- 55 Wellington Dr, Kaysville, UT 84037
- Financing Available
- Licensed & Insured
- Warranties Offered
- Flat Roof
- Hip Roof
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What an awesome crew. Great job, good work and cleaned up the work area exceptionally well. The roof looks great and Lance is great to deal with. Thank you!
TL/DR: Eagle ridge was awesome. Absolutely recommend!
Detailed review…
Background: My new insurance company told me they wouldn’t issue a homeowner’s policy if I didn’t redo my roof (27 year-old builder original roof). I knew it needed to be done, but with a clock running I contacted about 10 local roofing companies and had many of them come to my home. I chose EagleRidge. If this review is lengthy it’s only because I wanted it to have useful information.
Sales tactics (5/5): Lance used satellite imagery to work up an estimate on my home. No one had to come and do an inspection and sales pitch. I really appreciated this because scheduling and waiting for reps to come out was a big pain with all of the other companies. Eagleridge was one of the first to reply to my inquiries but did not hassle me to make a decision.
Integrity (5/5): I really appreciated that there was no attempt to take advantage of my insurance. Many companies really push this right up to, and including, insurance fraud. One company (not EagleRidge) even hinted that they would be willing to “find damage,” look up weather reports to find a “date of loss,” and then help me make a claim against my old insurance company.
Accommodations (5/5): My wife really wanted a shingle color from a different manufacturer than what eagleridge usually uses. They checked availability and gave us what we wanted with no price change.
Communication (5/5): eagleridge was only a text message away when I had a question or concern. My texts were responded to usually within 20-30 minutes by office staff. If the office staff couldn’t answer then I got a voice call that was always with Lance. He was patient, friendly, and good at explaining. There was one big misunderstanding which resulted in a price adjustment (in my favor). Lance was incredibly fair (even generous) in resolving the problem.
Work Crew (5/5): The crew was attentive to our needs. They were friendly, professional, and approachable. Considering the work they were doing they were quiet and they did a great job being as non-intrusive as possible.
Quality (5/5): The house looks great with its new roof. The crew added a ridge vent and I can already tell that my AC is kicking on a lot less frequently.
Excellent customer service and follow-through! Also, Lance is an absolute gem! He was punctual to our consultation, gave us sound advice, and inspired our trust with his straight-shooter, no-upselling manner. For all our roofing needs, our first and last call is EagleRidge Roofing and Construction.
- 55 Wellington Dr, Kaysville, UT 84037
- Financing Available
- Licensed & Insured
- Warranties Offered
- Flat Roof
- Hip Roof