Groves & Co Inc

Only choosing 1 star, because cannot review if 0 stars.
Jim Groves - you cannot pull out of thin air such a serious accusation against a customer.
After ordering glass for tabletops and 2 windows, there was only 1 hiccup in the process. You yourself came to measure for a window replacement in our home, but after waiting longer than normal for its arrival, the window was the wrong size and could not be installed. A new window had to be fabricated to fit, and eventually, the window was installed.
We recently ordered another window, still trusting your company. Staff came to measure the window and all went well. We never received an estimate, and were waiting to hear from you. We weren’t in a rush but wondered why it was taking so long.

Today, we received a bizarre email from you, Jim Groves. You say that you “researched” our purchases, and recollect that our past purchases didn’t “go smoothly.” You claim that we invited your installers into our home, while we were sick with Covid, exposing your staff to the illness! You claim we disregarded your staff’s health and safety.

Problem is - neither my husband nor I have had Covid. Nor has anyone been in our home, who has!
Never happened! What the heck!!??

We sent an email and also called your company, to talk to someone, to straighten out the issue, but are told that the you’re not available.

What game is this??!! You make up a reason not to serve a customer? You’ve made an accusation by mistake! A serious one! Did a staff member want a day off, and accuse us? Was the one window we ordered not a large enough sale to bother with us? What in the world is going on????

Be decent! Realize you’ve made a mistake! Don’t make a false accusation, and then be a coward and not talk to us!

Is this a business tactic you use with older customers?

BAD BUSINESS!

From start to finish Groves Glass Co has ezceeded my expectations by responding efficiently, being flexible, and following up. Jim and his crew are professional, friendly, knowledgeable and patient. The installation went remarkably well, the guys left zero mess behind, took great care with my kitty, locked up after they left and communicated with me the entire time. They installed 9 windows in 3 days and walked me through the energy efficiency rebate program. I will not recommend any other company for window work in this county. I also turn to Groves for property management jobs, Groves has never failed, successfully completing all jobs given, great prices, fast and friendly service. Thank you to GGC for providing stellar service in our community ...a very satisfied customer

I called Groves Glass when one of our house windows was broken. Jim Groves came to our house at the scheduled time to measure. The installer was right on time too. I was impressed that both Jim and the installer took off their shoes before entering our carpeted interior and both work COVID masks. The work was done quickly and the cost was more than fair.