Firesafe Chimney Services Inc.

Great service, totally recommend they helped me with my chimney when I had major problems and needed repair. 10/10 recommend to all!

Rob and his partner did a great job. They were polite and left everything clean. Rob also gave us an estimate for chimney repairs. He explained every detail. We were very happy with his service.

Rob arrived on time, did the work efficiently, left the room area around the wood stove clean. Friendly, professional service.

Rob Loricco did a great job again this year. He is prompt, tidy and thorough. Add to that he is pleasant and my dog loves him - I trust her judgment. We’ve been using FireSafe for several years and will definitely continue to use them.

The Firesafe Chimney Team did a great job with the chimney inspection and repairs! Rob and Christian were both professional and knowledgeable in describing the work and making the repairs! Well done!

We are very happy with the outcome of the job. Eric is very professional and good at what he does. Very informative, polite and respectful of your home. I would recommend firesafe chimney services to anyone in need of any chimney services or repairs. Thanks so much for a wonderful job.

Firesafe Chimney has been servicing our chimneys for years. They are always professional, extremely neat and let you know quickly if there are any issues to be addressed.

It was a pleasure working with Rob. When he came to inspect our chimney, he was professional, friendly, accommodating and thorough. I would definitely suggest calling this company if you need chimney services.

Rob and his partner were great, very friendly and knowledgeable and cleaned up quite a mess of soot, showed me pictures and kept me updated the whole way. Would recommend!

Rob and his crew always do exceptional work. It is pricey, but I sleep better at night after they’ve been here.

Scheduling an appointment for an inspection with Firesafe was very easy to do online, they were very responsive and service Shutesbury, which isn't all that common. The service itself was good, both Rob and Drake were very friendly and informative about everything. We even chatted about tabletop gaming, which was a plus. I would definitely recommend them.

Jim and Christian arrived promptly as scheduled. Jim was very knowledgeable about every aspect of the chimney services that Firesafe provides, explaining in detail what he found during his inspection, while offering recommendations to resolve our downdraft problem. Both men were courteous, professional and efficient at all times. I would highly recommend Jim and the services that he provides.

I recently used [FireSafe] for a chimney cleaning and inspection, and I couldn't be happier with their service! The team was punctual, professional, and very thorough. They explained everything clearly and even gave me tips to maintain my chimney in top condition. The pricing was fair, and they left the area spotless. I feel much safer. Highly recommend them to anyone needing chimney services!

Rob Lorrico of Firesafe Chimney Services was very professional. This is not just a chimney sweep service. Rob thoroughly inspected my two chimneys, took numerous pictures, and made several important safety recommendations. I am very pleased that my neighbor recommended Firesafe Chimney Services to me. I am extremely satisfied with the service I received today.

Efficient and thorough. They were also friendly and patient explaining what we need to keep an eye on. They were very careful cleaning, including one last walk through to wipe down any touched areas like door knobs. When they were done, you’d hardly be able to tell they were there.

From the first phone call to the chimney inspection everyone I spoke with was so kind and helpful! Thanks so much.

Rob and Drake are the ultimate chimney guys. They are a dream team. They’re knowledgeable, helpful, kind, clear, patient, and personable. They answered all of the questions I had about the chimney in my home. They even bonded with our family’s dog and they were so sweet with her. I will definitely call them in the future for anything chimney related. 10/10 recommend.

Really great experience! Professional, on time, awesome communication, and honest! Call them!

Another company came and quoted $195 over the phone to sweep chimney then upon arrival they inspected and said it would cost $1200, and that my fireplace was not usable without these major repairs! Scammers!

Fire Safe inspected, cleaned, and said there were some minor repairs needed, but it was totally safe to use. They will send the report with suggestions for timeline to make repairs. Highly recommend this company!

I had fire safe come out to clean and inspect my fireplace. The two technicians were friendly, professional and extremely respectful of my home and my two dogs that just love to bother anyone in their space. They were very fast and efficient and explained everything to me in a way I understood when I really don’t know anything about fireplaces. I really appreciate the time they took to explain what my fireplace needs and the best options to improve it. Our house is certainly a work in progress but I feel very confident in trusting Firesafe to help us with all of our fireplace needs and I highly recommend them as a company. I couldn’t be happier with my service today.

