Crabtree Comfort Control

We have used them several times. They have always fixed the issue usually same day unless they are backed up. Reasonable prices.

Calvin Crabtree was very friendly and helpful. Even though I didn't buy my unit from him, he said he would try to fit me in to his hectic schedule. He got my unit installed within 2 weeks. His guys were fantastic...very knowledgeable. Special shout out to Daniel and Travis! Thanks for taking care of that ground hornets nest for me.

We called Crabtree about a month ago to look into an emergency problem with our HVAC system. This was the second time we had requested their service. The first time months prior, we wanted HVAC maintenance, they told us they would try to fit us in that week, we ended up calling 5 mins before close after waiting the whole day we requested, they finally came, washed off our filter and left without giving it a tune up or checking levels of freon. I wasn't pleased but I was willing to give them a second chance.

This time, we called, they told us they'd try to fit us in instead of just giving us an appointment, never called to tell us when they were on their way, didn't answer the office phone 30 mins prior to closing, and never showed up. It's been a month and we never received a callback or anything from them. Luckily we were able to call a business in Wise (we're in Clintwood) who showed up immediately the day we had our emergency and fixed our system on the spot. It's a shame that they conduct business this way, and we will be using the company from Wise from now on for our system maintenance.