Gortsema Motors, Inc.

Fantastic experience buying my new truck. I appreciate how easy Leslie made the entire process. Extremely happy with my decision and purchase. Next time I am in the market, I wouldn't hesitate to go back.

Wonderful dealership to deal with! We've worked with them twice now and both times have been the best car buying experiences we've had. Everyone in the office was friendly and pleasant to deal with and our salesperson Leslie was wonderful! She was very helpful and accommodating and never made us feel pressured to buy anything or to spend more money. The negotiation process was easy and pain free, just an all around great experience. Highly recommended!

We had a great experience at Gortsema Motors, again. Jason was able to find us the SUV we had been looking for and made the buying process quick and easy.

I recently purchased a used Ford pickup truck from Gortsema Motors. While the initial sales experience was positive, subsequent interactions have been less than satisfactory.

The vehicle, advertised as a stock 2017 model, was, in fact, a deleted vehicle. This modification, which involves removing emissions control components, is illegal under federal law. It is also illegal for dealerships to sell deleted vehicles without full disclosure to the buyer.

Despite my initial disappointment and concerns, the dealership did offer a refund. However, the process of resolving minor issues, such as replacing missing hubcaps, proved to be unnecessarily protracted and frustrating.

While the dealership eventually, and only partially, fulfilled its obligations, the overall experience was marred by a lack of transparency and professionalism. It is disheartening to encounter such practices from a reputable automotive retailer.

I would advise potential customers to exercise caution when considering purchases from Gortsema Motors and to thoroughly inspect any vehicle before finalizing a deal.

Joe Lothspeich requested a five star review upon delivery of the hubcaps. I too delivered, but with full transparency, after receiving less than five star service.

Had truck worked on total labor time was 55 minutes
Charged $243 for labor. Less than an hour. Asked what labor is an hour and told $135 an hour. So I said I got charged 243 dollars an hour. "Oh...some jobs labor is per job". However you cut it that's 243 dollars an hour labor when it's less than an hour time. Even a 1st grader can do that math!!!
Ok I finally got a reply from owner
He claims I got charged exactly what they quoted me
WRONG. I was quoted price of parts (approximate) and quoted an hour to do work. On bill it stated truck in shop 8:02 am...out of shop 8:57 am. 55 minutes. Charged me $243 labor...not quite an hour. I called them to ask about it and was told they charge $135 an hour. I got charged $243 an hour. Owner claims I was quoted that. You are WRONG. I was there for the quote...you were not. Sugar coat the review all you want to try to cover yourself for people reading reviews. If gortsema charges $135 an hour labor...why did I get charged $243 for 55 minutes work? Some people can man up...some can't.
Keep sugar coating negative replies all you want. Some people can accept criticism...some can't. Maturity comes to mind...and hurt feelings.
The owner banned me from gortsie motors because of my negative review. Oh my...where can I go now?

Excellent customer service and very quick on scheduling and getting my vehicle repaired and back to me. Very reasonable prices.

Very smooth purchase for my aging dad. Leslie and the whole crew were friendly and accommodating to what we needed. Thank you!!!

We bought a used Tahoe from them this last week. The car was from Canada and we had lots of questions and concerns. ‘They do not use carfax’. In hindsight we should have offered to pay for it out of pocket prior to purchase. We should have listened to our gut. Driving my new car off the lot the check engine came on and I immediately returned. We cancelled the purchase.

Unmatched customer service and extremely personable -- Leslie was so incredibly helpful in asking all of my questions via email and walking me through the financing process with an outside lender. She was a major reason we chose to make the 170 mile drive to Grangeville from Missoula, MT. Sadly, the car we planned to purchase developed a mechanical issue just before we arrived. Despite this, Leslie and the dealership manager were extremely empathetic and even compensated us for our drive unprompted. If another suitable car shows up at Gortsema, we'd return in a heartbeat. We're spreading the word in Missoula, and wish the best for Gortsema in the meantime. Thank you so much!

Had a great experience, Kami was a hoot to work with, we really enjoyed trading conversation with her. She is a very likeable individual. Her professionalism is spot on. If you are looking to buy a vehicle from Gortsema please look her up. She has tons of experience and had the answers to all of our questions, even went above and beyond what we expected. Will definitely look her up in the future when the need arises. TK

After looking for a truck around the region we found what we were looking for at Gortsema. We had the privilege of working with Leslie Workman. She was quick to respond via email, text and by phone. Her knowledge and and level of customer service was exceptional. What is usually a tedious and dreadful process, was made seamless and pleasant. We would buy another vehicle from Gortsema and recommend Leslie to anyone looking to purchase a vehicle.

