring from start to finish . It felt they really wanted to help me , and they did!!!
I needed a few things done in an apt. before an inspection. They were able to accommodate me the same day. Will definitely hire again.

Jim Gordon
Nov 3, 2023

The technician did an excellent job on the apartment door. Before, I needed two hands to open it. I can now open it with one.
He also did a good job repainting the support board for the sink in the bathroom, when he didn’t have the materials to replace it.

Tom Suydam
Nov 2, 2023

Wally helped fix two nagging problems. Prior repairs by others did not last. Wally went the extra yard to ensure that did not occur this time. I am confident they will not and relieved to take these off of my To Do list. Plus, Wally was a pleasure to have in my home.

Ron R
Oct 20, 2023

They had to come back a second time to fix a failed drywall patch and proceeded to charge another $400 to respackle and sand on top of the $600 I already had paid in order to fix it the first time. If it was done right the first time they wouldn’t have had to come back at all!!!!! They charged another $400 for the 2nd visit to fix the first fail because it had to be sanded, which I agreed to. What drywall job doesn’t have to be sanded? Absolutely ridiculous company that doesn’t stand behind their work. $1000 to do a simple drywall repair. DO NOT DO BUSINESS with this company. They will rip you off

Angela Terrance
Oct 7, 2023

I’m mad at myself for not calling them sooner. My closet racks fell a couple of years ago and I’ve been struggling to organize my clothes. I put a request in online and after a consultation, it was booked and that easy! Braulio arrived ON TIME, super professional! Advised me that the racks I have will eventually need to be replaced but he was able to work with the ones I have, hang them up on studs (like they were supposed to be) and told me some more options for a long term solution. Amazing!

Call us and get a quote right now Show phone number
137 locals recently requested a quote
  • Fairfax
  • Commercial Roofing
  • Residential Roofing
  • Financing Available
  • Free Estimates
  • Licensed & Insured
Hours
Mon7:30 AM - 9:00 PM
Tue7:30 AM - 9:00 PM
Wed7:30 AM - 9:00 PM
Thu7:30 AM - 9:00 PM
Fri7:30 AM - 9:00 PM
Sat7:30 AM - 9:00 PM
Sun7:30 AM - 9:00 PM
We Answer Frequently Asked Questions
Pricing questions
1. What is the average roof replacement cost for a residential home?
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The average roof replacement cost for a residential home typically ranges from $7,000 to $15,000, depending on factors such as roof size, chosen materials, roof pitch, and labor rates in your area. Premium materials or complex designs may increase the price.

2. How much does it usually cost to replace the roof of a commercial building?
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The cost to replace the roof of a commercial building typically ranges from $5 to $12 per square foot, depending on several factors such as roof size, material, labor rates, building type, and local code requirements.

3. What factors affect the overall roof repair cost?
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Several factors influence roof repair cost, including the extent of the damage, roof accessibility, material type, labor costs, and whether it’s a general repair or an emergency fix. Minor repairs can start around $150–$400, while major repairs may exceed $1,500.

4. What is the typical roof leak repair cost, and how is it calculated?
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Roof leak repair cost generally ranges from $300 to $800, depending on the size and location of the leak, the materials required, and labor intensity. Complex leaks involving structural repairs or interior damage will cost more.

5. What is the average flat roof repair cost for commercial buildings?
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Flat roof repair cost for commercial properties usually ranges from $500 to $3,000, depending on the roofing material (TPO, EPDM, PVC), the extent of the damage, and roof accessibility.

6. How much is the mobile home roof replacement cost compared to traditional homes?
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Mobile home roof replacement cost typically ranges from $3,000 to $8,000, making it generally more affordable than traditional home roof replacements, due to smaller size and simpler structure.

Service questions
1. Should I stay home during roof replacement?
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It's not necessary to stay home during roof replacement. Roofing work is noisy and can cause vibrations inside the house, which might be uncomfortable. Most homeowners choose to leave during major parts of the project, but our team ensures safety and keeps you updated, whether you're home or not.

2. How long does roof replacement take?
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The timeline for a roof replacement typically ranges from one to three days, depending on the size and complexity of the roof, weather conditions, and material type. Larger or more intricate roofs may take a bit longer, but we always aim for efficient, timely completion.

3. How to hire a roofing contractor?
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To hire a roofing contractor, start by researching local companies with good reviews and proper licensing. Request quotes from multiple contractors, verify their insurance and certifications, and ask for references. Always ensure you get a written contract that outlines the scope of work, timeline, and payment terms.

4. How to check if a roofing company is legit?
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Check if a roofing company is legit by verifying their business license, insurance, and local certifications. Look for memberships in professional associations, read customer reviews, and ask for recent project references. A legitimate company will be transparent and provide all documentation upon request.

5. How to choose a roofing company?
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When choosing a roofing company, consider their experience, customer reviews, warranty offerings, and quality of materials. Make sure they provide clear communication, detailed estimates, and a solid portfolio of completed projects. Local expertise is also a major advantage for understanding regional roofing needs.

6. How do you know if your roofing contractor is ripping you off?
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Warning signs that your roofing contractor might be ripping you off include vague contracts, pressure to pay large upfront deposits, lack of proper documentation, and unexplained price increases. Always ask for itemized estimates and written guarantees, and avoid contractors who avoid answering your questions directly.

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