They did a good job. They took time helping with options for our fireplace. They were knowledgeable, friendly, professional and loved our dog. Good job Rob and Drake !

Rob and Patrick came by to inspect and clean my chimneys. They were friendly and professional and liked my kitten. I had my chimney and hearth rebuilt and Jim, Eric and their crew were incredible. They did excellent work and were very organized, I always knew what to expect and they always delivered. I would recommend them in a heartbeat

Rob and Drake were very professional, knowledgeable, and educational. After spending time inspecting our chimney, flues and fireplace, they very clearly explained the issues and what some of the solutions would be. We are very grateful for their keen observations and recommendations. We give them two thumbs up and would not hesitate to hire them again. Thank you, Firesafe Chimney Services!

Rob and the owner Jim both came out to inspect my chimney and wood stove. We are going into our first winter in our new home and are not familiar with everything. They were very informative and let me look at what they were doing and ask questions to educate myself. The make/model of our stove was unknown due to it being painted. They took enough photos to be able to reach out in their industry to figure it out in order to find the needed replacement parts. I will definitely be using them for any future needs.

I just had my chimney inspected by Firesafe Chimney Services. Rob & Drake are friendly, professional, and extremely knowledgeable in their field. They explained in detail all my options for the best course of action. I look forward to working with them soon.

So glad that we called Fire Safe Chimney! Rob and Draike were so professional and knowledgeable. The company also gave me multiple reminders about my appointment, which was really helpful given my busy schedule! Will definitely use them next time I need a chimney service.

Rob and Connor were extremely professional and detailed with their inspection and recommendations for my chimney. They even humored my 4 year old with her requests to help and questions. I feel in good hands!

Had an appointment for a chimney inspection and cleaning Rob and Connor where very respectful and very professional. Will be saving my chimney serviced only by them for now on thank you guys!!

Rob and Kevin of Firesafe Chimney were very thorough and educational regarding my home’s chimney inspection. I now have a detailed report and action items for getting my chimneys in beautiful shape. Highly recommended!

We have used Firesafe Chimney Services for a number of years and have always been happy with their service. Conner and Corey were our service people this year and they were polite and respectful of property and, as usual, did an excellent job.

Rob and Connor were great! We needed an emergency chimney cleaning and they were the only ones (out of almost 8 different chimney businesses) that got back to us right away and were able to be at the house first thing in the morning even though it’s about an hour away and the end of the week! They were able to explain everything to us in detail and made sure we were informed about what was going on. Highly recommend!

Cory and Patrick were very prompt, courteous and professional during my chimney inspection. I would recommend them to my friends and neighbors.

Best chimney service around. The techs are incredibly knowledgeable and friendly. We had a leak coming into our attic that several contractors were unable to fix / identify. Fire Safe was able to quickly identify the problem with our chimney, and fix it to the highest quality standards. Beyond that, the yearly inspections to keep their warranties good are always quick, painless, and informative. Would recommend, 10 / 10

Polite. Respectful. Very Thorough. Explained the entire process. Showed us photos as they inspected. Answered questions with ease. Excellent service! Rob and Trevor make a Great team! Thank you!

Extremely knowledgable, timely, consultative and friendly! Rob and Trevor did a thorough inspection and walked through all my options with me. Would highly recommend.

Rob and his partner did an annual inspection and chimney sweep at our home. They were friendly, and professional and completed the job efficiently and on time! We couldn’t be happier! Thank you both!!!

Trevor and Cory were great. Friendly, efficient, very knowledgeable, and good at explaining the structure and function of our fireplace and chimney. Our dogs liked them too

We have been with Jim since the beginning and have watched his business grow successful. Rob and Patrick performed our inspection this year and were professional and courteous. Rob provided his knowledge the previous year and helped us combat a persistent leak. Without his insight we would still be looking for a solution.
Thank you Firesafe Chimney Services for your commitment to your customers. Nancy C

Rob and Patrick were quite friendly and informative and even our dog, Arya, had good things to say about them.