My husband, I and our dog were on the road over 200 miles from home when our check engine light on our diesel truck came on and warned us that in 99 miles our speed would be cut down and as we had a 600 mile trip that day, we found this wonderful dealership, Gortsema in Grangeville, Idaho. The service manager, Michael assisted us, verifying they did have the part we needed. We were worked in that day and continued on our way! We're so thankful Michael for you and your staff getting us fixed so we could make our appointment in Buehl, Idaho the next day! Thanks again!

Appreciated the lack of penny pinching excuses and respect the honesty start to finish. Way easier to work with than other dealerships.

I bought a brand new Chevy. They gave me a great deal on my trade-in and a good deal overall. Love the staff!

I was talked into getting an extended warranty for the vehicle that was complete and utterly useless at the end of the day. I understand that it is my fault for not doing the necessary, checking into the warranty to make sure that it would be helpful, but we had major mechanical issues with the vehicle less than a year later and found out the warranty would cover almost nothing, that would ever happen to our vehicle. It is just frustrating to me that the dealer felt they needed to push this warranty. That is utter garbage. If you were going to push a warranty make sure it actually counts for something.

It is with a heavy heart I write this review. Since I got out of the military and came back home in 2013 from overseas, I have used gortsema motors to purchase 5 vehicles. They always have delt fair. But this past week trying to purchase a car I didn't not have the traditional customer oriented experience. They came in $5000 low on my trade in while asking a few hundred over book for They car I intended to purchase. The excuse I received was with the shortage of cars the used book is high and in "real value" the car wasn't worth book. So I said then your car by the same concept shouldn't be valued at the same price as the new car. The response then was well the shortage of microchips makes it impossible to get a new car and none are this price. Well I looked around and and got a brand new 2022 model of the car with more options and packages for the same amount they are asking for the 2020. Also received full book value for my trade in. The new numbers guy is going to run the business into the ground and because of this experience, gortsemas lost a loyal customer. Edit: I see that there is a lot of two year old vehicles for sale on the website with 40-50k miles priced the same as new vehicles. The argument of low appraisal is null and void at this point. I have monitored prices at Gortsema motors for a while and they are definitely doing this consistently.

I bought a 2015 GMC from them I have had it for a year, the paint is coming off it's bubbling peeling off I was very upset, Today the owner Joe contacted me I took it in so they could see it, it's agreed that it's a bad paint job from the manufacturer , Joe is going to see what he can do to help me get it fixed. Thank you Joe (the owner) and kami you are amazing ( my sales lady) Thank you, you have my business forever. You are all so amazing.

ALWAYS good
They're very thorough in our little cars care and always wash it before returning it
....and at the high cost of everything these days...find the best way for car care and owner costs.

I really enjoyed this dealership. They went the extra mile on my trade to get me and my family the pickup we needed. Will continue to use the gortsema team for any future vehicle buying. Ballers!!!

My buddy bought a newer used Chevrolet diesel truck from here. So we made the run from Boise to Grangeville, ID on a beautiful spring day to pick it up. A 3 1/2 hour trip saved him $2000 as the Boise chevy dealerships would not deal. Amazing that during the virus economic crisis that local dealerships would not budge on price. Shame on Boise. The dealership was small and the people extremely friendly and customer oriented. Their inventory is mainly trucks and SUV's so before you buy local Boise give them a call.

Had our car taken to the body shop after an accident. Casey I think is name is has more patients with insurance companies than I would. Car work was great, cant even tell the deer hit me....lol

Great, friendly and easy to deal with. I appreciated the size and fast service. Although Kami begged for a date, I had to respectfully decline.....jk... she was great. I left my house keys in my trade in and thought I lost them. They sent them to me and made my day!! Thumbs up!

Could not be a better place to do business best sales person ever very professional
Thank you all. We will be return customers.

The general manager and service department are a joke. I have had nothing but problems since I bought my vehicle and they keep giving the run around not wanting to fix it. They are rude and the GM insulted my boyfriend and myself. Today alone I scheduled to have my truck dropped off because my check engine light is back on, it was just in the shop last week, and I asked them to keep it for a week to make sure there where no further issues. The GM refused to give me a loaner vehicle even though it is in the warranty plan I bought and had the audacity to ask me, "Well don't you have another form of transportation you could use?" and continued to lecture me about how he loses money on rentals. Well sir you wouldn't have to do them if you sold vehicles that actually worked!

