- 4115 Charles Town Rd, Kearneysville, WV 25430
- Commercial Roofing
- Industrial Roofing
- Residential Roofing
- 24/7 Emergency Repairs
- Financing Available
About the Business
What people say about “JBG BUILDERS”?
Customer feedback regarding JBG Builders is largely critical, with many expressing significant dissatisfaction about the construction quality and customer service. Numerous reviews highlight severe communication issues, particularly concerning warranty work and project timelines. Many customers report that promised repairs were not completed, contributing to frustration and financial burdens. While a few positive reviews commend the responsiveness of the company to minor issues, the dominant sentiment reflects a lack of trust and reliability in service delivery.
What Users Like The Most
- We had an awesome experience and our house turned out really nice.
- I would happily buy from them again.
- Blake has been amazing to work with, his response time, follow up, and guidance is above and beyond.
- It was a great experience buying our forever home.
- The guys are up on my roof slapping shingles on today. That is great service.
What Users Like The Least
Customers are fully satisfied
Recommended Reviews
We had an awesome experience and our house turned out really nice. We've been in the house for almost 2 years. We had a small part on our HVAC unit fail and they came out and fixed it next day. Otherwise, everything has been great.
Best advice I can give is run!!!! The whole experience was a disaster from day 1. First it was not finished when it was supposed to be, so that caused me to lose my interest and payments almost 400 more than they was supposed to be. The only reason I got in when I did was cause of my mortgage guy pushing to get me in. Had a leak that ruined my walls. When they came to fix it, they just wanted to put up new drywall and cover up the mold that was already in the wall. My yard was a swamp. They refused to fix it and said they don’t do warranty work on yards. Had to pay someone else to fix that. My siding is now coming off the side of the house cause it was put up incorrectly. Had to have my gas fireplace removed cause no one could fix that issue and we had gas leaks. My foundation has a big crack in it and they won’t fix that either. They stated it wasn’t big enough to worry about. Don’t fall for a realtor telling you they are good about fixing their issues. They don’t without a battle!!!!
We purchased our home from JBG Builders in May of 2024. We visited the property weekly as it was being built. They laid dead sod on our property and also on bad soil filled with rocks. We had a inspection before closing and also questioned them about the sod. This was listed in all of the things that needed to be fixed. They have not fixed anything that was promised. Instead they came and put seeds down on dead sod which has caused weeds to grow uncontrollably in our yard. I have reached out to the builder and the warranty company that they use. You can only file a complaint by email. They refuse to correct the problem. This problem existed before closing and it is getting worse by the day. We have not touched the yard because we paid for good sod to be laid properly. At this point they need to remove the sod and start over during the fall. We have had 3 different companies come out to evaluate the situation and they all had the same conclusion. The sod needs to be taken up. This will cost of thousands of dollars if we have to do it. Which is unfair because that is something that we already paid for upon delivery of our home.
- 4115 Charles Town Rd, Kearneysville, WV 25430
- Commercial Roofing
- Industrial Roofing
- Residential Roofing
- 24/7 Emergency Repairs
- Financing Available