Rob and Cory were great. On time, friendly, knowledgeable, and skilled. Gave clear advice and completed the inspection and repairs smoothly. This company has provided good service to us for years.

Rob and Cory were very professional and presented us with several options for our chimney repairs. We would highly recommend Firesafe Chimney Services.

Great company! Timely response on my initial request and they were good about following up. For the actual appointment, Rob and Cory were great! They were friendly and efficient and definitely knew their stuff. They identified and explained the problems in an easy to understand way, were able to give me a few different options for repairs to choose from, and were able to repair things in a timely fashion on my chimney. Definitely would recommend!

Rob & Cory did a great job inspecting our chimney. They were on time, efficient, and friendly. I would recommend their services

Firesafe Chimney did an inspection of our chimney. Rob and Corey represented Firesafe. They were both very professional and knowledgeable. The inspection and follow up report was thorough. Highly recommend this company for inspections. Will have to do a follow up review once the recommended work is performed.

Just had an inspection of our chimney after having a chimney fire. Firesafe’s crew of Rob & Cory were professional, efficient, well equipped for the inspection, personable and trustworthy. We reviewed all the images they took with their “chimney-scope” and discussed our course of action. I am very confident that we picked the right team to make our chimney and home safe.

Rob and Cory did a very detailed inspection and cleaning. They were professional and good communicators. I received a detailed report on the chimney status.

The Service Tech Rob was very friendly and knowledgable. He took his time and did a great job on our chimney repair.

Rob and Cory are the gentlemen that came to inspect our chimney. They were very thorough and everything was explained very well. They were also really nice! We look forward to them coming back to fix up the chimney!

Rob was amazing! We recently moved into an older house and have no idea how to work or take care of a chimney and he walked us through everything he was doing and made sure we understood everything going on. He also bravely caught the pigeon stuck in our chimney that we did not know was there. Definitely above and beyond.

They notified me when on the way. Once here explained what they were going to do, and told me what they found. Afterwards.
Nice knowledgeable young men.

Rob Loricco came to my house for a second opinion/sweep after my horrible experience with another company. Rob was so friendly and kind with my two big dogs that were constantly in his way. He was extremely thorough and went through everything in detail with me. He took excellent pictures and documented everything very well. More important than anything else, Rob was honest. A house fire is a very scary prospect, and unfortunately the previous company I used tried to capitalize on that fear and sell unnecessary things under the guise of "safety." Rob went through each part of the chimney and even climbed on my steep roof to ensure everything was safe. He made no attempt to sell me on unnecessary work. I was completely satisfied with the job and can safely say I found the perfect sweep for the Western Mass area. I would highly recommend Firesafe Chimney to anyone.

Bonus: A dog ran in my yard off leash near a busy road and Rob stopped what he was doing to help me put a leash on the dog safely. (Turns out it was the neighbor a few houses down).

Rob was outstanding! Everything stayed super clean, work was explained, and even able to schedule the next appointment! Highly recommend

very professional and thorough work. They were very professional, took pictures of the inside of the chimney and the roof area, and ensured everything was working well. thanks.

Jim annd Chris are definitely an asset to Firesafe Chimney! They were punctual and cleaned the chimney with their expertise! I do not hesitate to recommend them because they are awesome and know their business! I cannot say how happy I am that I initially called them last year to install my stainless steel liner for my wood stove! I’ll be calling them back for my chimney repair as well. Great job guys!!!!!

Rob and Patrick did an outstanding job - checking out the entire chimney, inside and out, as well as performing a minor repair.

Rob did a great job today! He cleaned the flue and showed me some things I need to keep an eye on; he also recommended remedies for these issues.
He is friendly and professional!

Bob and his partner arrived right on time. They worked quickly and efficiently. They were very cordial and polite. They completely cleaned up after the work.

These folks are great to work with! I remain a fan after using them for years now!