Save yourself the trouble and the headache and go somewhere else

The guys (Warren and Brad) in the body shop are greatest. We had been hit by a semi truck and they did everything humanly possible to get us back on the road. The paint job is top notch. They even came in after hours to help get us back on the road faster.. Again great people and thank you.

I love Gortsema Motors. Staff is always friendly and my brother and I have done business with then for many years.

When I broke down on my trip, they went out of their way to help me to find a hotel and give me a drive there. They had my truck ready the next day by 8 am. They did a outstanding job !!!!

I was traveling through Grangeville on my way to Moscow to visit my family when my car broke down. I was able to call Gortsema Service Department and Randy was very kind and said to bring it in and they would have a look. Upon inspection they discovered I would need a whole new transmission. It was decision time. Joe stepped in and tried to find me a rental to get me on my way should I decide to have my car repaired. As I took a few moments to gather my thoughts a very cheerful sales woman named Sabrina came and sat and talked with me. After much discussion I decided to look at some newer vehicles they had on their lot. I found a very nice used vehicle that met my needs. So, I bought a vehicle. It was by far the easiest transaction my husband and I have ever done in purchasing a vehicle. The staff at Gortsema rates quite high in my book. Everyone offered smiles and warm down-home greetings. There was a good positive feeling among the employees and it didn’t take long to see small town charm come alive. If you are in the market for a vehicle with fair pricing it is well worth the drive (if you live out of town). I would even drive up from Boise again to buy another vehicle from these fine folks, of course I’d ask for Sabrina, who made it a fun adventure for me.

I have purchased 2 cars from Gortsema Motors with the help of Kami Benn. My Subaru died and I didn't want to put any more money into, so I searched online for a Chevy because I decided to buy American and hoped to keep the money within my community. I found the car I wanted and within hours I received an email from Kami informing me that there were two cars available on the lot that matched my request. We agreed to meet.

I was initially impressed with Kami because she chose to show me the less expensive car first. She wanted me to know how that model handled with all the standard features. The 2nd option had leather seats and was a beautiful red... just like the one I was drooling over online. I bought the expensive one.

I've since purchased a 2nd car from Gortsema because I missed the hatch back my Subarus had and felt I needed a bit more room than I had in my Cruze. Once again, Kami to the rescue. The car was missing one feature I wanted, so Kami told me immediately upon my arrival that she just noticed the difference on the window sticker. She was acutely concerned that I could trust her to sell me what she said she was selling me. I DO trust Kami.

I also liked the no haggle pricing, the employee discount (or better) and the fair trade in price.

Service is great as well. Oil changes are great because my car is washed and dried without spots and it's vacuumed and I feel like my car is brand new again.

I'll be back to Gortsema for my next Chevy☺

I bought my first Chevy Silverado from Gortsema Motors this weekend and my entire Gortsema Motors experience exceeded expectations! Leslie in Sales and Jason, the General Sales Manager were both very helpful and great to work with! At the end of the day I felt like I got a great deal on my pickup and I look forward to coming back to Gortsema Motors for my next vehicle purchase!

I have always had great customer service when going to Gortsema Motors in Grangeville. The service department does an excellent job in scheduling appointments for repairs and maintenance. They go above and beyond what would normally be expected of a service department. Gortsema Motors will have your local vehicle picked up, serviced, and dropped back off at your local work place for your convenience, which saves you time and money. My family has purchased several vehicles over the past 40+ years from Gortsema and the courteous sales team continues to provide excellent service today, following up on questions you may have, and they will help you find the vehicle you are looking for.

I had the best experience I have buying a vehicle at Gortsema motors the salesperson was fun to visit with and deal with Sabrina answered all our questions and we got a great deal very easy place to purchase a vehicle from I would recommend Gortsema motors to anyone looking for a vehicle

Great buying experience with Gortsema's. Leslie Workman worked incredibly hard to find a used pickup that I was looking for; even daily emails with updates and ideas. Family owned business that takes care of their customers very well.

Leslie workman went above and beyond for a salesman, she even offered to deliver our new ride. It was nice to do business that takes care of you after the sale, making sure you are happy and answers any and all questions we had. ...Thanks again Leslie your the greatest....