- 2115 Division St, East Troy, WI 53120
- 24/7 Emergency Repairs
- Financing Available
- Free Estimates
- TPO Roof
- Flat Roof
About the Business
What people say about “James R Taylor & Sons”?
Customer feedback is overwhelmingly positive regarding James R Taylor and Sons. Many reviews highlight the company's professionalism, effective communication, and commitment to quality work. Clients appreciate the team's responsiveness and the timely completion of projects, often exceeding expectations. However, there are a couple of serious concerns regarding installation issues, which have led to dissatisfaction for some customers. Overall, the majority of experiences noted strong customer service and a dedication to delivering on promises.
What Users Like The Most
- We found James and his team to be so honest, reputable, patient, and easy to work with.
- Scheduling was quick and very good communication along the entire process.
- Every single person and crew that came in were very professional, efficient, courteous and respectful of my property.
- Their subcontractors were polite and reliable.
- Their response was 'no problem at all' and they delivered on their promises.
What Users Like The Least
- They just grinned when we asked them why it was never caulked or sealed.
- The roofing estimator did not have a ladder to get on the roof.
- I spoke to representatives six times via telephone before an estimate was delivered despite unrestricted access to the site.
Recommended Reviews
In the summer of 2024, we started exploring the idea of our lake home renovation. We really had no idea what we wanted, or how to accomplish it, so we started by interviewing several lake home builders. From the very beginning , we found James and his team to be so honest, reputable, patient, and easy to work with.
We ultimately hired JRT to do our complete rebuild/remodel. Jim's vision, estimated budget, and timeline were so realistic right from the very beginning.
We found Luci to be amazingly helpful in picking out everything for the new space and her decorating taste was impeccable. Kaitlyn, Adam, Jim and the whole team kept us informed throughout the whole project and would jump on a call with us at a moment's notice, for anything we needed to discuss.
Our job was finished early , the quality was suburb...AND within our original budget. Now being in the new space, we couldn't be happier!
Thanks JRT team!
We had James R Taylor at our home to take down all the metal soffit and metal flashing and put up all new metal around our home. 1 month after they completed the installation work the new metal started blowing off our house. They came out and reattached the metal & we pointed out all the bad gaps and holes they left between the seams. They just grinned when we asked them why it was never caulked or sealed. 2 months later more metal blew off from the east facing gable. They came out and reattached the metal using the wrong color nails which they pounded through the face of the metal. 2 nights ago we had more metal blow off with only 25 mph winds. Worst $17,000 I’ve ever spent in my life. I will never use their services ever again. A shame because I prefer to support local businesses.
Unbelievable bathroom renovation! Our main bath went from being an afterthought to having a spa feel to it, All new everything - vanity, mirrors, walk-in shower, toilet, flooring, everything!
we absolutely love it.
Nate, Jake, Joe, Aaron, Hannah, Jim
Kudos to you all and thank you!
- 2115 Division St, East Troy, WI 53120
- 24/7 Emergency Repairs
- Financing Available
- Free Estimates
- TPO Roof
- Flat Roof