Rob and Cory were just here this morning, awesome as always!

Rob and Connor are extremely professional in ALL their transactions with us. Extremely knowledgeable and personable. These guys are the kind of people you definitely want to deal with when you need anything done with your chimney and fireplace. We would HIGHLY recommend Fire Safe Chimney Services.

Excellent staff, who were careful in the house and on the roof. We are scheduled for the next annual visit. Highly recommend!

Rob and Patrick were great! They were professional and thorough. They did a great job. I also really appreciate how communicative the company is and how you get text updates on the worker location!

On time. Great service. They were out to the house within 2 weeks of our call for annual cleaning. They have done work at our house for years. Always a great job.

Update: 5/16/2024 A shout out to Rob & Connor who came to the house today to inspect and clean our chimney. As usual, they did a great job. Knowing that Firesafe Chimney has inspected and cleaned our chimney each year gives me peace of mind. I highly recommend them.

*UPDATE* awful effort.
Look at the pics, lazy workmanship screws not waterproofed or even flush,top of my chimney half screwed in...just lazy...honestly who screws into a roof like this so carlessly. Ive saved potential customers from firesafe because my experience is a good example of "try less; you cant." who ever owns firesafe should feel embarrassed by these pics. Awful workmaship but they're quotes want top dollar. Here's your honest 1 star with pics.

I didn’t have a very smooth experience with Firesafe. I needed a class A chimney for my woodstove, saw they were local and went with them. they purchased & installed it to the tune of just under 3 grand. Straight forward through the roof install, no custom craziness. The whole thing took 3 visits, 2 return visits that I had to call them back out and take off 2 days work. The reasoning I would get when asking things like “why does the chimney looked flopped backward?” you wouldn’t expect to receive from professional installers; a response like “we used the wrong size screws” & “we’ve never had a return visit yet”. I still don’t get the wrong size screw thing or how that even happens or how it takes me seeing it to point it out & climbing up on the roof and feeling that all the lengths are really loose and im shocked they left it as a “job well done” but in any event it was corrected. The very top length was not re-screwed on the second visit which makes me wonder if “the wrong size screws” are still in there and its loose like the lengths below were. I don’t want to be quality control for any installers but you already have my money so doing a good job isn’t a big ask. Following the call back for the chimney leaning, a leak began pouring through the inside of my house from the caulked collar outside. I called them again to come out and make it right, was told the leak was because after working on the chimney the second visit It wasn’t recaulked. So the third visit James came and recaulked it and put in the 2nd support for the chimney that was discussed on the consult day back when we started, I don’t know why the idea of a 2nd support was thrown out to begin with but it took 3 visits to get it on there. Another issue I had and still have was (forgive the terms) the connecting collar coming out of the box into the room connecting to the stove is visibly crooked; as in not sitting or pointing flush downward…I actually pointed this out really respectfully like “hey man that looks pretty crooked is it gunna stay like that?” and the answer I got back again was so strange from an installation perspective; reply being “we must’ve ran into a screw or something” which leads to me hinting to the idea of it looking kind of sloppy, are you going to fix it? Now I am thinking to myself, ok you ran into a screw or whatever, are you going to adjust it to sit flush instead of canted or call it good? None of these were landing and they briefly tried to wiggle it straight to no avail. This still remains crooked in my dining room and looks sloppy. It functions, but cosmetically it looks sloppy. The finishing work around the box I had to go back and redo because that also looked sloppy so I took my own time and lined it up nice so the 2 right angle pieces met and didn’t curl the way it was initially left, the screws they used didn’t even match (some hex heads some Philips, some long some short),that in & of itself can be indicative of workmanship, its not a personal project in a shed…its my dining room and it’s a cosmetic area of the box that I see plain as day, using the same head screw shouldn’t even be a thought. To stand back after and say that’s my best finishing work I can do for the customer is disappointing. Again that was annoying to go back and redo after paying what I paid. Nice guys, but work wise it was a headache and left a lot to be desired and to boot at the end of it all I got a card in the mail asking to leave 5 stars.-___-