Ironhorse Standing Seam Roofing

Iron Horse somehow maintains an almost completely clean reputation online that we found is entirely undeserved. They fooled us and I encourage others to consider the many other options in the area before calling them for your roofing needs. We found poor communication and work that misses even the bare minimum for best practice. There were many red flags and we are embarrassed to have missed them along the way:

They did not send someone out to inspect the roof. Instead, they used notes that they gathered from me (not a professional roofer) over a phone call. Later on, we learned that this is the only info they used to build our estimate. We requested a replacement of our existing shingles and were never given a choice between this and installing over them during this process. Based on limited info I could share about the condition of the roof, they decided they were not going to remove the shingles without telling us.

When we received a work date that did not fit our schedule (we wanted to be present during the install), they resisted changing dates claiming that it was not necessary we be present. We adjusted other plans so that one of us could be present.

On the work day when my wife noticed that they were installing over the existing shingles, she approached them about it with our concerns. Instead of stopping the work to make sure there wasn't any miscommunication, they demanded that this is the only way they do the work and continued the install.

I later called their office to address concerns about the shingles being left underneath, some less than great looking workmanship, and other questions I had about how they prepare the roof for install and was met with defensiveness, passive-aggression, and demands of "this is how we have done things for 30+ years" implying that everything they do must be right. They also mentioned that it would have cost more to remove the shingles, which I would have happily paid if they gave me the option. Their only solution was that I could pay them to strip the new and old roof and then pay for another full roof install.

We consulted with other area roofers who all agreed that best practice is to remove existing shingles always. They also confirmed that if standing seam is to be installed over existing shingles there is necessary prep work to ensure longevity of the materials. Iron Horse did confirm that they do no prep work at all, they install the roof directly over the shingles.

Could not have been happier with this team, their service and attention to detail. They were kind, professional and did a great job from start to finish! Your one stop roofers and a great investment in your home!

I called to have my roof repaired and they came fairly quickly, especially considering there were quite a few damaged roofs in the area. They were fast, safe, efficient, good value for money. Very happy with them!