Ideal Ace Hardware

They Had everything I needed great staff and laid out floor plan it's easy to find whatever you need quickly

Very disappointed. They sent the incorrect item and I am trying to contact them to resolve. The only way you can contact them is through email. They say they will respond within 48 hours. Nothing. At this point I just want to get a refund and am waiting to send the incorrect item back. I understand they may be busy but I am sure online sales play a vital role in their business.

The reason why I give this store a 1 star is because of their contact protocol for customer service and support. It's Email only and they don't respond for several days. Why have a phone number in the first place if it's email only. I've not been able to talk to a live person and I'm 200 miles away trying to get information on a product they sell.

Found a great deal on what I needed on their online store. Ordered online despite the outdated website and poor reviews. Got a shipping notification 3 days later and parts are expected to arrive within a week of my order date. Happy my experience wasn't the same as all the other reviews with having to fight to cancel orders that never shipped.

I ordered fence parts from Ideal True Value Online. After 10 days without a shipment notification or notification of order delay, I have contacted multiple times via email to check on the status of my order. I have not heard back after three attempts to contact them. I still have not received my order and they will not respond to request for refund now.

Do not order from this website.

Very customer friendly. If you have any questions, Steve Mann can and will have the answer to anything you need to know. Very hard working, I say would say Steve deserves a raise. He is the go to man. Does a little bit of everything in the store. Without him I believe they would lose customers.

I went to ideal True value today to look for nail and look different in store and nice lady come and ask need help l wrote and find what l want and thank you !!

EDIT: The company reached out to me the same day this review was written to refund my order. Changing from 1-star to 3-star review.

I accidentally ordered the wrong product from Ideal True Value and immediately contacted them by phone (which directed me to email them) and then by email to ask them to cancel the order, so that I could order the correct product. I have emailed them three times and have not heard back from them at all. They seems to have no interest in replying to me and providing any form of customer service for their online orders. I would not recommend ordering anything from Ideal True Value, as it is impossible to reach anyone at the company if you have an issue.

2nd time i've use their online ordering. Both times i rec'd within 10 days. Both times it was by far the cheapest place on the net or even the local giant hardware store. Thanks dude's. John Carter, Idaho.

Excellent! This shop has a good prices. My order was on $325.99. I've got my order quick. But one thing is funny. I still have status of my order: Approved, Pending Shipping

We love stopping in for all things household, to repair, cultivate and upgrade! Great pricing, excellent staff and Doug, the owner is always helpful too.
Stop by and check them out!

If your looking for quality lumber and supplies, enter at your own risk..customer service.. well its what you expect from a small town lumber store. They usually never have the supplies you need. I placed my order today just to find out they only took cash because the internet was down. After going to the bank I went to pick up the lumber I purchased just to find out they didn't even have it. Just spend the extra time to go to home depot or Lowes.

Easy to find location with moderate parking. Upon entry, friendly staff is ready to help you find any item in their inventory. Competitive pricing and a large, drive-thru, lumber yard on location. I've been a customer for years and surely will continue to frequent this location for Baltic Birch among other construction materials for years to come! 10/10 would recommend!

I ordered 10 cans of spray adhesive online from the store, they shipped me only 2 cans. I paid $131 for 2 cans apparently. When I called the store, they said it wasn't them, that is the other store with their same name and address that did it. EXACT Same name and EXACT same address. The charged me $131 and some change for two cans of spray adhesive and are refusing to refund my money or ship what I paid for.

I received the wrong item due to an outside warehouse error. I emailed the website, got a prompt response and had the right item sent to me with constant update on it's delivery. We're human, mistakes are made, but good customer service always creates a good experience. I was very happy to receive the item I wanted that I couldn't find anywhere else, and at a very good price.

Stay away from this company for online orders. Poor customer service, you cannot call them and you have to email them to get them to respond. Company seems to have products purchased directly shipped from manufacturer once you've placed order. Not very accommodating to customers request since they won't accept phone calls. Not the True Value I'm use to dealing with.

I ordered, nothing came, I called and left message, I emailed again. Got a response that my item was on back order but would be in on the 25th of the month. I emailed on the 25th ... nothing. I emailed a different branch of true value, just to talk to someone. That branch had really quick and friendly customer service, but said they couldn’t do anything for me because it was an online order. I just got an email from the online store - they cancelled my order without advising or notifying me. I’m done with this store - online or otherwise.

Staff was very helpful. Not a ton of stock but they do have some different items you can rent as well. Also quite creatine on how to transport wood that doesn't fit the back of the truck.

I wish I had read the reviews and avoided placing an online order. The items were listed as in stock, it's been two weeks and they still haven't shipped. I emailed nearly a week ago inquiring about a tracking number and was given the run around. It sounds like some one in the Denver, CO warehouse will get to my order when ever they feel like it. Very disappointed...

Online experience is atrocious - I'm in Austin, Texas, just about a day's drive away. I ordered several paint cans almost two weeks ago, thinking they should arrive within 3-5 days (reasonable considering proximity). After waiting a week for any kind of shipment notice or tracking number, I emailed their customer service (their phone hours are ridiculously restricted and are only open while I'm busy at work) asking for an update - no response. Three days after that, I get a notice from FedEx that they're on the way, only to be another three days away from that point.

Stay away from their online shopping at all costs.

I've found them to be very reliable and small enough to assist you without searching for a salesman. Also equipped enough to provide the items I'm looking for. My family has used them for 50 years. They even have a machine to make a 2 sided key. The prices are a little more expensive than larger hardware stores, but I can count on all my hardware needs/desires being there.

I wish I read the reviews before I ordered from Ideal True Value. If you want to return an item, you have to pay for the original shipping cost (how much they spent shipping the item to you) plus a 15% restocking fee. To top things off, Robert was completely rude. I would strong advise not doing business with them.

Ordered replacement Christmas lights online that are really hard to find, got them delivered to our home in nice sturdy packaging in a decent amount of time, glad to have found them here and at prices much more reasonable than other sellers.